My first long-distance rental property was truly in good hands because of Eddie. We've had a great…read moreexperience working with him, and we originally found him through Yelp recommendations - now I understand why he's so highly rated. Eddie has built his business on a strong reputation, and after working with him for the past few years, I've seen firsthand why. He is trustworthy, respectful, and genuinely cares about both the property and the tenants. His communication is excellent and he is always responsive, which is especially important for me as a long-distance investor. I'm grateful to have him as my property manager and have never regretted the decision. His company also handles construction and helps find good investment properties, which adds even more value. I highly recommend Eddie and his services. He's not only a great property manager but also a great person - and a dedicated father as well.

I live out of state and have been using Eddie for my property management. He is awesome,…read moretrustworthy, and gets things done. Placed a perfect tenant in my property, could not be happier and highly recommend him. Property is in Watervliet.

When I needed a new apartment in Saratoga Springs I went threw Burns Management. They answered all…read moremy questions and went above and beyond to help me get into my new apartment. The studio I rent is a good price for the area and close to my job. I have a feeling I will be here for many many many years to come. Thank you Burns Management .

They act in bad faith - think twice about renting with them. I submitted an application with $120…read morefor one complex and never heard back after multiple attempts at communication. Thought that would be resolved in time as I applied at another complex and paid another $120. That application was accepted as probably the first one was. I paid $2000 for a security deposit and one week later asked to break the lease - based on information I was given by them. They let me out of the lease but kept all the application and security deposit money. Very bad form. probably worth losing that money not to have to deal with them as a tenant. BE CAREFUL

I've had a great experience living in this apartment over the past two years. The space itself has…read morebeen comfortable, well-maintained, and a place I could truly call home. Any minor issues that came up were addressed in a timely manner, which made a big difference in my overall satisfaction.

DBO took over management of the building I lived in about 9 months after I moved in. They have…read moreonline rent payment and maintenance requests. Nancy and New Scotland Management, a middleman with DBO (?) filled out rental assistance paperwork and gave me grace periods for rent payments. My rent was not increased, possibly because I was going through cancer treatment and financial issues. Also, my studio was super tiny. I will never forget what Jennifer, Nancy and Dan did for me. Management promptly addressed smoking in the building. They also fixed a broken spring on the front door. It took a LOT of prodding over many months to get them to fix a heating problem (too hot, not too cold), but they did eventually fix it. Once DBO took over, common areas all but stopped getting cleaned. Prior to DBO coming in, the entryway, little lobby area and stairwell were vacuumed, mopped and dusted very regularly. I had to beg DBO repeatedly for the filthy common areas to be cleaned. Grime and bits of garbage remained in the vestibule after the "cleaning". The garbage disposal area went way downhill in cleanliness too. I hope DBO rises to the challenge of maintaining the integrity and character of the beautiful 1800s building I lived in. I enjoyed 7 foot high windows, 12 foot ceilings, brownstone type stairs and a chandelier. Many OOT landlords come to Albany and reap stunning profits from Albany residents but give nothing back to Albany tenants or the community. Please be respectful and fair and help protect the dignity and historical beauty of our homes, our dollars and our lives! We are counting on you! Thank you.

Disclosure: this review is from 2013…read more.. For starters - I chose not to rent with this property management company. I am leaving a review based on my experience with them while looking for a rental when I relocated from out of state. Property management companies are not a thing where I'm from. You pick an apartment and they are often pretty nice with amenities that may include gyms, w/d in unit, central air/heat, a pool, perhaps even a basketball or tennis court. Units are also reasonably priced and well-maintained. Of course, you can always rent from a landlord, but it was a bit rare to deal with an actual "management" company. So. This experience was new. Before physically locating to Albany, I looked at a variety of places online including rentals from EPM (yes you, not ERE). I thought - 'meh, they look ok'. Let me tell you all something. Albany is pretty good about a lot of things, but one of the biggest problems is that they DO NOT keep landlords and these purported "management" companies in check. Never have I seen anything like the rentals that I saw (including those from EPM) at the price points they were at. It's truly absurd. Anyway, I saw photos of the properties I was interested in before moving to Albany. I was a little skeptical, but I stopped by their office anyway. 1st sign of trouble - they kept their office locked during regular business hours and required appointments. I was spending the summer in a nearby state and decided to go house hunting in Albany for a week. I explained that to them and I was let in. The woman I interacted with seemed fairly uneasy - my initial thought was 'why - what is, so bad about your tenants that you need to keep your doors locked'. I got over it. 2nd issue - the "apartments" were basically holes in the wall of multifamily buildings that shouldn't be anything more than duplexes. The paint was caked on all the walls and trim. It just looked bad all the way around. So when I noticed (3rd problem) the x 2 month rent security deposit - I was like "wtf?" It dawned on me that they likely going to nickel and dime people for everything they can get and that they probably target folks that do not have the means to take them to court. So. That was a no go for me. I left this review because I just read a few of the responses left by EPM to some of these reviews (even those that aren't recommended). Your decision to respond with personal information about former tenants is malicious and unprofessional. It's a similar to the feeling that I had from interacting with you for a few days. I am now certain that I will not do business with you (as an owner or tenant) and will make sure to deter anyone that asks me about your company. It's beyond clear that you're in it for a paycheck.

I caught them trying to blame my bank for over charging me and my bank disproved it and now they…read morewont answer their phone cause they got caught trying to steal money. dont take their rating lightly they are the WORST most unprofessional company and people are sick of it and been moving out like crazy. I'm counting my days down myself.

Not impressed with their lack of customer service. They demanded that I confirm an appointment for…read morea rental showing 24 hours prior, but then they cancelled on me 3 hours before it was supposed to take place. Calling the office just put me on an endless phone tree loop, with no option to speak to anybody. The next available appointment was on the day I was headed back out of town, so I found a different property. If this is how they treat prospective tenants, I can only imagine how little they'd care once I'd signed a lease...

Very disappointing experience. Before visiting the property,…read moreI clearly informed the client that I charge a $100 travel fee, as the location is 30 minutes away. The client agreed to this in advance. The person who referred me was also familiar with my terms and had previously paid the same travel fee without any issues. I took the time to travel to the site, review the project, and follow up professionally by sending my contract, insurance documents, and revised paperwork as requested. After all of this, the client refused to pay the agreed travel fee, claiming confusion about the scope of work. However, everything had been discussed and acknowledged beforehand. This situation resulted in a complete waste of my time. I conduct my work professionally and communicate clearly, but unfortunately, this client did not honor their agreement. I would not recommend working with this client. -- Jason George Real Property Management Capital Region

I highly recommend red door realty. I have worked in financial services for several years with…read moremany realtors. The agents at red door take a proactive approach to helping customers buy and sell homes and go above and beyond what I see from other real estate agents. They are also equipped to support commercial and property management needs. Excellent company overall

We worked with Red Door to find a place to re-locate to near Saratoga Springs. As you do, we…read morelooked at quite a few places, (we are renting, for now) and worked with many agents and brokers, some of whom were good, some pretty great. Taylor, at Red Door, was exceptional. He gave us an exhaustive tour of the property in question, was exceptionally generous with his time, and if we had a question he did not know the answer to, (rare) he got the answer right away. He also put in a lot of time on our application, and made the process smooth, and painless. Our impression of him is that he is patient, kind, and very professional. If our re-location becomes permanent, he is definitely our first call when it is time to buy a house.

I rented a wonderful apartment from Jerusalem Management for the year that I was in Graduate…read moreSchool. The people that work there are very nice and very responsive to the needs of their tenants. They even wrote me a letter of recommendation to help me secure my next apartment in a different city. I absolutely recommend for anyone (college student or otherwise) to rent from this company. A++

Their attitudes their maintenance not the people but just the fact that they don't have enough of…read morethem and they ask them to do cheap repairs instead of fixes.

This company submitted an illegal vandelism claim using my name the day before the homeowners…read morepolicy ended. Complete lies on claim abt appliance damage- i had sold all the appliances long before they got involved. Sounds like a bunch of clowns. Actually, giving them below ZERO rating, just dont have a button for it

Diamond Realty Management, "DRM", routinely engages in unprofessional behavior, including failure…read moreto follow through with association member concerns, poor communication, refusal to disclose financial arrangements with third party vendors. The co-owner tasked with "managing" our property is arrogant and dismissive. He continuously finds excuses as to why DRM is not responsible for work requests, placing the undue burden on the association member. As they are paid a flat yearly rate, their business model is designed to tell association members "no". The more "no's", the less work and the same flat rate. Unfortunately, DRM has a monopoly in the Albany area, which minimizes the likelihood of recourse.

This place is a joke. The turnover of employees is ridiculous .the family owned business enjoys…read moreemploying thieves and perverts the apartments smell like sewer and the water isn't safe to drink. They don't update anything residentially . And the family values are work then hard and don't pay for pto time collected. This place should be fined and put out of business. Period. The staff is a joke and the clients belong in nursing homes. That's how bad these apartments look inside. They maintain the apartments like 3rd world status.

Terrible company only cares about the money. I rent an apartment from…read morecarpenter village and told them the called the rental and property manger a few times about upstairs neighbors being really loud throwing the ball all night waking up my children. pleasant To speak to but never called me back. So I called the company and asked to speak to a person higher up then them the receptionist laughed and said hahah the president of the company won't talk to you. I was very baffled because the president is a person just like us why can't he talk to me about his apartments. terrible and very unprofessional she then said "I am not a therapist" and hung up the phone on me.

Fantastic! I hired this company for snow plowing in Delmar…read more- absolutely excellent...I couldn't be more pleased. They came with a REAL snow plowing vehicle. Not just a truck that pushes snow, but a large, heavy duty machine that cleared a beautifully wide path for our wide driveway. AND, they are reasonably priced. And Adam, who did the work, has wonderful social skills, polite, and a pleasure to do business with. And, they actually came when they said they would (unlike some past companies I tried to hire). Yes, yes, and yes! I would easily hire them again and again. And will. Thank you, Adam!! A++++