There is no need for resolution. I have resolved the issue as I purchased a water heater from…read moreLowe's. The heater was delivered the morning after the purchase. Yep, they delivered it in the snow. Perhaps the best resolution would be that Home Depot create an in house delivery service. It is apparent that the outsourcing the delivery of your product is not working for you.

Bought a refrigerator, delivery was bungled and then the delivery warehouse canceled the…read morerescheduled delivery without informing the store. Store was very complacent about letting the delivery know about the unauthorolized cancelation! It is a shame that a national store can be this cavalier with customer time and money.

Ray's Home Appliance Center is a HOME RUN when it comes to repairs. Liz scheduled the appointment…read more Ray confirmed the make model info of the dryer that no one else in the Blacksburg / Christiansburg area could fix. Ray arrived on time for the appointment and then diagnosed the problem in minutes. The repair was a simple fix for him, due to his knowledge with appliances. They could have charged a lot more or replaced a part that really did not need it, but yet they chose to provide the superior 5 STAR service that they only know how ! I have owned 5 rental properties in the Blacksburg area over the years and have finally found the best in the buisness. Look no further than Ray's for Appliance repairs if you want the BEST in the BUSINESS ! THANK YOU to Ray's for providing the old school way of Professional Service!

Lets start off by saying.. I should have read the 2 previous reviews before doing business here. I…read morelove to support the small business owner. But, these people are crooked and dishonest. I called about ordering a part for my GE dishwasher. Ray's daughter advised they could get in next day, and it would be returnable. She then told us as we were paying for said part, that again, it would be returnable, as GE sometimes sends them defective parts... well... it didn't work.. Go figure! My husband brought it back, only to be yelled at by the owner, Ray, and told we couldn't return it after all.. Not only was he extremely rude, he was disrespectful and he would not honor what his daughter had said, twice. I will be contacting the BBB on this terrible business.

G&H specializes in the Whirlpool line of appliances. We were looking for a refrigerator…read morealternative to Lowes and Home Depot who tend to feature LG and Samsung products and have very few Whirlpool brands on display (Maytag, KitchenAid, Jenn-Air, Amana and others). G&H had a good selection. They were very friendly, and helpful. Their prices are competitive with Lowes and Home Depot (actually $2 cheaper, by design). Unfortunately we live pretty far out of their delivery zone, so we weren't able to purchase the KitchenAid we viewed. Still, I wanted to recommend anyone in the market to give G&H a shot.

We purchased a new refrigerator from G & H in June of 2019 and it had a problem by December 2019…read more We didn't catch the problem until it resulted in the temperature inside the refrigerator being 56 degrees. We called G & H and they promptly sent out a repairman. Long story short, the part needed was not readily available. David at G & H called me everyday to give me an update and delivered us a brand new unit when the "old" one couldn't be repaired in a timely manner. Hands down the best customer service I have experienced in a very long time. Thank you G & H for taking the sting out of a frustrating problem. We will be back to purchase future appliances from you! You stand behind your products. There is no doubt in my mind that had we purchased the refrigerator from a big box store we would still be without a usable unit. Thanks so so much!

Great customer service! Great opportunity to get the items you need, even when you're low on funds!read more

UPDATE: Well my situation got resolved in the best way for me as a customer. They just brought…read moreanother TV, same size, same features but different brand, to replace my old one which couldn't be fixed. I am a happy customer again so five stars on my review.

There was a release of new Pokemon cards the other day and naturally all the college kids were…read morelined up to make a purchase. The limit was 2 items person, that's great IMO. What I take issue with was the store managers aggressive tactic to have these kids open BEST BUY store credit cards, bribing them with the change to buy additional card sets if they opened a card and charged their purchase. This was a tacky jerk move aimed to take advantage of naive young people. Very disappointed with this approach!

Had a cracked screen issue while in town , booked an appointment online . Appointment available was…read morereasonable, when I arrived they were running smoothly with no delays . Dropped device off , ran some errands , received a text that my iPhone was repaired and ready to go . Spent about ten mins in line for pick up and was out the door with a repaired phone in no time . Super good location Great parking Friendly staff Price was as expected Would def use this location again

When I desperately needed assistance three days ago with furnishing our college son's apartment,…read moreRebekah in slaes came to my rescue and provided much needed peace of mind. She was pateint, courteous and she took the time to reseach the items in stock and texted me on numerous occasions. I was able to make a decision from250 miles away and I am happy with my purchase.

Terrible customer service... This use to be a great place to purchase furniture and electronics but…read morenow the merchandise doesn't seem to be as good quality as before. The recent staff changes have seemed to worsen an already deteriorating situation.

Very honest. Rather than trying to sell me an expensive part with labor, I was told that we'd be…read morebetter off buying a new refrigerator rather than fixing the old one. I'd used their repair services a time before and they were great.

40 or 50 years ago I met Mike Ballard. I have bought appliances from him and he repaired all my…read moreappliances. He started bringing John with him and now that Mike has retired John is the one who comes. they have always been knowledgeable and reliable and helpful. I can't say enough good things about them.

Went in to look for tubs, but no one ever greeted me or tried to help. Poor customer service.read more

From the owner: For after-hours emergency, will call and/or commercial water heater full service delivery, please…read morecall (800) 217-9480. Whether you're starting a renovation or building your dream home, the experts at our Ferguson Bath, Kitchen & Lighting Gallery are here to help every step of the way. At our kitchen and bath showroom, you'll find the largest offering of quality brands, a symphony of ideas, and dedicated consultants to help coordinate kitchen and bath projects. When you need help finding the right kitchen, bath, appliances, or lighting products, our Ferguson Showroom has you covered.

I purchased a Riccar R30D and I love it! All the features I could ever want - edge cleaning,…read morelights, 6 levels of cleaning from shag to bare floor, adjustment of suction on tools, a LONG CORD, extension wand, attachments, light weight. It's not self-propelled but it's not heavy and the Tandem Air suction nicely pulls it along. After 15 years of a bagless top of the line vacuum, I was surprised at the benefits of a bagged vacuum - no more spilling the contents of the cup when emptying it, no more leaks between parts spewing dust particles. I had not heard of Riccar before but Brian, Taylor, & Keith showed me the video of the factory in Missouri and the machine they themselves made. Since the machines are made in small batches, I had to wait for 2 weeks for my machine. In the meantime, they had a loaner Miele that they let me use. The warranty/maintenance plan on the Riccar is top notch. Made in America, great machine, great warranty, and above all FIRST RATE CUSTOMER SERVICE!

The repair service is really a resale business. It's an attempt to get you buy someone else's…read moreabandoned vacuum. The repair guy is really off putting. You feel like he is telling you a lie from the moment he starts talking.

Location - fantastic , large amounts of shopping and dining in walking distance either direction…read more Parking - tons of easy access parking Hours - universal Bed Bath & Beyond hours Staff- friendly Selection - a few items on my list were not available at this location, however the store is well stocked and clean Prices - standard Kid/family friendly - yes

I came in looking for my pillows and only to fine you decided not to sell them because of politics…read more You allowed your selves to turn away 70 million consumers. What a bad business decision. I will be canceling my credit card and no longer be buying from any of your stores or online.