This property has more plusses than minuses. The Bad:…read more Wife is a Marriot Gold Elite and redemmed points on the Marriott website months ago to secure this property. We request (as always) upper floor, away from elevator. We got 1st floor on the street close to the elevator. (I understand nothing is guaranteed ,but we drop a lot of bucks with Marriot every year and the reservation was made MONTHS in advance) There is a reason why the redempiton (nightly price rate) was so good. The location is not that great for those of us that utilize public transport. It takes about 40 minutes to get to City Centre in London . Housekeeping overlooked our room for 2 of the 5 nights spent. The Good: Excellent breakfast (included) every morning with a large selection of fresh foods and a very clean environment. That being said about the location, Close by is Bermondsy street with a good selection of excellent restaurants. There is a mini super market about a block away that sells food and booze to stock your kitchen. The layout of the room was nice, more like a 1 bedroom apt than a hotel. 2 TVs . Free Laundry and Workout room on premises and finally, for being on the 1st floor it was unbelievably quiet.

I would give this hotel, a three out of five stars. They are relatively close to the London Bridge…read moreand you can walk to the north end of the London bridge within 15-20 minutes. The check-in process was not very ideal for me as they made me wait for almost 2 hours before they would give me a room since the "official" check-in time is 3 PM and I arrived at noon. Also the room and especially the bathroom is pretty small. They do offer a complimentary breakfast, but it is not very good, although they were flexible enough to let a guest of mine also eat the breakfast there along with me which has to count for something. I will definitely check out another hotel maybe the Hilton doing my return trip to London in a couple of months.

We are long time Marriott fans and pretty loyal to the brand. That being said, we are particular…read moreabout a hotel actually meeting high enough standards to receive a 5 star rating and The Dixon absolutely did just that. We have travelled to Europe previously and were prepared for a small room, however, we were pleasantly surprised to find our room (family suite) was very spacious and comfortable. The bathroom was gorgeous! Each morning, we would go down to The Shakedown for breakfast and it was excellent. Kids eat for half price and the buffet has so many different options. The bar is also wonderful as we had a couple of drinks there as well. As a note, the hotel has an amazing history and is tucked away in a very quiet residential area. Tip: if you want to explore the area, be sure to head to Maltby St for the street fair and food. We happened upon it by chance and it ended up being one of our favorite things we did while in London. The staff is incredible - truly some of the best we have ever experienced. Great staff, great rooms, wonderful hotel!

This is the place we always stay when in London…read more It's in a great location with easy walking access to both the London and Tower Bridges. The prices are reasonable. Tons of pubs and food options nearby make this a convenient spot. The hotel is a converted courthouse, and it has a lot of character. They play it up with the pictures in the walls, and the bar (which is in the old courtroom) has some of the nicest folks running it. Definitely an atmosphere here. A bit pricey for some of the drinks-- but it's convenient with quick service and open pretty much all the time from afternoon through evening. You get a small(ish) and clean, tidy room with super reliable service and friendly staff. Never had any issues here with getting in early after a long flight (at no charge!), which I deeply appreciate. We usually bundle in breakfast (which is cheaper if you pay in advance), and we've never had complaints. The food is fresh with a lot of variety, the coffee is hot and the cafe staff are friendly and responsive. We did afternoon tea so posting those pictures. It was delightful even though they had a few kitchen hiccups along the way that turned it into a bit of a lengthy experience. Having said that, I'd try it again!

This hotel is so beautiful and the view is spectacular. The staff were super friendly and the…read moreservice was excellent. Definitely one of my most memorable trip. The 360° floor to ceiling glass window view from the room was so beautiful and mesmerizing. The closet space.. wow. It's a walk-in closet space with a full view mirror inside. The restroom was spectacular. One of the best designed restroom I've ever seen; floor to ceiling window looking over London, the floor heats up, luxurious bath tub, with a tv mirror. The bath amenities were L'Occitane. This company knows and understands the meaning of luxury all around. Anytime we needed anything, they would bring it up to our room right away and the day we checked out, we ordered cafe au lait, and it was one of the best cafe au lait I ever tasted in my life. The almond milk was steams to perfection with the perfect amount. The Front Desk staff was exceptional. I believe the gentleman who checked us in was, Daniel. Very nice and memorable check-in. I spoke with the concierge before our arrival date and in person and they were all super helpful and fantastic. Everything about this hotel was just spectacular and went above and beyond for you. Would I stay again? Without a doubt. The view sells itself, but to have that level of service from an exceptional staff and amenities, it's unmatchable. The price may be steep, but well worth it. Especially if your celebrating a special occasion. They have a pool on the top floor which we enjoyed as well. It was nice, clean, and quiet. The view from the pool was amazing.

This would be 5 stars if it wasn't for the price. $866 per night not even pounds. It's insane but…read moreyou get the best view from a hotel or even any building in London. The bathroom floor is heated you get a tub and a shower in every room. The toilet has a bidet which is super nice if you've never used one. The window shades are automatic. Unfortunately my side of the bed had some sag but that can always be fixed with a new mattress. There is breakfast every morning you can do a buffet or just order. Again the prices a ridiculous we paid 26 bloody pounds for eggs Benedict. There's a pool on the 52nd floor that you do have to reserve but up there you can get tea, coffee, and fruit for free. There's a sauna up there as well.

Absolutely atrocious experience and still dealing with customer service more than 2 months later…read more Let me preface this with the fact that I book reservations with Premier Inn multiple times a year for different clients and family members. I book online the same way every time and have never had issues like I experienced at this location. I have encouraged all future clients to book elsewhere and will not book any Premier Inn locations again. I made the reservation for 2 clients who were visiting from America. Everything was paid in full and they had the email to prove it. On arrival they were told they owed an additional fee over £200. For that price difference they could have stayed at a 5 start resort in Knightsbridge. They paid the difference as they arrived late at night and were jet-lagged. I arrived in the morning and went to their room so they could show me what they had been given. It was disgusting. There was thick dust everywhere, badly painted walls, mold by the windows and we even found old peanuts under the bed! Absolutely disgusting and thankfully did not trigger one of their peanut allergies. I went to the front desk to discuss the issue and they were offered another room. Needless to say the second room wasn't much better. They had multiple key issues (and no they didn't keep their keys next to their phones), there was no phone in the room so they had to go down any time they had an issue. There was a broken fan in both bathrooms. The toilet seat was broken and coming off. There were also homeless people on the streets below one side of the hotel and they both said you could hear yelling late at night. Not ideal for a week long stay! I came back at the end of their trip to go through the additional charge with the front desk who themselves could not explain it properly. I finally got a manager and asked why my British father (who I booked into the same hotel) didn't received an additional fee but the others did. She didn't have an answer and just said "it's the price" even with me showing her the booking screenshot and confirmation email. After 2 months of dealing with their customer service team, they finally said "we can't discuss any further with you as it's not your name on the booking". So I forwarded all the information to my client and she is still awaiting an answer. At this point I have sent all communication evidence to her so she can dispute the extra charge with her bank. I made 2 reservations at Premier Inn in the same way and my white British friend didn't get charged any additional fees, but my black American clients did. I always aim to give people the benefit of the doubt but this can only be taken one way. Avoid at all costs, especially if you're a foreigner.

This is a great place to stay if you're looking for a central London hotel, but not looking to pay…read morecentral London prices. Yes, it's a Premier Inn so you're not getting opulent luxury, but it's a great place to get your head down for a night. I stay here when I'm out for work functions or late weeknights rather than return to Southend just to traipse back into London for work the next day. It's south of the river, along Tower Bridge Road and apart from the Costcutter across the road from the hotel, there's not a lot of life in the immediate surrounding area. However, you're only a 15 minute walk from the heart of the City. Because it's such good value it gets booked up so best to check availability early if you want to get a clean, basic room for less than £100 a night.

This hotel stay was very pleasant and the CitizenM Bankside provided everything we needed!…read more The hotel rooms are efficient and everything was in order. The highlight was the super comfortable bed and comforter, and the amazing down pillows. I have never enjoyed sleeping so much. The hotel's bar provided a really great breakfast at just twenty pounds. I went back day after day for the delicious button mushrooms and lovely herded scrambled eggs. Dinner was very nice as well. The tomato red pepper soup was very thoughtfully prepared and presented by Christopher and Gia. Overall, I would happily stay at this CitizenM hotel any time! Value for your money made this experience worth every penny!

Another nice stay at a CitizenM property. Between locations…read morein Rotterdam, Glasgow, Amsterdam and London, I must have spent 100+ nights in this chain over the last 10 years, it's always a consistent product. Beds are always comfy, public lounges are spacious and attractive, staff are friendly and helpful (except the Shoredich location that has unfriendly staff and overcrowded lounges), breakfast and bar service is topnotch. Highly recommended for budget friendly short stays !!

Stayed for several nights while attending some meetings at the Shard. Can't beat the location…read more Less than one minute walks to the Shard, underground, Burroughs Market and several really good restaurants and bars. Friendly staff, small, but clean and comfortable rooms. Nice international breakfast (although coffee wasn't that good). Wish they had a fitness room and self laundry. I would still return.

We stayed 2 nights at the London Bridge Hotel and ended up quite satisfied of our stay…read more The location is great, in the centre of London, next to the tube and Borough Market. Staff is friendly and very understanding : we had unintentionally booked a standard twin room - instead of a double room - and for our second night, we ended up with a double room + a complimentary upgrade. Rooms are a bit small but comfortable, well furbished, and overall quiet - maybe a few sounds from the streets during the day, but nothing to worry about. Prices are way under average in London : we paid around 100 pounds per night, so this is very good value for money. I would definitely recommend this hotel for a few nights stay in London !

We stayed here for two nights and found the hotel and staff to be lovely…read more This hotel about a 10 minute walk to London Bridge, perfect for morning runs, sight seeing and getting to central London quite quickly. For a hotel in Zone 1 its pretty handy. A modern looking hotel with quirky design, which I found fun and interesting, the shower was absolutely heavenly, I had to force myself out every morning. Super comfy bed and fantastic pillows. This place has Free Wi-Fi, but i had a lot of issues trying to connect to it on the first night, after about 10 minutes trying to connect i gave up and used my 4G instead. On the second night it worked but it was pretty slow. The staff were all cheery and kind, the restaurant staff in particular were very lovely, happy to help and get you anything you might want or need, We had a continental breakfast included which was regularly topped up for us. Free coffee for all guests from 11am to 5pm. I was lucky to have a view of the Shard & London Eye which was a nice treat as being from Birmingham its not everyday you see a skyline like that, I'm not sure if all rooms are so lucky, but this was great view! Bermondsey is an interesting area I hadn't seen before, but the walking proximity to Borough Market and London Bridge/ the South Bank is reasonable, and you have a fantastic coffee shop just metres over the road, as well as a cinema, Sainsbury's local and a number of restaurants. The hotel is a dry hotel, meaning no alcohol is served, but this shouldn't be a problem for you as the Sainsbury's sells everything just over the road, and the staff will happily direct you should you require somewhere to find a drink or if you need glasses etc. Simply lovely, and would highly recommend

We had breakfast here today and it was quite memorable. Excellent food and great staff! The turkey…read morebacon was so yummy! Definitely a great place to go to for brunch.

Overall I would recommend this hotel. We stayed here for a couple days in September and had a…read morestandard room. The location is great. You have easy access to The Shard, Borough Market, and London Bridge tube station for easy access to the city. Our room was clean, comfortable, and the bed was great. I will say that I do wish the standard room was a little bigger. However for London standards it was a good size. Plus for the price, location, friendly staff, and cleanliness I think it was great. Since we were only there to sleep and only a couple days the room size was not a big deal but I think if you were staying a week I would upgrade.

This is a really nice hotel Location is excellent if you…read morewant to be near everything-literally stones throw away from London Bridge Station and the Shard Walking distance to Borough market and plenty of other establishments for food It's very clean sleek and modern All the staff we encountered were great, rooms are small-very British like The bed was extremely comfortable! Room service for breakfast was just okay Good value for money here

Booked four months in advance and they canceled three weeks out. Said the hotel was requisitioned…read more Not able to find any other reservations using my points so close to trip. Contactes IHG they could care less. Booked a room at holiday inn Camden am paying $1,200 for three nights and can't get a bottle of water. Best advice forget holiday inn and go somewhere else not London. Expensive rip off and zero customer service.

For the price I paid, this hotel was great. Room decor, furnishing, amenities, and cleanliness were…read moreabout on-par with a Holiday Inn Express. All the staff with whom I interacted, from desk clerks to housekeepers, were extremely friendly and accommodating. Two persons will physically be unable to stay in a single room with any degree of comfort. A seriously obese person may also be uncomfortable in these rooms. One point kept this from being a five-star rating: - There are no "Do Not Disturb" signs available in the rooms. If you decide to sleep late one morning to recover from jet lag and, therefore, wish to forgo housekeeping, the housekeeper will learn of your decision by opening the door and seeing you in bed.

I stayed at premier Inn during my stay in London. It is walking distance to Big Ben, the red phone…read morebooths, and Waterloo station. The room was not big but it was comfortable. Everyone that assisted us was nice. There is someone in the lobby for 24 hours. Happy hour everyday from 5-7pm.

I stayed at this Premier Inn about 8 years ago and that visit was pretty pleasant, so I decided to…read morego back and book it again. For my first visit to London, it was great to be so close to Waterloo Station. I booked the Premier Inn again for a trip with a friend in my most recent visit to London. And nostalgia for my initial London visit could not save this experience we had at The Premier Inn Waterloo. Aside from the great transportation option of being so close to Waterloo Station, it's also right in eyesight and walking distance to the London eye (5 mins), Westminster Bridge/Big Ben (10 mins), and County Hall (right across the street). The Premier Inn hotel is built right into a historical landmark, The "General Lying In" (maternity) Hospital. First off, the lobby is not in the best shape, with many broken check-in machines and furniture that has seen much better days. As a plus, though, there is a Starbucks in the County Hall plaza right across the street, which we visited often, on our most recent visit. The room was ok, but it seems way more cramped than on my first stay all those years ago. Our room did have a nice view out to County Hall with a semi-view of the Eye behind it, so that was nice - and the large window did let a lot of natural light in. The bathroom was ok sized but right next to one of the beds (if you do the two bedroom configuration), so you better be very close friends or spouses to stay in that type of room, because you'll be going to the bathroom right next to them with a thin little door between you. We also saw a tiny bug in the bathroom too, so that was not the best. Another issue we had was that we stayed for an entire week and were told by the front desk that they do not change any sheets or clean your room if you weren't staying there 10 days or more. My friend even had a womanly spotting issue with her sheets and they still would not change or clean them! I've never heard of anything like that and it made the entire visit very uncomfortable. The old phrase "location, location, location" does not save this one, because the location IS great but I don't think that alone was worth all the issues we ran into here.