When we decided to replace the flooring in our home, we had many concerns. The cost, the timeframe and how many subcontractors would we be dealing with. We cannot express how pleased we are with our experience with Brooks Flooring, Inc. From our initial phone conversation with Phil, to our showroom visit with Julia, to the actual installation, everyone was extremely professional, knowledgeable and timely. All our questions and concerns were addressed and alleviated. We never felt pressured and everything was scheduled to our timeframe. Brooks Flooring was there every step of the process, including the installation. And what great installers they have. Juanfer and his crew are true craftsmen when it comes to flooring installation, taking the time to achieve perfection. If you are looking to get new flooring, contact Brooks Flooring. They will not disappoint. read more

Run away from any builder that requires Brooks Flooring. Ours was installed (LVP) and NEVER COVERED. This was during the drywalling. The floor, which we paid an additional upcharge of $14,000., looks so bad, guest ask us when we're changing the floor! There are ripples and waves, adhesive, unfinished edges and men's size 8 or 9 workbook footprints all over! Yes, they were contacted. They sent out a girl with a broom, then covered my floors with Heritage House plastic coating, ultimately costing us hundreds of dollars to get the shiny, yellowish film off our floors. That did not help. Then they sent a guy over who mopped a patch of flooring and dropped off a box of planks. Great! What's a 70+ woman supposed to do with that??? Never have we been treated with such little respect as clients. Our tile floors were supposed to have gray grout, someone decided unsealed white would be better. Now we have to regroup three bathrooms and a laundry room, as all the unsealed has yellowed Plus they put the wrong tile in the shower floors and did a very unprofessional job at that. Never ever have we seen a company with such little service, respect or appreciation for their client. They hire non English speaking installers who, by the quality of the finished product, have little or no experience or just don't care. If you want your money's worth try someone else. Yellowed. ​​ read more

Brooks Flooring - $14,000 worth of LVP - Flooring Near Me - Taylors, South Carolina

See all

Communication between the salesman and billing person was poor. We were double charged and had to make several calls before they corrected the error. read more

Been working with the Brooks flooring team for 10 years on both commercial and residential projects. They get it done right ! Great service ! Great prices ! read more

Carol and Julia have been such an absolute delight to work with. They stop everything to take care of folks they work with and make everyone feel like family. Easy to work with, great pricing and very professional. Highly recommend. read more

they did an amazing job. i had a pulled up carpet in my house from my dog and they quickly and easily sent out very helpful installer to fix it. reasonably priced and would recommend to friends read more

Rug bindings Friendly and quick service Hall runner edging and stitching are a perfect match read more

The product was great, but the customer service while kind, was slow and not the greatest. It was summer, so it appeared to be a lack of communication internally - not enough carpet was ordered to finish the job that was quoted; the carpet was cut and bound in the wrong measurements; lots of delays. This was a stair runner. The installers were precise on the installation, but we found a lot of staples and they did not clean up well. All in all, we paid a reasonable amount for great carpet and to have it professionally installed. read more

See all

I just had Brooks Flooring Services install about 1400 sq ft of new carpet in my home. I found them after researching the types of carpet fibers on carpetprofessor.com. That website gave me a wealth of information to be able to make an informed decision about the type of carpet that would best meet my needs. I had gone to 5 other flooring stores, several well known and advertised. No one was very interested in answering my questions to help me make a decision. In fact, they didn't even seem as if they wanted my business. Julia at Brooks Flooring was very helpful, answered my questions, and was interested in my business. The installers were awesome! They were polite and really worked hard to move my furniture. They put everything back in exactly the right right place. I cannot say enough about what good product variety, prices, and above all, customer service I got from Brooks Flooring. read more

Brooks Flooring and Julia did a GREAT job helping my daughter pick out and install Luxury Vinyl Planks (LVP) for the Kitchen & Dining room at my 100 year old farm house. What a difference and Great job on installation. I would recommend Brooks Flooring to all the Upstate customers. Thank You! read more

Tons of selection and can fit any budget! Sell carpet, Luxury Vinyl Plank (LVP), tile, wood flooring, and sheet vinyl! You can customize rugs with any carpet that get binded in house! read more

The staff at Brooks Carpet were very helpful and knowledgeable. We selected our carpet from the many options on display in their store. Julia Brooks came out for the measurements and was very professional and friendly. The install crew came out in the morning on the day they were supposed to and were able to finish the install in a single day (they worked very hard all day and were willing to stay late and finish it). There was only one small issue with the placement of a seam in our bedroom and Julia promptly and courteously rescheduled a correction to be made. They crew came out for the correction on the day and time they were supposed to and took care of it within about 2 hours. Overall, we were extremely happy with our experience at Brooks and would highly recommend them for your carpet and flooring needs. read more

Brooks Flooring was AWESOME!!! I would hire them again for any future flooring jobs in a heartbeat! Julia was super sweet and really understood the vision that I had for my home. I picked a shaw LVP beach oak that really helped to make my home look more modern and really helped reached the design aesthetic that I was going for. Thanks so much again! read more

No follow-up with floors peeling / splintering away. Jim H, the sales manager's message in February 2017 "I have sent all the information and pictures to our mill rep and filed a claim. Hope to have answer back soon." Don't use this company. read more

Brooks Flooring took care of putting new vinyl flooring in about 500 sqft of space in my new house. It's designed to look like tile, and it looks great. They were able to work quickly after I placed the order and made me feel like they truly cared about the job and my concerns and vision. My wife went to them several times to look at samples and discuss options, and they were always very patient and considerate of our budget and timeline constraints. I would use them again for any flooring needs. read more

This is the third time I have had Brooks flooring install tile in my home over the last few years. They are the best. This time I wanted my bedroom floor done in the same matching tile that I had in the rest of the house. Because of Covid and manufacturing delays, ( Not Brooks fault!) I waited over one year to get the matching tile I wanted for my bedroom. My Choice! Worth the wait! From Phil in sales, to Israel in instillation. ( A master craftsman), they were wonderful. I now have flawless matching tile flooring, that makes my house a home, Beautiful. I Love it. Thank You Brooks Flooring. read more

Brooks flooring did a fantastic job replacing and leveling our kitchen floor,professional and precise craftsmanship!Done in a timely manner,cleaned up the small messIt is a rare experience to have all this done without any problem whatsoever,no call backsWe highly recommend! read more

Over the past several years we have had Brooks Flooring Services replace all the floors in our house - hardwoods, tile and carpet. Along the way the sales staff were knowledgeable, caring, professional and offered competitive pricing. The installation teams were always excellent. We highly recommend Brooks Flooring Services to all of our friends. read more

Brooks Flooring did a wonderful job installing our laminate flooring. They offered reasonable rates and were easy to communicate with. We are thrilled with the finished product and will return to this company for any future flooring needs. read more