After spending +$500 to have my break pads and rotors replaced, and driving my family around for…read moreseveral weeks, I come to realize they forgot the bolts on one of the calipers. Complete incompetence! Not even an apology! Horrible customer service, and even worse "certified" repair service. I will never return, and I urge everyone else to think twice before trusting them with their vehicle. Your safety deserves better!

I found all personnel very pleasant and professional. After completing a deal I found a little…read moredamage that was not noticed at the purchase. I phoned the sale rep who talked to the gm about my issue and there were no questions the issue was fixed by Taylor auto . I am really appreciative of the sales rep and the general manager for taking care of the issue . I will definitely be a repeat customer

Amazing staff! Steve Kay went above and beyond to help me and I truly mean above and beyond to help…read moreme get the vehicle I wanted! He listened to what I needed and helped me get some of the extras I wanted, I am beyond thrilled with the vehicle he picked! When it was time to talk numbers Aja worked with me and for me to get the financing I needed to bring it all together! I am overjoyed and overwhelmed by their thoughtfulness and willingness to go the extra mile for me!

From the owner: Specializing in sales, servicing, financing, and repair of new Ford vehicles as well as used…read morevehicles from all popular brands.

Went to buy my first brand new truck here. Negotiated a decent deal and put a deposit down. Part of…read morethe deal was to get a spray in bedliner applied, new hard folding tonneau cover installed and also a rust inhibitor coating applied. One week later I was called to pick up the truck because it was all ready. Upon arrival a shiny new truck sat out front but with no tonneau cover. I pointed this out to the sales person who arranged for it to be put on. I had to wait almost two hours for this to happen. We did a walk around with the salesperson and it was noticed by him that the tank was almost empty and should be filled before delivery, it never was. After further inspection after I had gotten the truck home I saw that the rust inhibitor spray also had not been done. I called the dealership and they said that they would fix that but I would have to bring the truck back in and leave it over night. No courtesy truck offered. So out of the 3 things that were added to the truck they got one thing right. This was a big purchase for me and these folks had all the opportunities in the world to try to win me over and make getting this truck a good experience. I still believe I have a quality product but I'll go somewhere else next time to be treated right.

I have purchased 3 vehicles from Ashie Motors, the only dealership I trust, there are NO Admin…read morefees, no pressure sales. They are very thoughtful and knowledgeable . John Ashie (Jr) stands behind the vehicles he sells even after the sale!

All of the cars I have ever purchased in my life came from this family owned business (I grew up in…read moreKingston). The owner, John, is an awesome guy who will do anything to ensure the customer is happy. He now runs the business with his oldest son, also named John. If there is something you have in mind specifically for a car, they will go out of their way to find it for you. This was the case when I purchased my latest vehicle. I wanted a particular model the car lot did not have in stock, but John found it for me within days. I have been very happy driving in Toronto traffic with my little Mazda 3! I have had no complaints with their customer service over the almost 15 years I have been a loyal customer and would not think of purchasing anywhere else.

Bought a Subaru Forester from here. Braddie was an absolute pleasure to work with, and got us all…read moresorted out with the price, paperwork and all other things. He answered all of ours questions with great detail, provided all the car history and maintenance history paperwork that was available and made sure that we knew every single detail we needed about the car we were buying. Best car buying experience of my life. We are loving our new car and would 10/10 recommend Autohouse Kingston!

Spoke to Peter today about my 2015 Dodge Ram that was having transmission problems. Their…read moretransmission person was on holidays so they sourced it out for repairs only to be advised that the people they sent it to were too busy to start repairs for two weeks. Peter offered a loaner truck until mine came back which was more than a fair offer and more than I have received at any other dealership I have ever dealt with. Fortunately I did not sell or trade in ( and never will) my 2005 Dodge Ram so I do not require a loaner at this time. Peter said if I change my mind to call back and he would make it happen. From the original purchase of my Dodge too now; Kingston Dodge have been nothing but helpful and accommodating. Also don't know why this shows I am in San Francisco.......I am in Kingston Ontario Canada

Extremely poor customer service. General Manager gives little priority to service customers. He…read morewill defer any mistakes back to you and anyone else he can point a finger at. When McDonalds makes a mistake on a drive through order, "Sorry" is adequate; I think something more than an insincere and cowardly apology is required when an automobile dealership/service centre turns a quick recall/oil change into a broken truck and lost work time on Monday (and beyond?), leaves your work truck unlocked in an ungated yard with valuable tools inside ("That's what insurance is for" they will tell you) ("We do lock checks every night!" Well i guess not when the service guys are taking off Friday evening), and makes insufficient attempts to contract the vehicle's driver when a fleet service (providing reduced profit margains) is involved. Oh and when they ask you if you will need a shuttle when you book an appointment, they will not have a shuttle there for you at that appointment time. When you tell them you are calling a cab, they won't give you a cab voucher. I guess that small luxury is a thing of the past. The General Manager actually threatened to call the Police when I said I would leave this 1 star review. Just stay clear folks.

First time (and possibly last time) buying from Toyota Kingston. Car is great, not a slight on the…read morebrand. Sales: We walked in from the street, knowing what we wanted, took very little time to decide, and purchased the car with minimal fuss - was told we didn't need winter tires because this car came with 'all season' tires which were adequate for winter (I'm not a Canadian and I'm quite trusting of expertise - so that cost me $2K last month when I realized winter tires are named that for a reason). When we came to collect, we found the experience to be rushed, On pickup, sales guy was running late to pick kids up, rushed the plates on our $60K car, and told us to work out the tech package as it was intuitive. I felt completely flat about this experience. Winter tire fitting: So - got to dealership at 7:30am, shuttle went 'everywhere', including East. Driver was a legend, but I could tell he was upset about this too - I got to work at 10:20am, having cancelled an important meeting. First service: Rude lady on the phone - I asked for someone else, who wouldn't be barking down the phone at me, she is the only service coordinator. She kept asking which service I wanted, I told her I was responding to the notification that my car gave me. She then asked for milage, which I gave pretty accurately, and she told me I must be mistaken. Shocked. This place is a sh*tshow. The only shimmer of light was the finance guy (who'd just moved to Toyota from Chevy) - that guy was great, but can't remember name. I think there's a Toyota garages in Belleville, in Napanee - hell - go to Ottawa... These small town chumps are the worst.

Mike helped me get my first car. I wasnt sure what i wanted to get and showed me an option i didnt…read morethink of, which has turned out to be great. Solid customer service throughout