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    Kirby Plumbing & Heating

    5.0 (1 review)

    Services - Kirby Plumbing & Heating

    Plumbing inspection

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    8 years ago

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    Fox Plumbing & Heating - New water softener.

    Fox Plumbing & Heating

    (5 reviews)

    When it rains it pours. Why do things break down during tax season when despite promises, I owe…read more Anyway the first thing to go out unexpectedly was the grinder pump. Discovered that when I took a bath and ran the dishwasher only to see brown ( not that kind) water coming up from the basement drain. Fox came out the next day and fixed that problem. Next, our Lowe's water softener stopped working after 20 years. I am research oriented so I had a few possibilities from carefully reading through reputable ratings. The Lowe's Whirlpool is good enough to outlive me but Fox's one is much much better and will definitely outlive me. Lowe's does not install but recommends plumbers. So again, I am researching, knowing that these plumbers are independent from Lowes and that bothers me. My neighbor is a plumber but he overcharges and isnt very good. Lowe's recommended plumbers have consistently low ratings in areas that are concerning. I don't expect perfect reviews because anyone in business is bound to have a few dissatisfied customers. So Lowe's is out. I need a good plumber. FOX is consistently recommended by those in the know. I felt Jeff, who took care of both problems, gave us good recommendations for our home and our usage. I decided for the slight difference in price to go to the larger unit. I am sure I paid more than I would have at Lowes with installation. But I have better product. FOX did not quote the unit separate from the labor. My understanding is most of the cost of a water softener is the installation. I have peace of mind that our water softener was correctly installed by a company that will remain in business and should something go wrong they will make it right.

    I selected a 1 star rating because of the customer service when you call. The lady answering the…read morephone is very very rude and immediately gets attitude. The guys who fixed our boilers were GREAT!! But sadly, we will be going with another company because of this ladies attitude. They really should think about replacing her before they lose more customers!

    Kirby Plumbing & Heating - plumbing - Updated May 2026

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