My husband and I had a consultation at Kindbody in October 2023.
The scheduling process was easy and everyone we spoke to on the phone was very nice. However, our actual appointment was very concerning. Dr. Parikh was running about 30-40 minutes late, which is understandable in a medical setting. However, we learned it was due to anesthesia being over an hour late for an egg retrieval that morning, which was the first red flag.
We started by discussing my recent PCOS diagnosis and the doctor suggested we start a medication. There was no mention of doing IUI. We wrapped up with her recommendation, and then she said she had to step out to finish the egg retrieval that was running late but would be back in to address any questions we had. When she returned, she then recommended that we also try IUI with the medication, making us feel like she looked up treatment options while she was out of the room.
After our consultation, both my spouse and I gave blood to have genetic carrier testing performed. We later learned that we were supposed to be given a card to create a log in for the blood test service. Neither of us received this card.
After about a week, I received my results but my spouse was still waiting on his. After a few more days of waiting, my spouse messaged the office on the Kindbody portal and called 3 times, with no response. Finally, after 2 days of waiting, he was messaged back and informed they had lost his blood sample. When an incredibly important part of your job is keeping track of bodily fluids, this is a huge red flag! My spouse messaged back asking for confirmation that we would not be charged for this test, with no response being given. I canceled our next appointment and no one from Kindbody has reached out to us since.
Kindbody is the only fertility clinic in Houston that our health plan covers. Rather than move forward with Kindbody, we are considering either paying out of pocket at another clinic, or not pursuing fertility treatments at all - that is how disappointed we are in their service.
If you have any other option for a fertility clinic, I highly recommend you avoid Kindbody. read more