Trying to submit an updated review. They did refund me the rental fee for the second month (2 weeks) after I talked to Rick but still charged me for the month after my daughter turned it in to the school (per the agreement with the school) and no one bothered to pick it up. So it's not quite as bad as my original review but I still wouldn't recommend them and won't be going back. read more

I had to take one of my band kids trombone in because it got bent yesterday during a show... and the person in the back (I wish I got her name) fixed it in 2 mins... such an amazing job.. thank you for fixing that so quickly.. read more

Today I took in my grandson's flute for repair and was impressed by the fast and friendly service I received. Dan and Jon were very helpful in assessing what needed to be done--at a very reasonable price, I should add. They also had the music book I needed for my grandson's band class, so I didn't have to go on a hunt for that. The store had every instrument imaginable on display as well as tons of music books. We are lucky to have such a nice music store in Springfield. Fulfill your dream to learn to play a musical instrument--go to Kincaid's and check it out! read more

I can't say enough about the knowledge and professionalism of Kincaid's Is Music. Not having any musical experience myself made finding a quality instrument for my daughter difficult. I brought a used clarinet in for cleaning and repair and was so impressed by the customer service I received. Dan was able to identify problems with several parts and expertly repair and improve them. The work only took a few days and I was so impressed with the quality and care taken. He even took the time to discuss how to care for and maintain the instrument at home. My daughter was so thrilled! Thank you so much! read more

Kincaid's Is Music - Christmas morning! - Musical Instruments & Teachers Near Me - Springfield, Ohio

Do not rent from for school band. Once they have your card, they clearly do not care about anything. We never even got the instrument we were supposed to get, so my kid has been playing xylophone instead of drums all year -- he quit band. We were double billed. They failed to pick up our instrument at the end of year pick up and have been billing us ever since. I'm not even certain there *was* and instrument, as it stayed in the band room. Did we rent one? Or just pay for one? The "customer service" rep on the phone had clearly what was a canned speech for just these issues as he talked over me, staying on script. No remorse, no sympathy, just snarky, rude attitude with zero compassion or service. So yeah, when they show up at school to rent to you, very nice, sounds great. Not so much on the back end. If you can rent from somewhere else, I recommend doing so. read more

Brought my flute to Kincaid's for a clean and service. Dan, the head technician, took it apart, cleaned it, polished it, fixed my sticky keys, and replaced a few pads speedy quick and for a very reasonable price. All the staff was friendly and helpful. Highly recommend! read more

Dan Stevens fixed my beat up French Horn in less than 1 business day! Kincaid's turnaround time and customer service is just incredible!

Customer service was amazing and the owner is amazing. Went for a repair and have to say the repair man is the best I've seen I've lived in a few states and taken many saxophones to repair shops and the repair man at Kincaids had more experience than anyone I've been to. Quality of work is through the roof. Owner even came up to me and I had a great conversation with him. Didn't try to sell me anything but after asking how I was doing and if he could help he was more than friendly. Really seems like this is a place that actually cares about music and people more than money read more

"We've rented instruments for both our sons and because of that, we have 2 kids who love music. The best feature of the rental program is the affordable monthly payments and the auto-pay option. Including the maintenance of the instruments in the rental program is a real plus, giving us peace of mind. We'd recommend it because it's an affordable opportunity for kids to learn to play an instrument - a skill they can enjoy for the rest of their lives - and were completely confident in the expertise of everyone at Kincaid's." read more