On 7/19/25 at10:30 I walked down the stairs to the basement and stepped into water to my ankles.my…read morehusband turned off the water and we tried to clean off the water but it was an impossible task.i found Williams Restoration on line and called. Josh answered and I explained what happened and he said he would be there in about 1hr. He arrived in about 45 min and had a very calming demeanor which was wonderful! He said he would look downstairs and then talk to us. HE came upstairs and explained what had to be done and that he would take care of us. Then he went downstairs and worked until about 2:30. He and Daniel-arrived the next morning . Josh explained about contacting our homeowners insurance company to file a claim which we did And were told an adjustor would be out in a few days. Josh and Daniel worked non stop until7:30 pm. They removed wet carpets tiles furniture heavy sofas etc without taking a break. then they fans and heaters to help dry out the basement. Josh explained everything they were doing and how it was progressing. I cannot say enough about Williams Restoration, they were prompt,kind,understanding,efficient,excellent communicators,very professional,calm,respectful and hardworking. I highly recommend them to anyone in need. PS 3weeks later we had another sm flood due to a clog (roots) and called and we got the same wonderful service! I love Williams Restoration!!!!!!

I just wanted to send a huge Thank You and shout out to Josh from Williams Restoration in Chesaning…read more, Michigan. My mother is 85yrs old and had a lot of water damage 09-15-24-I came home from work that evening (about 8:30pm) only to find water in basement and kitchen-I thought pipes had burst. I tried to clean up myself but it was too much and very overwhelming. I looked on line and started calling 24 hour Companies available. Of course all had voice mails, one gentleman I did get a hold of told me he couldn't come out til Monday (this was a Sunday night) I was a little frantic due to mold and/or mildew concerns with standing water. I found Josh Williams Restoration on line and called and spoke with Josh and explained the urgent need, the stressful situation and the importance of getting someone out that evening and he informed me he could come out that evening in about 45 minutes as he was out of Chesaning. True to his word, he was out in about 45 minutes! He assessed the situation and reassured my mother and I , he would take care of. Josh was here til 1 or 2 am Monday morning- Thank God! He stated he would be back in morning with additional equipment needed to begin the Restoration process. Again, a man of his word! I just want to say for me just going on line trying to find someone that evening, very frustrating to say the least especially when people claim 24 hour service and/or response-Williams Restoration not only responded quickly, Josh was sympathetic to our needs and the situation at hand. He was exceptionally prompt, efficient, professional, knowledgeable, respectful, fair, understanding, reliable, informative, compassionate and continued to resolve and address the situation all the while working around my work schedule (which I truly appreciate). Josh alleviated so much concern and stress for my mother and I during this long process. He also guided me in steps I needed to take as far as filing claim with our Home Owners Insurance Company since there was extensive damage, which I called and filed a claim immediately that evening. I cannot say enough about this locally owned Company except I am so happy and fortunate, I was able to connect with Josh from Williams Restoration and would Highly recommend Williams Restoration to anyone in need. Excellent communication and people skills-truly there every step of the way to help you-the customer. He went above and beyond and again, I am so grateful I chose Williams Restoration. Thank You again, Josh and Company for alleviating so much stress and concern during this whole long process! On a additional note: Our Insurance adjuster had a gentleman call 1 week after the fact stating "I hear you need some assistance with restoration from some water damage to your home" 1week later-that is a whole different story- Deborah L. Hoffmann Saginaw, Michigan

Window and screen washing . First time using this awesome business but will not be the last ! They…read morearrived on time. Set to work and did the best job I have ever had done! They were so nice and honestly I thought they had forgotten to put back the screens! That's how clean they were. Sills were also. What hard workers!!! Thank you so much!!!

Bradly was absolutely wonderful and helped me out even with my unique situation. They were…read moreprofessional and flexible I would give them a 10!! Thanks again for all your help and great work. Marina M

What a wonderful company! Wind damage to my shutter brought them to my attention and called them…read moreimmediately. They responded quickly and was at my house within an hour. Charlie climbed up to my shutter and repaired it with new hardware to ensure an excellent repair. He even checked my other shutters to see if they were secure and not damaged. He was so thorough and informative! The repair bill was very reasonable and i will not hesitate to call them again. Their business information is locked in my phone permanently. Thank you so much!

PART 2 of Review He…read morestated that he was ready to get this job done and that it should be completed within the next 24-36 hours. On Monday, (Day 9) Charlie, sent pictures of the painted wall and stated that painting was completed. The walls were WHITE! Not the Gray that we gave him to paint the walls with. We asked if you saw that the paint was Gray, why would you paint white over the gray??/ and not call us to tell us that you needed more paint? He stated that he made an EXECUTIVE DECISION to paint everything white. (How do you make an executive decision to change the color of paint on a job without the consent of the client??? According to the tenant Charlie painted the walls white from the jump and never used the Gray paint. So he kept our paint and used his cheap paint to paint the kitchen which is why it took four coats of paint) Charlie used the wrong type of caulking on the drywall, he stated that he glued the drywall and then used nails. He didn't sand the drywall down correctly, the walls look better than they did, but you can tell that there are imperfections. His response was "The walls are painted now. If I knew that it was two colors, that would have been an extra $100. He proceeded to tell us that the majority of rentals have all white kitchens" That's not what we requested or asked him to do. Plus the paint was LABELED GRAY for Walls and WHITE for Trim. He did what he wanted to do (Executive decision) On Tuesday (Day 10) Charlie sent pictures of the floor, ceiling and walls. He was ready for the cabinets now. We took two of the 4-5 cabinets over to the rental and was going to bring the rest around 1pm on Wednesday. He stated that he preferred to have them a little earlier so that he could finish up because he had a Church event on Wednesday. We asked him if he could pick up the cabinets, because our brother would not be able to bring them until after he got off of work. He said he would pick them up around 11am (he agreed) He stated again that he normally charges 10% for travel and picking up materials. On Wednesday (Day 11) We texted Charlie and asked if he was picking up the cabinets today. He stated that he couldn't get his gate on his truck to open so that he could empty out his truck to make room for the cabinets. By this time it was 4pm, so we said we could have our brother bring the cabinets after he got off of work, which he did. Charle didn't do any work in the kitchen that day. On Thursday (Day 12) We texted Charlie and asked if he was going to be working on the kitchen today and that we had brought the remaining materials over to the rental so that he could finish the job. He asked if we had caulk as well, we stated we could bring some caulk later in the day or he could pick some up and we would reimburse him. Later, in the day Charlie texted that he had burnt through 4 tubes of caulk and spent $51 on screws and not to mention the many trips that he made to pick up materials and to the family house. I called him personally and asked him to clarify his previous text message because things can get lost in translation via text. We paid Charlie, according to the contract, we were understanding of his family commitments, trips, early departures from working on the kitchen, late arrivals to start working on the kitchen, only working 2 or 3 hours here or there in the kitchen. So, I asked him, haven't we been reimbursing you accordingly? And that he kept bringing up the 10% travel and picking up materials. He only made 3 trips to the family house, twice - to get payment & sign the contract, payment & pick up paint and the third was to get the measurements of the cabinets even though my sister sent him the diagram/ dimensions via text. I stated that we were not in breach of the contract and that I'm not understanding why he keeps bringing up the 10% travel. He said we cut that out of the contract when we countered his offer. I replied, I'm trying to get an understanding and that if you accepted the counter offer, that means that everything you had in the contract stands. You didn't specify that travel to pick up materials was not included at the signing of the contract, now you are trying to add that in. He responded that he was ready to let this project go, because working with me, my sister and brother has been challenging because we haven't been responsive (which is a lie) . I have text messages to prove it. He also stated that he doesn't argue with his clients. I was not arguing with him, I was trying to get an understanding and I feel as though, because I am a women of color he perceive me simply trying to get an understanding that I was arguing ( micro-aggression) Not to mention in one text he referred to my sister and I as "Gals" another ( micro-aggression) As I try to explain myself and line of questioning. I asked him several times if he could just finish the job and that we would reimburse him accordingly, Charlie proceeded to talk over me and ignore me as I was

They go over and beyond of a moving crew!!!! They come look over the job,go over everything with…read moreyou! They just truly amazed us.the heavy stuff was no problem.if anyone needs to move call these guys!!!

Andrew and his crew helped us move, they did a fantastic job. Very careful, on time, and very…read moreattentive to listening to what needed to be done and getting it done right. I would for sure use them again.

Never answers his phone calls . Only customers he wants to deal with…read more But i called Johns Plumbing they were right here the next day to upgreat my shower....

Rapid and excellent service. Had to go get parts and did so quickly.Was resourceful. The charge was…read morevery reasonable.

Patrick came out same day and fixed my 57 year old furnace. He had the part in his van and was done…read morein 20 minutes. He was very curtius and reasonably priced. I will only call Dan Billy to fix my stuff.

Been using him for years on time, respectable courteous, and fix your stuff when I get there. If he…read morecan't he'll tell you what you need and bring it back. Thank God he's still servicing the community.

Great people. Cost was much higher than originally quoted, but that is due to Yelp limiting 5…read morepictures on a post. Did the work that was expected/requested and to be completely honest, they are the only company that responded or returned my calls/messages. If you need a property cleaned out, this is the company to use.