These guys are great. Especially these days when it can be hard to find someone able to come out…read moreand do a good job relatively quickly. They were on time and they did their best to make sure the solution they promised is what they delivered. Even when there were some surprises, they still delivered. They had a few moments when they could have taken the opportunity to gouge me too, but they didn't. Honest company that does a quality job, and easy to communicate with. They did a tough job and finished well. Very happy with the result!

***SAVE YOUR MONEY, TIME AND ENERGY. DO NOT DO BUSINESS WITH CHOICE ONE PLUMBING. ***…read more My 79-year-old widowed grandmother hired Choice One Plumbing after winter storms in East Tennessee left her without a working toilet for over a week. She was quoted $12,000 for the repair and signed a contract she could not read. We later learned this price was nearly double what other licensed plumbers in the area estimated for the same work. When I contacted the owner, Robert Rutherford, to ask about the large price discrepancy, he stated that the employee who provided the quote was "from California" and had used California pricing. Robert ultimately agreed to void the original contract and issue a new one, but only after the cost was challenged. The project itself took weeks to complete, with multiple missed return appointments and repeated promises that were not kept. After the job was finally finished, construction debris--including lumber and a ladder--was left throughout the yard. My elderly grandmother attempted to clean it up herself until I contacted the company again. Although I was told someone would come the next morning, no one arrived until I called back later that afternoon. Robert Rutherford portrays himself as a man of his word who puts his customers first, but his conduct--and the conduct of his employees--demonstrates the complete opposite. Overall, the experience was stressful, drawn out, and required constant follow-up to get basic commitments fulfilled. I would strongly encourage others to avoid this business entirely and find someone more reliable.

Highway robbery! We had a simple outdoor hose bib that wouldn't close. We expected either a…read morerepair, or worst case, a replacement. When the guys got here, we were quoted $475 to replace it. When asked about a repair, the guy said, "...if we have the parts on the truck, it'll be $350...". Obviously, I didn't pay that as I felt it was extremely high. Sure enough, after they left with my $79 'show up and estimate' fee for 5 minutes of looking at my crawlspace and telling me, I called another plumber nearby. That plumber estimated $225. After calling the original plumbers office again and explaining the situation I just experienced, along with the estimate I got from the other place, the lady on the phone even told me it seemed high. Either this place has a technician problem of inflating their book price or they have a pricing problem overall. Unbelievable! Anyway, completely would not suggest this plumber to anyone. UPDATE: Owner Ricky called me, explaining their pricing structure and refunded my 'show up and estimate' fee. He was very polite and open about their structure.

These guys are the best of the best. Knowledgeable. Fast. Reliable. Great value. I would highly…read morerecommend them to take care of any plumbing problem you have.

Quick service, nice guy explaining everything he was going to. Not Knowing who to call, picked…read moretheir company at random, glad I did, and will call them when I need them again. Dale Hatfield

Excellent service and very fair price. Hank came out even…read morethough he was under the weather to ensure my septic was functioning correctly. I would recommend him for anyone wanting a fair and honest service!

Dana was very nice and worked quickly to accommodate my short-notice time frame to get someone out…read moreto give me an estimate.

Jacob and his team were great! Showed up on time and finished as promised. Outstanding work and…read morefair pricing!

I needed a septic pump/inspection completed prior to me purchasing my house. Troy made the process…read morequick and easy without costing me a fortune. Big T is the only septic company I will use now for my septic needs. Thanks.

We were purchasing a home and needed the septic pumped before closing. Troy worked us into his…read moreschedule so we could meet our deadline. Very professional and knowledgeable. Gave us some pointers and did not charge extra for being last minute. Will use again in future.

Great guys! Quick to respond to our request! Been using them several years. Really highly…read morerecommend them to everyone with septic! The other day's pumping went flawlessly! I have had a septic system for over 21 years. I tried others long ago.... Won't leave AAA!

Service was timely. No problem getting an appointment. Came when they said got the septic open…read morecleaned and closed in no time at all. And the price I felt was reasonable. Workers were very pleasant.

Excellent service. The company service people were on time for repairs and constantly providing…read moreupdates regarding the status of the service. i haven't seen this type of response and service in a long time from any company Great Job.

After scheduling an appointment for an estimate well in advance they called to cancel in the 11th…read morehour because they are too busy. I was prepared to hire them but will not do business with people that won't honor their commitments. It's poor on them to waste peoples time and delay their project.

Eric was great, a nice guy and professional. He had our septic tank pumped clean and installed a…read moreriser in about an hour. Very reasonable price, excellent job! We highly recommend Pro Septic Services.

Eric came out the next day and pumped the septic tank. Tooh care of the digging and lid removal…read morewithout a bunch of extra charges like the other guys. He even installed an access to the tank so it never requires digging again. All of this for about what a "Heroic" company wanted just to pump the tank. Fast, courteous and reasonable. Thanks Eric, a job well done.