I have never had such bad customer service from a retailer in my entire life. I ordered custom blinds for 3 rooms in April and was promised them about a month later. Any attempt at phone calls or emails went unanswered for the most part or I was told that Rick would call me back. He never did. A couple of times I did reach him only to be told he was just too busy and could not get them installed. At the end of June, I received an email telling me he had mixed up my order with another one and now had to re-submit my order! Now at the end of July, I was promised the blinds would be installed on August 5, which of course didn't happen and without explanation. Finally, I called and requested that I just get my 50% deposit back. I got another email saying they were sending my money back with an extra $100 for my "trouble". I would caution anyone from using this establishment. Now at the end of the summer, I still have no blinds and have to start all over again. read more