I purchased a Living Social coupon for Kinni Kayaks and called them and left a message for a reservation for the weekend. The owner did get back to me (voice mail) about openings. I called back, (again voice mail), and asked for a Sunday time for two. Nothing. Left another message, nothing. Left another message, again, nothing. I also called a couple more times but did not leave a message. My attempts to contact this business spanned two day's, Thursday and Friday. The business owner could not find the time to actually call me, instead he texts me six days later. I can understand that a business would get busy following a release of a discount, but that doesn't justify bad customer service. I requested a refund from Living Social, which you can do within seven days of purchase and got my money back, thankfully. I truly believe that a float down the Kinni river would be worthwhile, I just will not be doing it with Kinni Kayaks.
Jay read more