I called to order takeout, during a non crucially busy time in the early evening. There were maybe 4 cars parked adjacent to the restaurant. The person who took my order, said it would be ready in 30 minutes, which is fair, and I had no complaints about.
It was a fairly simple order, 2 large poutines with extra cheese, and one medium poutine with no special instructions.
Half an hour passes by, and my spouse and I show up at the window. There were 2 people in front of us making a large order. When they were walking away, the cashier realized that they had made a mistake on the bill, rudely told me to hold on a minute, and yelled the other group's order number, they came back and rectified the situation. I then finally was able to speak to the cashier. I told her we were there to pick up a take out order for the name we had provided. She didn't realize at first what we were talking about, but then found the order she had written down on a post it. She made up the bill, and I paid.
Here's the part that really bugged me. She then said, after I had paid, that it would take a few minutes for it to be made. A young man came out from the kitchen area to the window yelling " We wanted to make it fresh for you we wanted to make it fresh". I don't buy it. Why would you tell people their food is going to be ready in 30 minutes, if they're going to have to wait another 15 when they get there? Why even accept take out orders? This place seems increasingly disorganized, inconsistent, and a disappointment.
Now on to the actual food.
The 2 large poutines, which were supposed to have extra cheese, had barely any cheese at all. The fries were soggy and gross. There was a thin skim of watery gravy at the top, a space totally devoid of gravy in the middle, and a watery mix of gravy, condensation and disappointment at the bottom.
I gave one star, because zero stars aren't an option. read more