Overcharged on labor. 200 for a thurmastat replacement on a van that they were already changing the…read moreradiator on. Ten min job, charged 1.5 hours labor. Was told that there was nothing they could,or would do about it. They will never get another penny from my household. Hope the business goes under. Can't stand a crook

From the owner: Formerly known as Sherrills automotive, Jason worked along side Sherrill for 13 years before taking…read moreover the reigns in 2019. Jason has logged over 2 decades and 50,000 hours of automotive repair and experience at this location. Specializing in automotive repair and diagnostics across all makes and models. Brake repair and maintenance, suspension, diagnostics, electrical problems, A/C repair, oil changes, Engine/Transmission repair and replacement, towing etc.

Made a 1230 appt and as soon as I got there, they had a bay open and pulled me right in. Nice…read morefolks. Very knowledgeable.

I was on my way home from NC to GA and broke down on I 20 in Lugoff at 330 in the morning. The man…read morewho towed me offered to take me to D and R or Firestone. I asked him where he took his vehicles and he said D and R. So that is where I went. I am very glad that is where I ended up. David got there about seven although they don't open until 8, I went in and told him my problem he said as soon as they opened they would look at my car and I was welcome to wait in the waiting room. At 8 they had several other vehicles there but took my car right in and told me what was wrong with it, gave me a very accurate estimate and began to fix my car. It only took them a couple hours to fix and I was on my way. While I was waiting, there were many people who came in to drop off their cars, I noticed that many of these people seemed to be repeat customers, for an oil change, tire rotation, just general maintenance not one person had any thing negative to say about this business, and I was able to talk to many of them while I was waiting. I found the men who worked there very knowledgeable and friendly. II found this business very upfront and honest. Given my situation that morning a less reputable company could have taken advantage of me. If I lived in the area I would use them for all my mechanical needs.

I had an issue with my skid plate getting dislodged while on a long drive just outside of Camden…read moreand it started dragging. I called them and they worked with me to get it fixed quickly so I could get back on the road.

Avoid at all cost. It could cost you. They had our diesel truck for 2 years and $9,000 later still…read morehave a truck that you can not drive. Because of what the did not new problems.

These folks could have taken me to the cleaners…read more... I recently had my vehicle in for minor repairs at home in Virginia. We traveled for the holidays to visit family in Lugoff. I did not have an opportunity to do a shakedown between repairs and the trip. Around Fayetteville a chirping noise started coming from the engine compartment. Driving fine, gauges all look good. Over time the chirp turns into what sounds like bearing noise. Start thinking water pump. Traveling with my wife , a new rescue dog and all the rest (gifts etc). I decide I'm getting as close to family as possible before it quits. Truck continues to do fine despite this squeal. We make it to Lugoff late Christmas Eve. Truck running fine but that water pump has to be junk by now. Today talked with a very pleasant person at Randy's who said we could drop it off anytime. Truck is at Randy's a little before noon. Less than 90 minutes later I get a text the truck is ready and the bill is $40. Seems the tech that did the work at home did not route the new serpentine belt correctly. I called right away and spoke again with the same person. I was told the issue was as messaged and the bill was $40. I asked who did the work and if I could leave a tip for them. I was told Mr. Randy did the work himself. I insisted I be charged $100 and happily shared my billing details. They could have very easily told me I needed a new water pump as I suspected but instead did the right thing. A new and grateful customer. Thanks again.

My family has used Randy's Tire and Lube for a multitude of car issues for over 19 years. Randy and…read morehis staff have always been kind, caring, and fast with repairs. However, my last oil change turned in to a nightmare. Within 4 hours of getting maintenance service including an oil change and fluid top-off, my car started making some strange noises, and hazard codes started lighting on the dashboard (engine and a turtle- I thought the turtle was cute but turns out that turtle is the mean, snapping kind. You do NOT want to see that on your dash! ) I called, recapped the story, and they immediately came with a wrecker to tow and inspect my car. Much appreciated. However, during the course of all this, I spoke to 3-4 different receptionists, having to retell the incident over and over. Anytime I asked to speak directly to Randy, "he is too busy to talk. If he comes in the office, I will tell him you want to speak with him. But he is always in the back working, so that isn't likely." I'm sorry. WHAT?? I wasn't argumentative, I am familiar with this business as my father was a mechanic, I know coincidence isn't always causation. So I continue to be baffled at the lack of any communication on his (or the mechanic that worked on my car) part. They requested taking it to Specialty Auto for further diagnostics. They sent a video to Specialty of the horrible sound it was making before the engine completely stopped running...and one of the receptionists explained to me the car was already making that awful noise BEFORE the oil change. Why lie? No it wasn't. Furthermore, if the car was making a concerning sound they noticed while doing routine maintenance, why didn't anyone say to me, "hey, your car sounds awful. We should do further diagnostics." They have done that in the past and we have graciously accepted the offer and moved forward when and if they found anything wrong. Lying and completely refusing to speak to a customer when the engine of their car isn't working anymore after JUST getting an oil change is NOT the type of repair service I like. Turns out, it was a drive belt. Nothing to do with the engine nor the oil change. Something they surely could have helped with. But they didn't. Don't know why. A company that avoids problems by ignoring customers and allows staff to lie about the service is not the company for me. Sadly, we won't be back to Randy's Tire and Lube.

The salesman Jon Miller was not pushy and did an excellence job of customer service. Also Kent the…read morefinance manager did an excellent job in going over the details of the contract, plus wanted to make sure if we went to any Nissan to get help or service on the road we were covered. Very enjoyable experience.

We came in to look for a pre-owned hybrid suv. Renee Romaine greeted us, listened to our needs,…read moreand researched options. She took pains to really understand what we wanted and was patient with our many questions. In the end, we purchased a low-mileage Hyundai Tucson hybrid and have been quite pleased. Thanks, Renee!

I went to Lugoff Toyota because of a listing for a car that I found on the internet. I filled out…read morea short form to have someone contact me about the car in the ad. A few days later, I received a call from Cory and he told me the car was still available and that I could see it any time. I told him I wanted to see it a couple of hours from then and he told me to look for him when I get there. Unfortunately, when I got there, the car was not there. It turns out it had been loaned out to another customer and would not be back anytime sooner than that afternoon. Needless to say, I was quite upset that I had driven about forty miles to see this car that Cory had contacted me about and he failed to mention that it wasn't even on the lot! I told him I was done with his dealership and walked away. While in the parking lot, I was stopped by another salesperson named Walter Treimann and his boss, Ralph. They both managed to get me to calm down but I still didn't want to buy a car from their dealership. I thanked them and left. Walter called me back about an hour later and told me that he had the car back at their lot and he would appreciate me giving them another chance. He was very polite and seemed very apologetic about the earlier incident and I returned to the dealership. Walter and Ralph worked very hard to regain my trust and as a result, I bought the car in question and Walter even drove to my house the following day to personally deliver the check that was made out for my trade-in. He also returned some items I had forgotten in my car when I cleaned it out. As a result of Walter's perseverance and integrity, I am glad I returned to give them my business. I would have given five stars but I had to deduct one for my bad experience at the onset of my experience at Lugoff Toyota. Good job, Walter and Ralph. Thanks for a great car.

I showed up for a service that we received a coupon for in the mail and was told they could not…read morehonor without the physical coupon... while waiting I looked up coupons on their company website and found them, when I asked the service guy why he didn't let me know they were available since I didn't bring the one they sent me I was told, "yes we can honor that" but you wouldn't volunteer to tell me that to help me out? Then the manager said he would honor the coupon I received in the mail after I was visibly upset, no thank you, took my car for service elsewhere, customer service is nonexistent anymore, its all about taking your money!