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    Recommended Reviews - Kirkland's

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    Photo of Brett J.
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    5 years ago

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    3 years ago

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    5 years ago

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    7 years ago

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    Ashley Store

    Ashley Store

    2.5(120 reviews)
    0.4 mi
    $$

    I had an extremely disappointing experience at the Roswell Ashley Furniture location after what…read moreinitially seemed like a smooth purchase. I went into the store to buy a full bedroom set and mattress. The sales associate and mattress specialist were both very kind and helpful, and together they worked out a deal that fit my budget. I paid in full and was told delivery would happen by the end of the week. Shortly after, I received a delivery confirmation and noticed that a piece of furniture was missing from the order summary. I reached out to the store and customer service, and after several calls and texts during my workday, they corrected the order to include the missing item. That's when things went off the rails. I was informed that due to a "system glitch," the pricing had been incorrectly calculated at the time of purchase, and I now owed an additional amount. I was told I could simply pay the difference via a link--despite already paying in full and finalizing the purchase. This is unacceptable. As a customer, I made a good-faith purchase based on the price presented to me in-store. Being asked to pay more after the fact due to an internal error feels like a classic bait-and-switch. On top of that, I spent hours of my workday trying to resolve an issue that was entirely on their side. When I pushed back, I was essentially told my only option was to cancel the order--putting the burden on me instead of the company taking responsibility. I've been a loyal Ashley customer for years, which makes this even more frustrating. Unfortunately, this experience has completely eroded my trust. Buyers beware: double- and triple-check your order, pricing, and confirmations before leaving the store. And be prepared to advocate for yourself if something goes wrong.

    Absolute nightmare working with this store. Ordered a bed frame to be delivered and put together,…read morebut they were unable to put it together for who knows what reason. They left it sprawled out on my floor in pieces. They said it needed different screws... so 5 days go by before they can get someone out there to fix it. 5 days go by and they show up again, only to fail once again. I still have no where to put my bed and there's pieces everywhere. I bring this to their attention and they can sort nothing out for me whatsoever, not the slightest bit of urgency to fix their countless mistakes. They said i have to wait another day before i can even schedule someone to come out AGAIN. Should be 0 stars and i'll certainly never make this mistake again.

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    Ashley Store
    Ashley Store
    Ashley Store

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    Ferguson Home - Ferguson Home Signage

    Ferguson Home

    2.4(34 reviews)
    1.6 mi
    $$$

    Me again! Well, now I have an actual review after having used Ferguson. Again, wonderful front desk…read moreservice. Pleasant as can be. My wife and I are renovating our basement and we came here to shop for bath fixtures and a bath tub. We met with a sales associate who was pleasant and somewhat helpful. But, I don't feel she did much in terms of service besides walking us around to the fixtures, pointing at them and, well, that's about it. We could have done that ourselves. Anyway, we told her all the items we wanted, including a $5000 bath tub. In total, we had about $12,000 in our 'cart'. We went home to confirm we had everything we needed. In the meantime, I decided to price compare before we pulled the trigger. Literally every single item we had in our cart could be found SIGNIFICANTLY cheaper elsewhere. So much so that when I told my wife the prices I was seeing, she couldn't believe it. After finding every item at Home Depot, Amazon, Kohler, etc, the difference was about $3700 in savings. Not only the fact that they are waaaaaaayyyyyyy overpriced, the sales associate was completely unresponsive to any email correspondence I sent her. I asked her questions multiple times through email and she just never responded. Surprising but after the price comparison, I never planned on buying from them anyway. If you're in the area, it's a nice place to go to look around, see things in person, be inspired, but as far as purchasing, you can find better deals anywhere else. I really can't understand how they justify their pricing when we live in a world where looking up competitor prices is literally at our fingertips.

    Limited selection of the same tub - shouldn't you show things you have online? Who's going to spend…read more$3000 on a tub if they can't see it??? Waste of 1hr drive to be disappointed

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    Ferguson Home - Ferguson Home Logo

    Ferguson Home Logo

    Ferguson Home
    Ferguson Home

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    Kirkland's - furniture - Updated May 2026

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