VERY DISAPOINTED: Approximately 5 months ago we brought our new vehicle that we purchased to have some ppf film put on our Cadillac Escalade. We were very happy with his work, so I brought back our Lexus LS 460L to have him tint our windows. I originally was only to tint the back side window as our film was peeling off but the owner encouraged us to do the whole vehicle so the tint matched. He assured me it would be no problem doing it. I received a call to come pick up our vehicle as he could not get the original tint film off the rear back window and that it was ripped in different areas because they tried to remove it but couldn't. I explained to him that I was very disappointed as this should be something he should take care of or have another place do it as I did not want to pick up my car with my original tint damaged. The owner was insistent that I come pick it up and get it done somewhere else. Being a non confrontational person, I decided it was not worth the stress to go back and forth with the owner. When I arrived at Kings Classic Detailing to pick up my car I noticed instead of just the rear side window that was originally had the tint film peeling off of it, now I had my rear windows with the original factory tint film ripped up in multiple places and my tint defroster lines damaged as I could visibly see. I told the owner about my frustration and the damaged he caused and let him know I was going to take it to court if he did not want to fix it. I immediately took it to MR Tint who I found on google. When I got there he told us it would be no problem removing the rest of the tint and re tinting it for us. The price was comparable to Kings Classic Detailing and he tinted our whole vehicle which turned out to be an amazing job. I showed the owner of MR Tint the damage to the tint lines that Kings Classic Damaged when they tried to remove our tint. He agreed that it looked damaged but the best way to tell for sure is to use it to see by using it. He also informed us that with the factory tint you have to apply a solution and give it time before you start removing it. It is unfortunate that Kings did not know this and as now October 25th the first time using my rear defrost it is now not working on the whole bottom half because of the damage they did to the defrost grid. I was not going to leave a review about this company or take it to small claims court, but I felt it was important for people to know what happed to us. I realize people make mistakes as I have done and still do, but I feel on how it is handled that defines us as a person and a business. Even after everything that happened, If the owner would have called me back to apologize on how things were handled and to fix the damage, I would not be leaving this review. Hopefully this does not happen to other people that take their vehicle to King's Classic Detailing and if it does hopefully the owner will take responsibility for the damage instead of having a customer pick up their vehicle damaged like what happed to us. read more
