I wanted to install better outside door deadbolts on my new house. After some web research, I…read moredecided that the Mul-t-lock brand that I had at my old house, was what I wanted at my new house. There are a limited number of locksmiths in the GTA that deal with this brand. Although I had three excellent quotes, I decided to go with Dr Locksmith for several reasons: he had extensive experience, he had thorough knowledge of his product, and his prices were reasonable - not the cheapest, but good value. Moni is the owner of Dr Locksmith. During the quote process, I asked many questions and he replied with thorough and clear answers. In addition, he was aware of the gaps in my knowledge, and even answered questions I should have asked, but did not know enough to ask. That impressed me. For example, I did not know that there were several options for key material - not just the standard plastic key. He normally included the more expensive, all-metal keys in his quotes. When he mentioned this, I was thrilled to have the all-metal option. When he arrived and started working, he offered to have me watch. I was very interested. As he worked, he explained what he was doing and how the key features worked. It was fascinating. He had pride in his work. He was meticulous. His eagerness to share his knowledge was wonderful. At my old house the locks were always stiff in winter. I assumed they would be the same at my new house. But over more than four seasons since installation, my new locks are as easy to turn in winter, as they are in summer. I am thrilled with my new locks and with the service provided by Moni. After my job was complete and we were talking, he had a phone call for a locksmith emergency. He apologized to me and rushed off to help his client. Not only did I get an excellent installation, but I now have a trusted solution for any future locksmith emergencies. Moni earned more than a 5 out of 5 stars.

This guy named Moni, was contacted and is a complete ripoff, $485.90 tax in to lube a lock, called…read morehim out on it and tried to justify his time, he is a rip off artist that ripped off an unknowing business owner and mislead her, he is ignoring my calls, texts and emails for refund, not ethical at all Beware Do not Use, unless you want a wallet flush....Never again!!!

Very disappointing encounter. I was in the market for a replacement lock core for a very popular…read morepadlock that allows for easy re-keying as well as an additional lock of similar type so that they could be keyed alike. All in all a walk in the park for any locksmith. Specifically, I needed a W7000 core with a A1045 key way for an American A703 padlock AND an additional A703 lock which normally sells for between 22 and 28 dollars. While attempting to describe my requirements, I was met with obstinance, argument, combativeness and dismissal. My attempts to keeps the discussion productive were not reciprocated. After several outbursts from the owner I resolved to simply purchase the lock and leave quietly. The owner then demanded that I pay 75 dollars plus tax for said lock valued at 27.95 according to his own price tag.. I bid him good day and left. Epic fail. In fairness, I had been warned about the surly disposition of the owner by a neighbouring business owner ten minutes earlier but failed to heed the advise.

What a disaster! We had four small locker keys to duplicate. We needed multiple copies. We found…read morethe first set of copies did not work, so when we got back to town, we returned the keys, and they tried again. Unfortunately, this set did not work, either. We asked for our money back, less the cost of the keys themselves, which we thought was a more-than-fair solution. Nope! The owner said we needed to TAKE THE LOCKS OUT OF THE LOCKERS (they are ski lockers up north and do not belong to us, they belong to the resort) and bring them to him! As if. We countered with an offer that he could come up north with us next weekend and try them out himself, but of course, he said he was too busy, lol. I asked AGAIN for a refund, but he would not return our $30 or so. I think that's disgusting. The guy could not cut the keys, and did not offer a viable solution, so EPIC FAIL, Abso!

would give a 0 if i could. first got 2 fobs for $500 and they broke down over and over again. had…read moreto beg and plead for them to honour their 1 year warranty. they finally fixed them and they broke down again. had to beg and plead again for them to fix/replace. they finally did. now, they have broken down again for the 3rd time. stay away from this company. horrible products that don't wor and even worse customer service. stay away.

The only reason they got one star (other than that 0 does not exist in this rating) is that the…read moreperson actually arrived for the appointment (mobile service). The price he quoted me to make a copy of the key was more than a double of what was quoted over the phone. He was rude and condescending, calling me "naive" in thinking that I could get this service for the previously quoted amount (!!!). He called his contact to get a recording of my two conversations with them and apparently they could not find this recording; conveniently so, because they knew what they said. They lie to people and take advantage of people that may be desperate to get a key and might pay whatever they are told. Do yourself a favour and find another service and people that are honest and deserve your money; this business is not it!