Had my most recent experience been my only experience at this Harvey's I would have given it 2…read morestars, but I've had better experiences in the past, and I like the brand in general, so I'm giving it 3 stars.
So my most recent visit was during the COVID-19 Pandemic. All Harvey's (and Swiss Chalet) restaurants were offering 50% off for healthcare workers and first responders from March 20-27, 2020, and it was an offer I couldn't pass up, lol. I went on March 24. Now because of all the measures put in place to try to contain the virus (i.e physical/social distancing), I couldn't really read the menu, nor could I see what was actually being punched into the cash register. I just trusted that everything would be correct. It was not.
I wanted the chicken tenders, as I've never had them at Harvey's before. I thought they came in 3s or 5s (because that's how it is at Swiss Chalet, same parent company), so I said "5 chicken tenders, not the combo, just the tenders." The lady punched it in. Now I later discover that an order of chicken tenders is 4 pieces for $5.99. I feel that the lady should have informed me that a standard order was 4 pieces, I feel that that would have been good customer service. Instead she punched in the standard order for $5.99 and then charged me an extra $1.70 for the additional piece. I would have just gotten 4 pieces had I known. Ok, whatever. But if you're going to charge me for the extra piece, you should give me the extra piece! When I opened up the box at home, there were only 4 pieces, even though I paid for 5 pieces!
I also ordered 2 apple pies, which I later learned were $1.99 for both.
So I displayed my work ID badge for the 50% discount and she acknowledged it and went on to charge me $6.59. Since I didn't know the prices of anything, I just paid it. She took the receipt and put it on the paper bag for the guy to process my order. The guy put my stuff into the bag and then the receipt into the bag and put my order on the counter. I grabbed the bag and hightailed it out of there before other people could enter the store.
When I got home, I looked at the receipt and saw that the math was wonky. So it was $5.99 for 4 chicken tenders, $1.70 for an additional chicken tender, and $1.99 for 2 apple pies. Then there's the 50% off promotion (which is supposed to apply to your entire order) which is listed as -$3.85. Now 50% off my entire order should be -$4.84. Listen, it's not a big difference, and I am very grateful for even getting a discount, but I feel if you are going to do something, you should do it right. And also not forget to give me something that I ordered and paid for!
As for the actual food that day, it was ok. The tenders were more batter/breading than actual chicken, and the pies were more crust than filling :( At least the chicken was real chicken breast and not reformed ground chicken with mystery ingredients.
Full disclosure: I stuck everything in the oven when I got home, just in case, as I can't afford to get sick. Although this behaviour could potentially dry out the food, it would not alter the crust:filling or breading:meat ratio, so my critique still stands.
Kudos to Harvey's Head Office for their gesture to show appreciation for healthcare workers and first responders during this Pandemic. This location just dropped the ball on a few things.
This location is in the Fairlawn Plaza, across the street from Carlingwood Mall. It's next door to Swiss Chalet. Lots of free parking in the plaza.