since one of their employees are gone. I had them come and look at my floor that was supposed to be…read moreparented that was repaired already less than a year ago. things have completely changed with the company and their response time was incredibly fast. they saw the damage to my floor and replaced the entire house. with a different brand. if I knew how to remove a bad review I would but I figured putting a good one up is just as good

Be careful. The customer, unfortunately, has to do the job foreman/project manager's job of…read morechecking behind every nuance of the job, to ensure he is getting what was promised. Details: Full home two-level hardwood floor re-sanding/staining/polyurethane sealing ("3 coats"). A 15k job; 7-figure value home. So, (should be always, but) extra attention to make sure all is right? No, unfortunately. Step 1: all shoe molding comes out (to be replaced new after floor work done) Step 2: floors sanded, stained, 3 polyurethane coats Step 3: new stained shoe molding installed **LAST: project manager/job foreman inspect finished project before getting payment? NOPE. PROBLEMS (x3): I followed project progress, and noted the stair-work was a day behind the rest of the floors. No worries: but I'll check stairs especially well at the end. We are told the project is done and we can walk on floors. Timing seems "too soon," and I am suspicious as to whether they put 3 poly coats on stairs. (1) I immediately notice the polyurethane coating was lacking on the two sets of stairs. Casual inspection made readily apparent that the clear coat was thinner than on the floors elsewhere. I contact owner Josh, who reiterated that he was told 3 coats were there. Josh added that "the lighting" can affect the appearance." I invited him to "re"-assess himself. He *does* offer immediately to have them put on another coat. They do this days later. (2) Then, after work done, and payment given, I inspected home with realtor. We saw several areas of uneven sheen and thickness throughout the main floor the polyurethane thickness. There appeared to be thicker areas of application, and thinner layers applied elsewhere. We reach out again, and were told that these were "uneven drying" issues. He agrees to re-apply on the main level, and they *do* follow-through. (3) Thereafter, I inspect the entire project again, and note improvement on the above two issues. I do note, *very frustratingly,* a ~24" span of a curved short wall where shoe molding was replaced. Instead of using a curved piece of shoe-molding (as had been there before), IT WAS SHODDILY REPLACED WITH TWO *STRAIGHT* PIECES of shoe-molding (see photo), with the expected gaps between the straight molding and the curved wall readily apparent. I texted owner Josh on this 3rd issue, and asked for correction and explanation. Josh would not give an explanation. Only, "we will fix it." Josh told me that I "need to talk to Patrick about when he's doing molding. What? So the company OWNER is telling the customer to coordinate the corrective work of his employees? Uh, okay. Well, "Patrick" did fix it, in the end. My realtor (who had referred them) probably gave the company heat about future referrals. So it *is* now fixed. But here are my problems with Floor Gurus: (A) when the employee was removing shoe molding, he ought to have noted the short curved wall, and SAVED the shoe molding for reuse there, OR discussed issue with job foreman for instruction, not be on "auto-pilot." Doing so would have saved the work of having to soak the wood in order to mold the piece well, etc. (B) with our two notable prior problems, the job foreman/project manager/owner should have had us "dead center" on his radar to "re"-inspect the project to insure no further mishaps. This clearly did not occur. This is top-level customer care that one ought to expect on any project, but especially for a 15k project in a 7-figure home. (C) Beyond that, the project manager or owner (Josh) should have (a) run through the home FIRST to see issues (like curved shoe molding) and instructed workman to save that piece, if apropos. These matters ought to be things they've run into before (work smarter, not harder?) AND, (b) personally inspected the job AFTERWARDS so that HE (not me and my realtor) catches the issues that arise. THEN they are managed BEFORE we note it. This clearly was NOT done. (D) When I brought this last issue up with the owner, Josh, I asked for an explanation, and expected him to validate our issues, *OWN* his mess up, and then *LEARN* from the experience, to improve his own business/employer's business. Were I him, I would have stated, "you're right on all points. We will get it all right for you, and furthermore, thank you for sharing these details with me. I will meet with the demolition (shoe molding removal) team and re-educate them on the matter. And I will be more thorough on confirming that our work in the end is of the highest standard, " or the like. Instead, Josh was defensive, and clearly did not like being called out on the issues. That's a shame for the business and potential future clients. In the end, the work is good after the corrections, but perhaps not worth going through these issues. We are selling our home, and these delays do delay the time we can put the home on the market. It was not simply an "inconvenience."

ruition Floors did a fantastic job on my 15+ year old floors. They are well informed and know what…read morethey are doing! They were courteous, and made sure I was 100% satisfied! I would highly recommend them!

Daniel did small but important repair on my vinyl plank floor…read more He was on time, explained the problem. Fixed it for a reasonable price. I would use Fruition Floors in the future

We had some repair work done by Greer Flooring- Derek was great to work with. They ensured that we…read morewere happy with the work before closing out the payment.

They were Very responsive, knowledgeable and friendly. The installers Shane and Kayla were so…read moregreat. Did an awesome job, clean and respectful. So glad to discover them.

Jamie and his crew are FANTASTIC! Not only was he up front and honest about what would work best…read morewith our floors, they are quick, HONEST hardworking and truly want to help you prolong your hardwood floors. They also took the time to make sure we knew how to take care of them and told us what products work best. Could not recommend ENOUGH! GREAT PEOPLE GREAT COMPANY! And our 15+ year old hardwood with plenty of wear and tear look amazing!

I cannot think of one negative thing about our experience with Jamie, Valerie, and Braden. From the…read morefirst phone call to the end result, they were nothing but courteous and kind. They stuck to the schedule they committed to, quoted us a fair price, and blew us away with the end product. Communication along the way was better than I could have hoped for. We had this job completed while out of town and the daily pictures were above and beyond. If you're looking for good, quality, people that are masters of their craft, look no further. They will be the only people we recommend for hardwood work, and while I hope to not need their services for a long time, they will be the first and only call that I make!

Amazing quality!! Finished product exceeded all my expectations! I called Atlas on a Saturday…read moreafternoon and left a message. Derrick called me back a few minutes later and scheduled a time to meet with me and quote the project. He showed up at the appointed time. The price was definitely affordable so we scheduled the install date. They showed up on time and did an AMAZING job! Neil and his team were meticulous in the application of the floor coating. My buddy showed up as they were finishing and was so impressed. He asked them to give him an estimate. Neal went over to his house immediately and quoted him as well. This was an amazing experience and I would highly recommend Atlas Coatings to anyone! 1 million gold stars for these guys. Don't wait! Call them they will amaze you with their results! From start to finish, they explained everything and were very professional. I wish done this years ago. Sincerely, Brandon

Product looks perfect. Very professional installation. A pleasure to work with. Scheduled 4 days…read moreout. On time. Laid the floor and did an excellent job with cleanup.

Great prices, great work from a great guy! Loved that Mr. Moon did exactly what he said he was…read moregoing to do, when he said he was going to do it for the price he said it would be. We will definitely suggest him to anyone who is looking for someone for this type of work and even fell comfortable calling him for suggestions for other home improvements. He is every knowledgeable and we look forward to working with him in the future!

Steve is very patient, knowledgable knows granite!!! He installed my granite counter tops…read moreperfectly and even helped me repair the counters after we had an accident with chemicals at no extra charge. He went above and beyond my expectations. My kitchen went from orange to amazing! I would highly recommend Steve as his work ethics and excellent prices are hard to come by. Thanks Steve!

They did a beautiful job installing carpet in our house. They had a great selection, excellent…read moreservice.

We were happy with the carpet quality and information Kevin provided regarding price and scheduling…read morebut the installation was another story. We were very clear that the carpet was being installed on the 2nd floor and the rooms are large, which they knew. The installation crew of 2 people, a man and woman, arrived as scheduled (8am) and began removing the carpet. The shock came when I saw that the man was putting the old carpet/padding through the window and onto the roof. After there where 4-5 rolls of the old carpet/padding on the roof, he climbed out of the window and threw them to the ground. Frankly, I about had a stroke! Not only was that extremely dangerous but was not good for my 2 year old roof. Then they tried to move the new carpet out of the truck but it was too heavy for the 2 of them to move, so my husband and I helped them get it out. They cut the carpet for the largest room (20x17) rolled it up and the man carried it up the flight of stairs to the room and dropped it. It hit the floor so hard that it knocked a picture off the wall downstairs and shook the entire house. I ran to be sure no one was hurt but he didn't look at all concerned, but he didn't carry additional pieces upstairs until additional help arrived at about 1pm. They continued putting old carpet/padding on the roof and then throwing them off. They worked quickly laying the carpet and putting things back. They clearly were not coming back on Friday morning to finish putting things back or clean up the debris in our yard. Perhaps, we made the mistake of moving things into one room to save time. The carpet does look nice but I'm not sure that it will stand the test of time; only time will tell...

We bought from Lumber Liquidators and had the install from SW Contractors…read more Although the flooring material turned out to be a MESS.. (never will buy through LL again) Steve worked with us and tried to help us in our claim we filed against LL.. It was a perfect install, the material was bad. I appreciate Steve going above and beyond.

I had met with a few flooring companies before finally deciding on SW Contractors through Lumber…read moreLiquidators' third-party referral program. I was skeptical as they are the only contractors Lumber Liquidators refers to but I can understand why they maintain that referral relationship: SW Contractors are top notch. Our job was an involved one as we were ripping out tile and carpet throughout our downstairs and putting down hardwood in the kitchen, living, two closets, hallway, bathroom and entryway. Steve came to the house and was able to give a detailed (and pretty competitive) quote right then and there. We had some tight scheduling issues as I wanted the rest of the family out of the house for the install. Laura, the business/office manager, worked with me to get our project scheduled on exactly the days I needed. The crew of three arrived and immediately got to work. By mid-morning, they already had ALL the demo done! Jose, William and Eduardo were fast and meticulous - even taking extra (unexpected) steps to minimize the mess (which, if you've ever removed tile, you know there is a LOT of mess!) They hauled away all of their waste when they were done, too and even kept their work area neat between project days- something I didn't expect but really appreciated. I LOVE my new floor. We went with the taller baseboards as Steve recommended and the finished product is gorgeous, contemporary and SO clean! Laura was even helpful in getting some questions answered for me after the install was finished and emphasized that they would be more than happy to come take a look at anything should I have any concerns.