Staff there are wonderful. Great auction and auctioneer! Staff is helpful. Items need to be paid for day of sale, and removed.

The employees are always helpful! I have been buying items from this auction house for over 11 years. The auctioneers are wonderful. There's always some laughter at this place. They allow you to preview items the day before and the morning of the auction while answering all of your questions. Obviously an auctioneer cannot answer your questions during a sale. To the person with a bad review... that is on you! If you don't know what you are bidding on, then why were you bidding? If you're an auctioneer yourself you should know better. Maybe you should be grateful they didn't stick you with a bill on something YOU over bid on! I'm certain no auctioneer knows all information on everything they sell. It sounds more like you disrupted a sale, you are disrespectful and you don't deserve an apology for your own mistake! read more

11/30/24 Buyer Beware! Just had an unfortunate altercation with the young auctioneer today, at Kirby Lyons Auction House. He was selling a roll of coins, I asked, " Are they silver? Instead of saying their silver their silver their silver, he should have been more accurate (to put it nicely) and said their 40% silver. After receiving the coins, I could tell they were not what I thought I was bidding on ie 90% silver. I then tried to return the coins Auctioneer refused to take them back! I told him they were not what I thought they were, and he should have described them better After more arguing I left the coins on the counter. He then resold the coins for half of the original bid since people then knew what they were bidding on now. After that, he refused to take any more of my bids. I asked," Can I still bid on the jewelry which is what I came out for anyways." He said, NO! Not only did this waste my time but was a BIG Disservice to the consignor who was selling their items ie lost a big bidder. In my opinion a more experienced, business minded auctioneer would have just resold them like he had to do anyways and continued to take my money instead of basically saying I'm taking my ball and going home, when he didn't get his way. Having an auctioneer's license for over 20 years myself I hate to berate someone and hope this a learning experience for you. With that being said Im willing to revise this with an apology from you. Its not that we make mistakes like we all do but how we make up for it . Honesty is always the best policy! PS I understand that the bidders have plenty of time to research what their buying, but no one can remember or research 300 to 400 items in a day or few hours and hence must rely on the auctioneer to give a complete description of whats being sold. read more