Bought carpeting for three areas of our home; upstairs, master bedroom and basement. The first…read moreinstallation date was pushed back because of a scheduling mistake. When the installer did show up, he only had enough carpet for the upstairs and master bedroom. This was a Tuesday. We were told the carpet missed the shipment and would be in on Thursday but no one was available to install it until the following Monday. Monday comes and the installer comes but does not have enough of the carpet so we have to wait another four days to get the last two stairs and landing installed. I voiced my frustration with the Wausau manager and told him that they were losing customers from all of this and he said quote "that really makes me want to bend over backwards for you when you're throwing that at me." Being a manager, I assumed he was being genuine but was quickly told by himself that he was being sarcastic. Very inappropriate customer service skills for management. Price was great. Installation was great. Management is terrible, so hopefully you don't need to speak with them. I did speak with corporate about this manager and they were extremely helpful. It just shouldn't have gotten that far.

DING DING DING!! WE FINALLY HAVE A WINNER! This is the place my husband and I decided on to buy and…read moreinstall our new flooring. They were actually NICE to us compared to the other flooring stores. LOL But yeah, they said they could get pretty much anything we wanted and if we found it cheaper somewhere else..they would beat it! Jason was the Sales guy that helped us and he actually went to Menards on his own time to find out exactly what we were looking for and the price! GO HERE!! They will treat you with respect!

Do not even consider using this retailer. Continuous lies regarding product updates and upon…read moreagreeing to refund my down payment, Rick stopped the refund payment he ran on my credit card.

I have never had such bad customer service from a retailer in my entire life. I ordered custom…read moreblinds for 3 rooms in April and was promised them about a month later. Any attempt at phone calls or emails went unanswered for the most part or I was told that Rick would call me back. He never did. A couple of times I did reach him only to be told he was just too busy and could not get them installed. At the end of June, I received an email telling me he had mixed up my order with another one and now had to re-submit my order! Now at the end of July, I was promised the blinds would be installed on August 5, which of course didn't happen and without explanation. Finally, I called and requested that I just get my 50% deposit back. I got another email saying they were sending my money back with an extra $100 for my "trouble". I would caution anyone from using this establishment. Now at the end of the summer, I still have no blinds and have to start all over again.

We went to many places before settling on Cathy and crew at Carpets Plus by Design. They were very…read moreknowledgeable and patient as they worked with two people who weren't exactly sure what they wanted. There was absolutely no sales pressure. We picked out gorgeous hickory wood and just had the entire first floor of our home done (plus a bit of tile in the sun porch) It is beautiful! The price was extremely reasonable and the work took exactly as much time as we were told. We waited a long time to do this and we are beyond happy with the result.

Very outgoing and willing to do what it takes to ensure your satisfaction. When we had our…read moremudrooms flooring installed by a 'professional', it did not go how we had planned. However the stations team at Carpets Plus by Design came to our rescue and redid the floor. It is absolutely stunning, and we couldn't be happier. Just recently, we purchased a carpet remnant for the guest bedroom, and had them bind it for us. It was completed quickly and we were able to put it in the room sooner than we anticipated. The color that they helped us pick out perfectly complemented the room. Thank you

today I was to get my carpet installed and my landlord did not order padding, only carpet. so in a…read morepanic because the installers were waiting at Menards to pick up. I called Alisun in the flooring department and she gave me an estimate. She was so knowledgeable, was very helpful and she walked me through everything. i came into the store to order and she made everything such a pleasant experience and was so good at her job that i had to make sure I gave her acknowledgment way to go thank you Menards!

I ordered an exterior door for my home almost 100 miles to the northeast - closest Menards…read moreavailable. When ordering the door, the salesperson asked what width were the wall studs. I admitted I didn't think about that so would have to come back. She then asked what year the house was built. I said 1972. Her response was very emphatic that there was no way it then could be 6 inch studs if built in 1972. I then said the porch for which I was replacing the door was built in the late 80s or early 90s. She said that it was still unlikely those walls would be 6 inch. Since we were also planning to eventually replace the exterior door to an upstairs deck (original 1972 construction), my wife suggested we buy the door and if it did not fit the porch, we would use it to replace the upstairs door and get the porch door next year. The salesperson said "good plan". You guessed it, the original house was built with 6 inch exterior walls. In order to return it I had to pay a $250 restocking charge because it was a 'special order' and I had signed for it, which I assumed was the approval of the price - no mention at time of sale about a restocking charge. I argued my case to a couple of 'higher ups' to no avail. By the time my remodeling is done, they will have lost a couple thousand dollars in profit for all the other material I plan to purchase.

Wow. Just wow. Russell Zimmerman has serious issues and Imma pray for him…read more Last week, my husband and I stopped in to Nationwide based on a recommendation from our contractor. We already had flooring in mind and they had the exact style we wanted. The store is incredibly small so the 3 customers in the store working with salespeople made me feel like a sardine stuffed in an undersized tin can. Anywho...one of the salespeople found a moment and really that's all we needed her for since we knew exactly what we wanted. We showed her what it was and asked for a quick estimate based on the overall area of our kitchen (which is obviously an overshot based on cabinets and whatnot). She gave us the estimate and set up a time to come out and do exact measurement for a more accurate quote. Great. The gal showed up for the measurements, took them and was on her way in a timely manner. 5 days later we received the email with the estimate based upon her measurements. As I'm looking over the estimate I see that it's higher than the original "over-estimate" based on the total area. I also see her original note says the price is 6.50/sf and the new "official" estimate now has a price of 7.75/sf. Naturally I reply to the email questioning this information and asking for an explanation for the discrepancy. I wondered if I was dealing with inexperience, a con job or just a lack of communication. Wellllll...moments after sending my reply email, I get a call from Russ, who introduces himself as the owner. Great! I am about to get an intelligent explanation and gain some understanding! No. Not at all. Russ straight up just started demeaning me, asking me "How long have you professionally installed flooring?" What?! I immediately put him on speaker phone (since I couldn't finish a sentence) so my husband could hear this man. We stared at each other, eyes and mouths wide open. He literally went on and on, around and around, basically saying the same thing again and again and yet not explaining the discrepancy. Within 2 sentences of my call, I absolutely knew we would NEVER give our business to this company. He may be used to scamming innocent unknowing folks, but I am not one to take it without question lying down. No Sir. Not today or any day Russell Zimmerman. I have kept my personal opinions on Holly (the lady that helped us) out of this thus far, but from meeting her in the store I had doubts on her experience and I felt uneasy about her knowledge (or lack thereof). My husband and I both wondered after our initial meeting in the store if she had been drinking...seriously...she reeked of booze, but I was willing to shrug that off and told myself maybe she was chewing some weird gum that was causing the smell. But either way, she did not leave me feeling confident or sure of any part of the situation. I honestly wondered if she even knew how to measure. I guess my intuition was spot on and I should have moved on after 1st walking into that store. Anyways...I wish you luck should you choose to give these folks your hard-earned money. At the very least, check your numbers. All my best to all of you. God bless.

I have been to this store countless times to take samples home and find the right tile because I am…read moresuper indecisive, and every time I go there, they are very welcoming and very cool with customers taking samples home. We felt really good about doing business with them. Would highly recommend them!