I just wanted to send a huge Thank You and shout out to Josh from Williams Restoration in Chesaning , Michigan. My mother is 85yrs old and had a lot of water damage 09-15-24-I came home from work that evening (about 8:30pm) only to find water in basement and kitchen-I thought pipes had burst. I tried to clean up myself but it was too much and very overwhelming. I looked on line and started calling 24 hour Companies available. Of course all had voice mails, one gentleman I did get a hold of told me he couldn't come out til Monday (this was a Sunday night) I was a little frantic due to mold and/or mildew concerns with standing water. I found Josh Williams Restoration on line and called and spoke with Josh and explained the urgent need, the stressful situation and the importance of getting someone out that evening and he informed me he could come out that evening in about 45 minutes as he was out of Chesaning. True to his word, he was out in about 45 minutes! He assessed the situation and reassured my mother and I , he would take care of. Josh was here til 1 or 2 am Monday morning- Thank God! He stated he would be back in morning with additional equipment needed to begin the Restoration process. Again, a man of his word! I just want to say for me just going on line trying to find someone that evening, very frustrating to say the least especially when people claim 24 hour service and/or response-Williams Restoration not only responded quickly, Josh was sympathetic to our needs and the situation at hand. He was exceptionally prompt, efficient, professional, knowledgeable, respectful, fair, understanding, reliable, informative, compassionate and continued to resolve and address the situation all the while working around my work schedule (which I truly appreciate). Josh alleviated so much concern and stress for my mother and I during this long process. He also guided me in steps I needed to take as far as filing claim with our Home Owners Insurance Company since there was extensive damage, which I called and filed a claim immediately that evening. I cannot say enough about this locally owned Company except I am so happy and fortunate, I was able to connect with Josh from Williams Restoration and would Highly recommend Williams Restoration to anyone in need. Excellent communication and people skills-truly there every step of the way to help you-the customer. He went above and beyond and again, I am so grateful I chose Williams Restoration. Thank You again, Josh and Company for alleviating so much stress and concern during this whole long process! On a additional note: Our Insurance adjuster had a gentleman call 1 week after the fact stating "I hear you need some assistance with restoration from some water damage to your home" 1week later-that is a whole different story-
Deborah L. Hoffmann
Saginaw, Michigan read more