Had starter replaced in a mini van, $420. Was my bill. I could buy the starter for $158, so seems…read morethey charged me $262 for labor. Once the car is off the ground it only takes 30 tob45 minutes to change the starter in this car. I was shocked, then I found out Lance had recently sold the shop. This would have never happened if Lance was there, he was always fair. I give these guys a year before they go out of business. Gonna move my business to Big Bear automotive

They were good guys. I had a transmission go out on me, and took it to a transmission shop to…read morediagnose it. It ended up needing to be replaced vs fixed. I ended up taking it to LP vs my regular mechanics because they were near where the vehicle was, and on the recommendation of one of the trans shops I had talked to. Fun Fact: If you're replacing vs fixing, which seems to be most of what goes on nowadays, there's no reason to use a transmission specialty shop. Their rates are always higher than regular mechanics, and most regular shops can swap them fine... They just don't like actually tearing them apart and fixing them. So save yourself some money and just use your regular guy, or a shop like LP I ended up finding my own used transmission because getting a remanufactured one just didn't make sense money wise with the mileage on my rig. They were patient while I secured that and weren't trying to rush me. The guys there were cool and easy to deal with. They did the swap just fine and got my vehicle going again! They also took care of some other odds and ends I already knew about, and found out one issue I thought was one thing was actually 2 worn parts contributing to the same issue. Shop rates are reasonable compared to other places, and they did good work. I don't live near them, but would definitely take a rig back there if I ever needed to.

Tyrell and his son did a fabulous job on my Telluride. They installed a super nice exhaust system…read more Love the new sound of that exhaust system. His pricing was perfect.

From the owner: Honesty is #1. Are you tired of dealership prices gouging you ? Well here at Good Shepherds we are…read morea fair price for everyone. We do not do any repairs until you give the ok. We are family owned and operated shop . With more than 20 years experience. We can get you back on the road.

So, it's important to note that this review is post Mark. For those of you who may not know, Mark's…read moreautomotive was sold to Lake City auto a few months back. I have been a customer of Mark's automotive for over 20 years. He has handled all of my cars... BMW, Mercedes, and Volkswagen. Mark was always a superior resource that I could trust. My experience with the new owner has been less than ideal. Today we went in to get a new battery for my wife's Touareg. The bill came to $767. $200 of the bill had nothing to do with the battery replacement. There is a $50 fee that was not authorized for a comprehensive evaluation...... Which I might add we had done when we had the brakes done on this car a couple of months back so... Just a revenue event for them. The second fee was $160 to confirm what I told them... Battery is dead. Literally, analysis of the battery being dead which I already told them. So far I do not have a problem with the work being done, but the egregious excess fees are a non-starter. I will absolutely be looking for someone else to take care of my automobiles from here on out. All any business really has is trust and when that is gone nothing is left. Very sad for me as I had a great 20 year run with Mark. RIP Marks automotive.

Mark was tremendously helpful when my car had a sudden problem during a road trip a few days ago…read more Even though we brought the car in on extremely short notice toward the end of the day, he was able to diagnose the problem in detail within the hour! He was also very informative about what the issue was and what part would need to be replaced and why. Furthermore, he very helpfully told us that we could probably get the dealer to replace the part for free as part of a recall (and even dug up the recall information for us). Very fast, very informative, and honest. One of the most helpful mechanics I've worked with.

We had a great experience here. My husband who was a mechanic in the service was just at his end…read moretrying to figure out what was going on with the his truck. After many fixes I ended up calling the place my insurance used to fix my car and they recommended Silverlake. It's where they take all their mechanical issues and that's was the best recommendation. They did the diagnostic, kept us informed, let us know the price and any changes allowing the way and after some deep searching figured out the problem. It's been a few months and the truck is doing great. My husband was really happy with the service and we recommend them to everyone now. Great service, friendly people and fair prices

Recently we took our car into Silverlake PF to have our AC repaired. The service person offered to…read morerun diagnostics on the AC to find the problem. My husband said, "Yes, do that because I don't know why it isn't working or what needs to be done". Silverlake added the diagnostics charge onto our bill to service the unit approx 275.00. They called us to pick it up but said nothing more. They didn't say this may not work and obviously it didn't because in approx 1 week the AC stopped working, again. Now they want us to pay AGAIN for the 1st service, PLUS 850.00 approx for a hose to be replaced, which, if they would have given us this option, that it may cost a thousand dollars, we would have said "NO". If they would have called us after the diagnostics to tell us this information, we would not have had any work done at all. It seems the intension is to do a quick fix, then you are expected to bring it back in for a more expensive service. This is a 20 year old car and we are in N Idaho, AC is not a must it's a nice luxury. We weren't willing to put 1000.00 into the old AC but we were not given the facts or the options available. One kid that works there was suppose to talk to his store manager about the AC problem. My husband waited THREE days for the manager to call him or for the service rep to call him back, no one did. Hubby finally called late afternoon on the 3rd day. 'Opps, I forgot, my bad. I didn't tell anyone'. So 3 days waiting on a guy who forgot to talk to do his job. That instills confidence. Service rep said, "We've been so busy!" Isn't 'Service Rep' your JOB? Whatever dude. What a lame excuse. The 'service managers' were not helpful in solving this screwup. They really don't care or is it coming from the top down? Manager doesn't care? In our case it is true. No refund, no apology, no discount for the larger job, lack of communication about the service or customer service aspects of this encounter. It won't happen again. 3 + years of using this small, local business is over and we will be servicing our cars at Honda and Lexus from now on. We will not have the AC repaired. We do however want our money back 275.00 minus the diagnostics fee. The manager is either not in the office or in a meeting. Maybe he will see this? Have the customer service reps told him about the problem yet? IDK This garage does not have enough experience with Lexus at all. When my husband took his Lexus in for repair they quoted him 300.00. Once they took it apart they realized they didn't know what they were doing and there was a learning curve for them to figure it out. We paid for their learning curve to the tune of 3,000.00 instead of 300.00. My husband was hesitant to trust Silverlake again after the Lexus debacle but decided to use them for the AC because it is closer to us. NO more. We will drive to Honda in CDA or Spokane & to Spokane for the Lexus. The garage dismissed us and the manager is elusive and will do NOTHING to make this right. I, however, have gone against a nationwide builder in 2018 for keeping our earnest money, due to finding construction defects in a new house we were going to buy (10k). I picketed their offices in Kirkland WA, they paid the money they owed us, only if I stopped picketing. I picketed against a local builder in WA State in 2007. One of their conditions to settle on the construction defects of our new house, was that I stopped picketing their offices in Redmond and Auburn and to remove all the honest reviews I'd left on multiple sites about what they did to ruin our house during construction. I picket rain, snow or sun. I'm like a mailman in that way lol. So, If you see me picketing the Silverlake Automotive shop, honk and wave to entertain me. My son in law in the IT industry decided to strong arm a business that had wronged him. He bought a domain name, which included the business name SUCKS, posted it so it came up with all the other hits for that business. He told his story on the new website. The manager of the business contacted him and paid him the money they owed him. I thought this was very creative. Poor communication, non communication, lack of knowledge on Lexus, absent manager, no resolution. I guess we have been dismissed as valued clients after 3 years of paying them to do our mechanical services. My advice, go to the dealership of the car you own. THEY know how to service YOUR car. That's what I've always done. I'm not sure why my husband decided to bother with Silverlake. I think it was the whole "SHOP LOCAL" thing which I total align with, but now am a lot more skeptical. Honda for me. for him. Not Silverlake. Look for more reviews on this business on other sites, coming soon!

I havent even gone in yet but trust this man completely since my son-in-law who owns a towing…read morecompany (OMW) uses him. Called him on phone and a really courteous man.

Amazing service, such an ethical person to look at my alternator and diagnose a loose cable and…read morebolt rather than replace it. I am so happy with how you treated my Pilot. Not everyone treats women as well as you have, I feel in the past many mechanics take advantage of us. You have taken care of me and my parents, aunt, and grandparents for years. I am not sure I would listen to a lady that only posts negative reviews on everything and her ex-husband.

Mitch is honest & his hourly charge is fair. He knows his stuffread more

We were very impressed how fast Integrity Auto repaired our truck clutch! They were easy to work…read morewith, and accurate about when we could expect to pick up our truck. They kept their word!

Wonderful shop! They have always taken care of us. We have been going there for about 14 years now…read more For a few bigger things and then just oil changes. They always treat us well and VERY HONEST!!

Good for oil change and overall checkup. I have been here one time and seeking repairs for a slow…read moretire leak