This is long and I am sorry!!! I have been here in the past and had a wonderful experience. My daughter's birthday was June 28th and we had appointments for this day at 10:15am, my mother called and made the appointments for us all. It was her 14th birthday and we were having pedicures to start our day. Four people on June 28th at 10:15am. My mom unexpectedly had to work and couldn't come with us. We arrive at 10:05am, no one in there but us and the lady said, 4 at 10am? I said, yes, we have an appointment at 10:15am, for 4, but we are missing one. She said, no it was 10am. I said, okay I am sorry, I thought it was 10:15am. She said again, for the third time. It was 10am for 4 people you have 3. I said again, I am very sorry, we thought it was 10:15am and one person couldn't come so it's just 3 people. (Remind everyone we walked in at 10:05am). We stood there feeling uncomfortable for a few minutes while no one spoke. We then are walking to the chairs to be seated and one lady was starting our water, there were three girls in there total. One of the girls disappears for a moment and comes back and says something to the other two girls in a different language. After we all sit down, the lady then looks up at me and says very snotty, it was four people at 10 am!
Now, I have been very kind through this whole 5-minute debate that we were having. I then said in a stern voice, is there a problem? Do we need to go somewhere else because I will be happy to at this point? It sounds like us being 5 minutes late has completely thrown off your day? (again, no one is in there but us)
She said, I just want you to know it was 10am for 4 people, not 10:15am. My daughter then put her hand on mine and said, please let it go. So of course, after asking the lord for his help. I sat back and let it go and stayed quiet. I then started a conversation with my daughter and her friend to try and change the mood.
The ladies never asked us how we were, never asked us what we even wanted done, they never asked us the package we wanted, nothing!!!! All three girls started on us and only spoke to one another, sometimes in English and sometimes in their language. Which of course, made us think they were talking about us. They would get up and check their cell phones constantly and do something with the phone for a few minutes then come back, one girl even made a phone call. It was completely awkward and uncomfortable. It was so silent in there, it felt weird. I looked over to my daughter and her friend and asked, how is your birthday so far baby girl? Hoping the three rude and unprofessional ladies would switch up their tune. But it didn't work, they never even acknowledge that it was her birthday, didn't speak to us one time. Unless it was for them to say, pick up your foot, put it back down or this color, uh? That was about it. Very upsetting, very awful experience for my daughter and a horrible way to treat a customer at your business. Especially on a young girl's birthday. Oh, and only one person came in when we were there and only to ask a question and leave. No one else ever came in. When we left, there was no one in there, so I have no idea why they treated us so poorly over 5 minutes. Hope it was worth it. Because I will never give another penny to that place. I still tipped each girl $5.00 apiece. My daughter asked why I would do that. I said, to show them kindness and more class than they did. I hope no one ever has the experience we did. I never take the time to write a review, this is my first. To all King Nail employees: Learn how to treat people that come in and want your services that you offer. You all have been blessed with a beautiful shop, why treat people so ugly? Shame on you ALL. read more