Very kind, helpful, and honest service. I also enjoyed seeing the shop filled with mechanical…read moreclocks and watches in various stages of repair. Clearly someone who is dedicated to his trade and takes pride in honoring the craft of clock and watchmaking.

Wow! Small shop with a lot of charm, or should I say Chime? They offer honest options on fix-it's…read morebrought in and if it's outside their realm of craft, they'll offer you recommendations to others in the business. Cuckoo clocks are one of the pieces that will be referred to another time keeper. Watches are able to get re-energized with a new battery and wall clocks can get a new chime and on time! Other timekeepers pieces in the shop are looking for a new home.

I broke the chain on my Tiffany's necklace. Tiffany's wanted a couple weeks to do it, but Smith &…read moreSon said they could fix it in just a couple days, for $25 cheaper. It looks fantastic. You would never know it broke! I'd absolutely recommend them for jewelry chain repair!

We needed a watch battery and stopped in. Service was phenomenal and personal. The jeweler…read morecharged us $5 and gained new clients- we will go back for jewelry and the personal service that was given

Had two watches repaired recently quality work and reasonable prices. I highly recommendread more

DO NOT get your jewelry repaired here! I've had multiple necklaces and bracelets repaired here…read moremultiple times and every piece of jewelry I get repaired here breaks in the same exact place it was "repaired"within a few months. These people are scam artists, if you actually want your jewelry repaired DO NOT bring it to smith and sons!

I am not a big yelper, but these guys deserve a rave review…read more I discovered Armeny by accident about one year ago when I was walking through West Hartford center browsing jewelry stores for fun. I met Hasmik who enthusiastically told me about her brother, Armen, and how he creates jewelry by giving customers a computerized image of their piece to review before he physically designs it. I wasn't looking for anything in particular at that time so I moved on, not expecting to return. Well, I am so glad that I stumbled in there! A few months later my fiancé proposed and gave me a very beautiful and unique engagement ring. The ring has a low setting and a twisted double shank, which made it very difficult to find a wedding band that looked good next to it. I was having a lot of trouble deciding the style of band I wanted with the ring, and when I say trouble, I mean I was paralyzed with indecision. I remembered that Armeny makes custom jewelry and thought they might help me figure out what looked best. I also was excited by the idea of seeing the wedding band on a computer screen before it was actually made (that way I wouldn't have to worry about my imagination matching reality). I went in to Armeny and had my first consult with Armen. We came up with 3 different possible styles for my wedding band. I was still having trouble making up my mind and went in for multiple consults. Armen didn't seem to mind my frequent visits, he was incredibly helpful and gave me feedback through the whole thing. One of the options (which I didn't do) would have involved making a double-sided band that sat flush to the curves of my engagement ring, with the diamonds slightly tilting outward so that it looked the most sparkly. Armen would have taken a mold of my engagement ring so that he could make a computerized image of my engagement ring to be 100% accurate in making the matching band. I ended up having him replicate a ring that my great grandmother wore, using her diamonds. (My engagement ring and wedding band do not match at all, but it looks like it is on purpose, and I actually like it that way). He still took the measurements of my engagement ring and then very carefully examined all of her diamonds and told me which ones were likely the originals, and which ones were poorer quality replacements. He made my new ring using all of her original diamonds and found 2 additional diamonds of the same quality to complete the near-eternity style band. Long story short, I love love love the wedding band he made! Throughout the entire experience Armen was VERY attentive to detail. During our consults he was very contemplative and thoughtful and it was clear to me that he wanted to make my ring as beautiful as possible. He is a true artist.

Excellent work with both jewelry design and repair. Armand is a pleasure to work with.read more

"Girl you had me dangling, like a yo-yo on a string, But…read morewith you at the controls I could accomplish anything" (The Kinks) One of the side effects of seeing your body weight yo-yo is that your rings don't fit you like they used to. My Class of 1975 college ring fit me very well in 1975. But as time went by and my weight went up, it became very tight and uncomfortable, so I went to a jeweler and had it enlarged. Well, fast forward to today where my considerable amount of weight loss came with a side effect. Now my ring was so loose if I shook my hand, it would zoom off my finger as though it was connected to a sling shot. On more than one occasion, when I was scraping a dinner plate into the trash, the ring went flying into the pail along with the left-over peas and carrots. Which explains why I popped into Riches Jewelers to see if they could remedy the situation. The owner Rich looked at the ring, saw how the 50-year-old band had been stretched out and was thinning from that original repair and aging, and said he wasn't sure it could be salvaged. He measured my ring finger to get an accurate size and told me he needed to do some investigation before he could give me a repair budget. A week later he called me with a number that seemed fair, so I gave him a go ahead. Well, I picked it up today and I have to tell ya, that guy Rich is a miracle worker. Yes, it fits now. Basically, he rebuilt the back of the band, rounded the old squished oval shape, and even etched in the design lines to match the original. He cleaned and polished it, removed all the dirt and gunk from the crevices, and it looks gorgeous. His price was $125 plus tax. I love my college ring! It looks so nice that years ago I once had a student ask me if it was a Super Bowl ring! Anyway, thank you Rich, he is as honest and pleasant as anyone I've dealt with in a long, long time.

Stopped in for the first time today to have a battery changed in my wife's watch. The owner did it…read morequickly and for a great price:) My wife much appreciated the gesture. We will be back next time we are shopping for new jewelry.

Very disappointed and saddened in this business. My wife…read morebought me a high end chronograph as a wedding gift, for several thousand dollars. An Ollech and Wajs diving watch. After a few months I noticed that despite my regular windings, it would run slow. Then I took it into a shallow pool. And remember the face of the watch said "waterproof". The watch stopped working. The face was damaged by droplets of water that leaked in. I reached out to Rick, the owner of this establishment, about fixing this issue. I was told that a simple maintenance and cleaning would get it back to normal. But he ironically said he did not have the time. So not only was the watch faulty from the start, Rick did not take any responsibility for it. What saddens me the most is that the watch used to be a beautiful symbol of my marriage, and at one time I considered it to be the nicest gift I had ever been given. But after my interaction with Rick, it's just a sore reminder that you just can't put your trust in small businesses anymore. Where is the integrity? It's no wonder people end up just going to Amazon now. Further evidence that American businesses are self destructing due to a lack of honor and laziness.

I wanted to just be very transparent here because to be honest I am tired of this placed coming up…read moreas a Watch store for Repair or Service work. They DO NOT perform any Watch Service or Repair work Period! ONLY if you buy a watch directly from the owner will you get any type of Watch Service Work!

They corrected issues in the repair. And, the correction was excellent. My ring is beautiful nowread more

I had a wonderful experience. They did a great job, quick efficient and reasonably priced.read more

It's been almost 2 months since I dropped my little clock off for repair. The gentleman behind the…read morecounter bruskly informed me that he would try to find the part I would need to fix it (an eight year old Pottery Barn bedside clock) but couldn't guarantee anything. I had to pay $20 for him to try to find the part the battery goes in. Well, okay. Said he would call me when he had an answer. I've called twice since then. Had my ticket number and everything, but both times folks said they would call me back. Still waiting for a call...from SOMEONE. Bye bye, 20 bucks, methinks.

STAY AWAY!!! Oct. 18,2011 I gave a $10 deposit to have a 1970's electric clock made into a battery…read morerun clock. Four months later,January 20, 2012 I still hear Theresa say "the parts are coming in today" When I told her no, I want my clock back, you have been telling me for 4 months the parts are coming in. She responded ok you can pick it up as it is, it is all apart in pieces. The image of my trying to put the clock back together was frightening. I told her no, I want it back in the condition I gave it to you. She said you can pick it up this afternoon. Well I got my clock back IN PIECES plus monetary compensation for the mess. Satisfied that I received some compensation, but not satisfied that I was deceived over 4months and that the clock which had been in my family for over 40 years is now a bag of parts. Do not recommend this place at all!

This place is the best. Errol and his associates could not be more friendly and accommodating. They…read moreare kind people and great business owners. They were specific about what I was looking for did the analysis of the repair and we're able to do it right on the site while I waited. And on top of that - very nice people. I would recommend recommend anybody to this business if you were looking for jewelry repair. Thank you Errol for your great customer service and workmanship.

From the owner: Kelly's Place is a jewelry repair workshop that also offers Notary services. We are certified to…read morehandle real estate documents, immigration documents, and loan documents. Stop by Kelly's Place for a free cup of coffee and excellent service from multiple businesses. Call 860-206-0913 to make an appointment.