The owner is a woman who opens whenever she pleases. Do not expect to pickup your item when it was…read morepromised as it won't be ready. I had to go three different days to try to pickup my one shoe that had a strap being fixed. It was promised to be ready in a Friday but was not ready until the next week on the Wednesday. All three times that I visited the store the owner did not open on time. She was a half hour late the first day, an hour late the other two days. Her excuse was that her husband died 4 months ago and she is not coming in early like he used to. Instead of changing the hours on the door and online she just comes when she pleases while multiple customers wait in the parking lot. I will never return.

I've been bring my shoes for shining there for a few years now. I was a little taken aback when…read morethey started charging $15 dollars for a shine of normal dress loafers but today I was floored when the less than polite matriarch of the shop took my $20 and offered no change. I said, "Just a few weeks ago it was $15!" to which she curtly replied, "Well, it isn't anymore." I would hate to see what other services costs if they charge this much for a shine that takes less than 10 minutes! My guess is they want the excuse of lack of business so they can retire. Well, I will do my part in contributing.

So accommodating! They repair shoes while you wait, repair luggage in 24 hours, and do it all…read morewith a great attitude at a reasonable price.

Visits this shoe repair place that I have used before and found that they are under new ownership…read moreand the new owners were so friendly and welcoming. The level of expertise and service was outstanding. We thought we would just drop of our items and have to go back and get them like it use to be but today they did all of the services right on the spot and went above and beyond with the quality of the work. This is a must visit location for any repair, polishing and leather work.

Came in to ask about a complicated fix (damage that I accidentally made to a brand new bag,…read moreunfortunately). The staff was kind, knowledgeable, and honest about the services they provide. They helped me as best they could, and I appreciated them taking the time to explain. Great, friendly customer service. I'll be back!

Some places reveal more about themselves by saying nothing at all. I walked into this shop, no…read moregreeting, no nod, not even a glance of acknowledgment. Silence can be powerful, but here, it was laced with disregard. I approached the man in the black apron, the one with the small gapped tooth and even smaller sense of professionalism, and asked a simple question: what could be done to clean my shoes? His answer--uncertain, uninterested, and lacking any skillful persuasion, was that he didn't know what would come out. No solutions, no confidence, no seduction of the sale. Just cold indifference. Then, without invitation, he launched into heel replacement prices for all four pairs. I never asked for heel replacements. I came for a shine. His response was not only tone-deaf, it was a clear attempt to shift the conversation into something I didn't ask for. Perhaps a poor strategy, or perhaps the result of someone who's lost their love for the craft. Either way, I didn't bite. When I questioned his approach, he snapped, "You don't have to leave your stuff here." I replied calmly, "I won't leave it here if you don't want me to." He waved me away like a nuisance and disappeared into the back. A man who holds no power, grasping at control in the weakest way possible. What truly sealed the impression was the woman at the front. She watched it unfold and did nothing. Inaction is a form of action. And her silence said everything I needed to know: my presence was unwelcome, and my business unwanted. Let this review be a quiet warning, not a loud complaint. Some places are simply not worthy of your time or money. Withdraw your presence. They will feel the loss more than your words. After the owner passed away, this place has gone terribly wrong. There are better places out there with affordable places where they would love you and your business.

The quality and expertise cannot be beat. I brought in a pair of boots to be restored as a…read moresentimental gift for a loved one. Other shops would not attempt but Wilson's gave them a new life. Truly remarkable!

They are about their business. I have been twice and walk away satisfied every time. If you need…read morerepair I highly recommend them.

Stopped in to have 2 pairs of boots worked on. First pair needed a half resole and recap on the…read moreheel, second pair just needed some shims to help even out the wear. Both pairs were completed quickly and have years of life extended to them. Couldn't be happier with the work. Hours are kind of limited but they are listed in the window and easy enough to plan around. My advice to anyone is to make sure you discuss what you want done and understand the process.

I took into boots to get fixed. They were very honest with me and said unfortunately, we can't fix…read morethese. These type of boots are glued not sewn the boots are no longer useable. Thanks for being honest

In his defense the owner had become gravely ill in the past few years with a debilitating disease…read more He would always do a wonderful job on my boots and purses. When his health started to decline it was a toll on his work.

This is such a fantastic shoe repair shop and the only one I would ever bring my shoes to…read more I tend to buy... inexpensive shoes and they are great, but the only problem is that the tips of the heels on my high heels wear off so easily and are not made to last. Enter A B C Shoe Repair. Not only do they fix my heel tips, but they LAST. In fact, I don't think I have ever had to bring a pair of shoes in twice to be fixed. I recently brought in some leather boots and not only were the heels fixed, but they were polished for me. Word to the wise: the first polish is done as a courtesy and kindness counts! If you don't thank them for the free polish, you won't get another one!

They got my longggg bridesmaid dress together for my shirt self and perfect in less then a week I…read morerecommend them.

22AUG26: Extremely overpriced for basic services. Employees have little to no care for items. I…read morewould give this place zero stars. Highly recommend finding literally any other tailor in town.

Great staff!!! Guy there always brings the clothes to my car and even held the umbrella for me…read moreone rainy day! Clothes and bedding come out perfect every time!!!

Very friendly and helpful. I was inquiring about alterations and I was kindly referred to the…read moreperson that does their alterations.