My central air went out, and I called them for service, I was not a customer then, but they were there before the end of the day, and it was fixed the next morning. Within a few weeks. My hot water tank went out, I called them, they came again hours later, and replaced my hot water tank. With the wonderful service I received on these issues, I had them install me a new furnace and central air. Men inside outside, and about eight hours they were out, couldn't be happier with my new Lenox equipment. Courteous, great service, good people, A+ plus plus. Customer forever now! read more