I purchased a used car 1+ years ago, there were a few issues needing attention and I called to ask for an exception to be applied to the normal "As Is" type sale, since I felt some of the problems were overlooked in error.
My call was not returned. When I made a personal visit, I met with the sales manager, who was genuinely concerned about the experience I had. He was a little upset that some items slipped through their regular inspection routines before going out the door and was asking why I didn't bring the car back. At about the time I was explaining that I had in fact called, the salesman that took my call stopped by his desk and told him I had indeed called, and that my call was forwarded to the service department but again, there was a breakdown in communications.
The sales manager immediately ordered a loaner brought up to the office (brand new) and insisted I leave my car with them. This dealer proceeded to not only fix my complaints, but found other items needing a little attention and made ALL repairs at NO CHARGE, and even threw in a car wash.
I am now convinced their intent was pure, they don't want something going out the door if it ain't right. One other thing.....the service writers get 5 stars, especially Daniel. He was very patient with this crusty old man, and a big thank you to Neil, the sales manager. I'll be back when we wear out the one we got. read more
