How can this business possibly endure with service like this?
I needed a new deadbolt and saw this little shop on the side of the road on my way home from work. I walked in to find 4 employees behind the counter talking amongst themselves. I stood, bewildered, at the counter as not one of them even made eye contact with me. I asked politely "Which one of you can best help me?"
That's when the little wee man (who I'm guessing was boss based on his ownership of the conversation and the looks of false interest from the others) turned to me and said "Him!" as he pointed to one of his peons. "Get over here right now Mitchell. Now!!!", he said. Mitchell (or whatever his name was) reluctantly walked over and the wee weasel turned to me and said, while emphatically chewing his gum, "Just kidding, I know more than these guys".
I began explaining that my deadbolt had seiz... "Oil it", he interjected. I said "Well, if you'd just let me explain that..." "OIL IT!", he said again. I was beginning to get perturbed but I really needed a new lock, so I tried again. I finally was able to explain that I had tried WD-40 and that the bugger was truly seized.
He said "Where's the lock?" I said, "On the front door at home". He said "And where the hell is the front door?" He then turned to his coworkers and said "Jeez, it's like I'm speaking a different language here". "Where the hell do you live???"
I asked him what the location of my home has anything to do with providing me a simple replacement deadbolt. He said "So we can come and fix it". I explained I didn't want them to come and fix it, that I simply wanted a replacement deadbolt!
He said "Fine, how many keys do you need with your new lock?". I said "Four." He asked again, "No...how-many-keyyyys... do you neeed...with your NEW lock?" in a very slow and condescending way.
I said "Fooouuuuurrrrrr, jeez, am I speaking a different language here"?
He didn't take well to my retort and said something about how I'm being a very difficult customer to serve.
I then called him a dickhead and walked out the door to howls of "WOW, simply WOW! What a hothead!"
So if you want to be treated like a deadbolt, go see the wee weasel at Kinnear Lock and Key.
What a dickhead. read more