I started communicating with the salon in late April early May for my September wedding. When I first started the conversation, I specifically laid out what I needed. I said I needed in home services the morning of my wedding for myself and 5 other ladies. Communication was sparse, but I finally got an answer at the beginning of June saying they could do it. I booked a trial for mid July (which cost me $132) and it went great. Three weeks prior to my wedding the owner called and left a voicemail. I immediately called her back within 5 minutes and I did not get an answer. The following afternoon, she finally returned my call and said that her salon would not be able to perform the services on the day of my wedding. She claimed that she tried calling me in June to say that her studio would not be able to do an in home visit. She made no such call as I did not have a missed call from this number. I also had an employee of the salon call 4 weeks before the wedding to get pictures of the hairdos that the ladies wanted. The studio owner claimed that she would assist in finding someone to do hair and makeup for my wedding and would refund my money from the trial. We are almost a month past my wedding and I have not heard from her or received a refund since she called and canceled everything on August 18th.
Poor communication and lack of professionalism. I would not recommend Studio 7 to my worst enemy let alone anyone a friend or family member. read more
