I could not wait to see what all the hype was about! I walked in and the young lady at the front…read moredesk completely ruined this experience for me. She was NOT friendly, at all. I was completely blown away at her lack of a welcoming energy..or even a smile . I arrived early so.... she told me I could go and wait down at Starbucks or one of the other restaurants..."oh or you could stay here". I walked down to Starbucks and almost didn't come back. She threw my entire visit off. The service was completely overshadowed by how UNWELCOMING my 1st contact was. I would not go back. I would NOT go back. Skin Laundry.....please get someone at the front desk that is more welcoming. Someone who makes your customers feel like they are wanted there. ...Because of how she made me feel...I would NEVER come back to your establishment ON Lakewood or any other Location.

What should be management's top priority here is frontline customer experience... this was a nasty…read moreexperience and I will never be back to a Skin Laundry. I arrived less than 3 minutes late due to confusing directions and difficult parking (which I fully own, it's 100% my fault), and was told I'd need to rebook. That's completely fair. The issue wasn't the policy, it was how it was delivered. The employee at the front desk was dismissive, impatient, and openly irritated by basic questions about rebooking. The interaction was uncomfortable enough that I had to pause and call out the tone, which is something I've never EVER had to do at a facial service (?). This ultimately drove me to cancel the facial and any rebooking altogether... Separately, the location itself is difficult to access (confusing routing, inconvenient parking, hard to find), which makes a welcoming in-store experience even more importantn I was so excited to try this service, but due to the lady in red who worked Saturday 4/25/26 at 5:48pm, I would stronglyyy recommend alternatives like SkinSpirit or It's A Secret Med Spa for a more professional experience.

A lovely facial experience. The extractions were so painful here, but I think I just had too many,…read moreand Anh really took her time making sure she removed all of my milia. I got the hydrafacial and my face did feel extra plump afterwards, and as my face mellowed out in the later days, my skin looked clear. Anh is more affordable than the big med spas, and I love supporting independent businesses as much as possible.

Anh was very professional but friendly at the same time. She was knowledgeable of her profession…read more She is very passionate of what she does. She was very helpful on how to take care of my face afterwards.

The whole spa is wonderful! I started with a 30min consultation with Kendal to discuss my skin…read moregoals and the proper approach to getting there. Kendal has so much knowledge and got me in for a facial that day!!! She explained everything she was doing and I just felt so relaxed and comfortable with her. I also was so happy with the results of the hydrafacial platinum. About 4 weeks later as part of my regimen I got a chemical peel. I just finished peeling and I am SO happy!! The products Kendal recommended were perfect as well. They have a large selection of some g medical grade skin products. I feel so confident in my self care journey going forward and owe a lot of it to Kendal and Mara. Glad I chose this spa when I was shopping for sure!!!

Do not go here! This place caused real harm and has zero accountability…read more I paid $2,100 and left with a botched procedure that has yet to be fully corrected. A staff member, who I strongly suspect had little to no experience, administered tear trough filler after talking me into it. The results were immediately wrong. I asked for it to be dissolved right away. What followed was weeks of runaround. They had me return every two weeks, and with each visit their attitude worsened, especially once I declined their repeated pressure to purchase additional services. I came in wanting a small, natural result. They saw a revenue opportunity. After multiple attempts, they were unable to fully dissolve the filler. I am now seeking treatment from a licensed dermatologist to fix what they could not. The practice is run by someone with no medical credentials, not a physician, not a nurse practitioner, not an aesthetician with any verifiable expertise. The medical authority here appears to be a nurse who seemed undertrained for the procedures being performed. A medical spa performing injectables should be overseen by a licensed physician on site. This one is not. If something goes wrong, and it did for me, there is no qualified person there to fix it. Avoid this place. The consequences can be permanent.

Wow is all I can say. Got my first oxygen facial from…read moreHolly. I was so impressed that I bought a package deal of 6 plus the products she recommended for my skin type. My hubby commented on how good my skin looked when I got home, a first! Excited I finally found a great aesthetician! Treat yourself, you will not be disappointed!

Holly is an extremely talented aesthetician- one of the best! I have sensitive problem skin, but my…read moreface continues to improve exponentially with each appointment. While be being effective and gentle, she provides a custom facial that includes exfoliation, steaming, extractions, masques, therapeutic lights, microdermabrasion, and facial massage among other things. I leave each visit glowing with absolutely no downtime. I am so grateful I found Holly!

Still the best and only place I will go for facials and lash lifts. I also will get a teeth…read morewhitening once in awhile. It's very clean and the new decorations and paint provide an even cozier atmosphere. Carlee puts so much thought into the space and the products used. She remembers my skin type and sensitivities and thoughtfully chooses products leaving my skin so nice. I get lots of compliments, especially on my lashes after getting them done here. I'm a forever customer!

Do not buy the Groupon. The new owner does bore honor this offer yet has not taken it off of…read moreGroupon. My husband bought this Groupon for me to use. I went there to make an appointment and the lady just apologized and says she is the new owner and she is booked. She didn't even try to schedule me but told me to get a refund from Groupon.

Nicki was great, love the staff. The experience was pleasant and comfortable . They answered all…read morequestions and super friendly

I've been a customer with Alchemy 43 for almost 2 years now! Alchemy 43 has provided me with a lot…read moreof education regarding benefits of some wellness injections, micro-needling treatments and info on Botox. I never feel pressured into purchasing something or uncomfortable with my services. I find my injectors have been conservative with their approach and always recommending very natural looking solutions for any concerns you may have. I love seeing Nikki and she's been my favorite. My only complaint would be, the Plano location closed down a while ago and it's a little bit of a drive to the Lakewood location. However, it's in a great spot in a lovely shopping plaza and easy to navigate to. The Lakewood location has flexible hours so you can fit in a quick session into your day!

I booked with Danyelle via StyleSeat! The lobby was beautifully decorated for Christmas ! Danyelle…read moredid a great job on my hair and color. I booked "The Works" and a full color service. My hair was LAIDT!! She says not to book if you're in a rush and I definitely second that. There was someone in the chair when I arrived for my appointment. 40 mins later I was finally seated. Even then, she did not start on me right away. She also took multiple phone calls while servicing me. I mean at LEAST 5 calls. A few of which were her ordering food.... All in all I loved how my hair came out but my time is valuable. I recently moved to TX and this is the first stylist I've tried. I'll continue shopping for the perfect salon for me!

Heather Bates Hair is a genius with hair. I have an incredible cut and beautiful blond highlights…read more She really listens to what you want and she's pure talent.

Excellent customer service, as a client from San Diego, they excel and even better than our clinics…read morehere In California. Miah is outstanding and all the ladies at front desk for taking care and going above and beyond everyday for their clients. My skin is glowing and beautiful because of their products thank you! ZO Dallas Team

I really did not want to write this review but I went ahead and booked a virtual consultation a…read morecouple months back for what turned out to be melasma, which I have never experienced until shortly after I turned 39 years old. After having a virtual consult I was then put on a regimen of HQ and retinol among other skincare products that were recommended (my skin didn't really tolerate HQ too well) and this regimen seemed to have helped my skin for the time being, but then something horrible happened to the melasma on my face!! My skin has darkened to the point I can barely cover it with makeup ( I literally cry when I look at my face in the mirror because of how dark the HQ has made the melasma on my face. I don't even know how to reverse this damage and I feel so hopeless because now it seems I have to pay hundreds if not thousands of dollars to correct this skin issue that was never this bad. I was told to buy more products which cost hundreds of dollars to now correct this reaction. I wish there was more caution or emphasis on how delicate HQ can be for someone's skin!