I urgently needed a pentair sand filter to replace mine that had sprung a leak. Unfortunately it…read morehappened while I was out of town. So upon calling the two closest pool supply stores one had to order it and the other who had it in stock had an employee who was clueless and a smug manager. So I called Tamara at Backyard Water and I had everything I needed, along with a discount, by the afternoon. We had ordered 2 short on the sand so she made it up to me for a true display of great customer service. I'll never step in Pinch a Penny again as this was not the first time that I had a bad experience there. I'll be glad to drive totally across town in order to deal with quality customer service driven people like Tamara at Backyard Water pool supplies.

My new pool store. Beats all others hands down. Very helpful and friendly. Prices reasonable.read more

Just had Dave Smith working on a repair, thank God it was a simple one, but Dave was a consummate…read moreprofessional, kind, and informative. I don't know if you can ask for someone while scheduling a repair, but I wouldn't ask for anyone else.

We purchased a spa from this place 3 1/2 years ago. We continue to purchase supplies from them…read morethroughout the year. Being a past customer gives us a small discount which helps to lower the cost of operating. The spa is a Hot Springs salt based system, so very little maintenance is required due to a lot of automation of water quality tech built in. There have been a few small items requiring some fixes, but have been covered by warranty which is a bonus and another reason why we chose this spa system.

This company destroyed my heater exchange because they did not maintain the chemical balance…read more Jandy is owned by flo Rida and because spa kingdom used improper chemicals, they caused over $5,000 damage and voided my warranty. Shame on Matt Smith for his lies and deception. He called me a bully (typical male response to a highly educated informed woman). Stay far away! We have a court date next week and I'm sure i will win my lawsuit.

We love our hot tub spa! Matt and Leanne were a pleasure to work with! Leanne is very funny…read more My husband and I travel often leaving only about one day per month to shop for a hot tub. We would pop in to Spa Kingdom randomly over the course of about 6 months. We never felt pressured to buy. We did have certain limitations to the size of our spa and together we were able to come up with a perfect solution. Matt and Leanne were happy to assist in anyway they could. When the hot tub was delivered, the crew was professional, knowledgeable, and took the time to go through every aspect of the hot tub including the chemicals and upkeep of the spa. So far so great!

not very helpful…read more no free water testing... ....unless you made a recent purchase. no

They had exactly what I needed. The only business in town that had 1in stock and cheaper than I…read morecould get it from Amazon.

Worst company I've ever dealt with in my life and I'm 63 years old we bought a pool a pool heater…read morepool pump sand filter 15 months pool heater went out would not cover it a month later pull pump went out would not cover it would never use these people again they definitely do not stand behind their products that they sell

Amazing pool builder. The crew could not be better - they aren't a bunch of subs Highly skilled…read moreand great attention to detail. Our pool will be one year old at the end of June.

Jake, Haley, Rachel and the rest of the crew are fantastic! Jake helped me get my Pool in order…read moreafter months of neglect. Now it's been three months of perfection! The store is an amazingly friendly, warm and welcoming place. As a customer, they make you feel like family. Highly recommend using their services and shopping for all your Pool related needs.

Before and after pics after speaking with Ted. He is the mannnnnnn. Back to happy wife, happy life.read more

The reply from AP&S is more BS from them. They were even saying the circuit breaker panel on the…read moreside of the house was one they installed. No it wasn't, the home builder installed it. I have pictures and them saying the panel was installed by them. Then they blamed the issue on solar panels being installed after the pool was completed. The panel they installed had a loose hot wire and that caused a SHORT which back-feed power to the main circuit breaker panel on the side of the house and that caught on fire. Look at all the yelp ratings, most are one star for a reason.

I thought I had chosen a good company to build my pool, but I was extremely disappointed with the…read moreservice provided. There were basic errors--inexcusable for a pool company--such as forgetting to install the gas infrastructure for the summer kitchen, poor flooring drainage, and the use of second-rate materials for the summer kitchen. I regret hiring this company. The project also took a long time to complete. Customer service is terrible, though they are certainly efficient when it comes to billing. Unfortunately, I do not recommend this company.

Do not use this company. We hired them a few years ago to redo our entire pool deck. After about…read moreseveral months of absolutely no progress (I mean nobody showing up or calling for that entire period) they finally admitted they didn't have the equipment to complete the work. Then earlier this year, our warranty company assigned them as the contractor to replace our pool heater when it broke down. They sold us a unit at a discount because it was an older model but they promised it had never been taken out of the box. This new heater has not worked correctly since installation. It shuts off with error messages every time I run it. I contacted the manufacturer as it is still under warranty with them, but unfortunately they sent out Florida Leisure to "fix" it. First their technicians told me that the unit was too big for my system, in which case then why did they install that unit? But then they said it was a water flow issue and said there was nothing they could do to help. So that's it. I'm going to have to pay out-of-pocket for somebody to come and test the sensors, etc. Or I may have to replace the entire unit.

Better communication, not demand 50% payment for little work done in almost 3 months from signing…read morethe contract.

Great experience with First Coast! I recently purchased a new house with pool equipment I was…read moreunfamiliar with as it differed from prior house. I contacted the pool installer to see if they could come give me tutorial on the equipment they installed but couldn't even get a call back. I contacted at-least 5 other pool companies for a tutorial/inspection and quote for weekly service. One told me to take pictures and come to their store (not helpful), 1 setup appointment but were no show. The other 3 wouldn't return calls or emails. First coast contacted me back within hours of my request and came out 2 days later. The owner was super friendly and explained everything to me and answered all my questions. Ended up setting up a weekly service to get pool under control. I may end up taking it over myself once I understand it more but they are so friendly I may just keep the weekly service. They have been here twice now, pool is clean, equipment is working and provide a email service report each week with photo of pool, chemical readings and summary of the chemicals added and services rendered. Highly recommend this growing company if you need pool service!!

They took our pool from a black, leaf filled catastrophe and with a lot of TLC brought it back to…read morelike. Even rescued the ole pool pump. Great work!