I recently stayed at the Kimpton Alton Hotel while celebrating my birthday in the city. It use to be a Holiday Inn, but it was flipped in 2021, and for the better! Kimpton Alton is classified as on a 4-star hotel, but I give them 5 stars for going above and beyond. My partner booked through AMEX, and we checked in on a weekday evening. There was no room upgrade available; however, hotel staff knew that we were in town for a special occasion. Yveey at the front desk was a pleasure to work with, and she made my birthday stay one to remember! I was so delighted by the complimentary treats the team brought up to our room. We arrived just in time for social hour too, which includes complimentary beer/wine/cider from 5-6pm everyday! Kimpton Alton is located steps away from Fisherman's Wharf, and we walked and took streetcars to get around the city. The hotel offers valet service, and we had no issues with overnight parking, but it's on a first-come-first serve basis so weekends are not guaranteed. This hotel offers a comfortable stay with many cool amenities, and I'd highly recommend staying with Kimpton Alton! read more

Kimpton Alton Hotel - Thank you, Kimpton, for the birthday treats! - Hotels Near Me - San Francisco, California

I recently had the pleasure of staying at the Kimpton Alton Hotel, and it was an absolutely delightful experience from start to finish. The hotel boasts a stunning, modern design that perfectly complements its vibrant location. The rooms are not only stylish but also incredibly comfortable, providing a true home away from home. What truly made my stay memorable was the wonderful service I received from the staff, particularly Esmeralda. From the moment I arrived, she greeted me with a warm smile and an infectious enthusiasm that immediately made me feel welcome. Esmeralda went above and beyond to ensure my stay was perfect, offering personalized recommendations for local attractions and dining. Her genuine kindness and attentiveness made all the difference, transforming a good stay into an exceptional one. The hotel's amenities, such as fitness center, was fantastic, and the location made exploring the area a breeze. I can't recommend the Kimpton Alton Hotel enough, and if you're lucky enough to be assisted by Esmeralda, you're in for an extra treat! Her dedication to providing an outstanding guest experience is truly commendable. I can't wait to return! read more

Kimpton Alton Hotel - Entrance - Hotels Near Me - San Francisco, California

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Clean rooms. Nice on-site restaurant. Complimentary happy hour. Great location near Fisherman's Wharf. Walking distance to restaurants and Ghirardelli Square. Efficient valet parking (only,) But, you'll pay for the privilege. A bit pricey, to be sure. Miscellaneous fees, taxes, and valet parking ALONE (not including room charge) will be $130/night! Urban Destination Fee 36.00 UDF SF Occupancy Tax - 14% UDF SF Tourism Assessment Fee UDF CA Tourism Assessment Fee - 0.195% Overnight Valet Parking - $75.00 Parking SF Occupancy Tax - 14% Welcome to San Francisco! read more

I loved my stay at the Kimpton Alton Hotel. The staff, service, location, complimentary hotel bikes, and the restaurant on-site all stood out. The team truly went above and beyond, they helped me so much during check-in and check-out, with valet service, and even printing something I needed to get done. The walk to my room was a bit long, and the rooms aren't fully soundproof, so you can hear some noise at times. That said, these were minor drawbacks compared to the overall experience. I especially loved how close the hotel is to Fisherman's Wharf, making it easy to explore the area. The availability of coffee and tea was also a nice touch. I would definitely stay here again and recommend it to anyone visiting the area. read more

Kimpton Alton Hotel - Kimpton bike - Hotels Near Me - San Francisco, California

Oh I'm so disappointed to give this Kimpton a 1 star. Glad I waited to rate this hotel! We have stayed at many Kimptons and this is the first one I'm giving one star! Both my hubby and I are IHG members, we chose this location because of the location. My hubs is like platinum member or whatever the top tier is? I'm a gold member We used our points to get free hotel stays. We were aware of the $75 parking fee, which was ok with us. No one mentioned to us that there is a $50 resort fee upon check in?! When we checked out, we paid our parking fee but little did we know that we were going to be charged these fees?! We had fees that we weren't aware of, so it sucked! We have stayed at the kimpton in Japantown and we have never had these incidental fees? So go figure read more

Kimpton Alton Hotel - Hotels Near Me - San Francisco, California

The Kimpton Alton Hotel is located near Fisherman's wharf. It offered a very attractive nightly rate so I booked it for a recent stay. The hotel had all the essentials. The rooms offer a record player and patrons can borrow records from the lobby. The restaurant downstairs appears to be notable in the community with a Filipino fusion menu. The lobby staff is friendly. The location is a bit inconvenient from the financial district, but the good rate is worth the inconvenience. Uber service was easy. I did not park a car. Please come and create your own adventure. read more

Kimpton Alton Hotel - The downstairs restaurant breakfast menu. - Hotels Near Me - San Francisco, California

I had quite a pleasant stay here last weekend, on a trip that was a mix of business and pleasure. Even before the stay, via some email exchanges and Q&A, my experience with their customer service gave a sense of what was to follow. First, location is excellent, a stone's throw away from everything worth seeing in the area. I love hotels like these- not too 'corporate' (even if this is part of the IHG chain) and with charm without being a tiny boutique hotel. I've always had a great experience with Kimpton, and this was no exception. Also, during my stay I saw the Singapore Airlines crew, so we're all probably on to something! The very acclaimed Filipino restaurant Abaca is on-site, a DJ spinning by the front desk on evenings. Complimentary coffee bar in the morning, wine hour in the evening. Front desk staff I interacted with were great, no matter the hour. Down-to-earth is the best description that comes to mind, thinking back. Upon arrival, I first found my room nondescript, even bare bones: no artwork on the walls, lacking a certain pizzaz. BUT...once I got settled, I found myself very comfortable in the quarters. Everything is clean/not run down, and I must say one other stand-out: well-lit! I don't usually see multiple lighting options/lamps in hotel rooms during my frequent travels, so this was a highlight for people like me (working in the room, makeup application, and the like!) Would definitely recommend/return. read more

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Style, staff- customer service, huge rooms considering it's in the city, very very very clean and did I mention stylish? We love Kimptom hotel in Austin and this location at the wharf doesn't did not disappoint either. Keep up the good work, staff! read more

Excellent, safe location and within walking distance to many restaurants and the bay. Our guest room had a Alcatraz view on the top floor. Traveling with my two adult children and this room suited or needs. The beds were really comfortable and the linens PRISTINE ( my pet peeve). It's all about the bed here: the shower pressure was a bit lacking but the everything was clean. ABACA restaurant downstairs is run by a third party and serves a Filipino and American breakfast menu as well as pre fix brunch ($55pp). Servers are pleasant and you can charge to your guest room. Public spaces are sufficient, and the nightly DJ happy hour seems really popular. Grab a complimentary glass of wine or beer and mingle with younger crowd if you are in to that. Borrow a few long playing vinyl records from The front desk: each room has a record player to dive into nostalgia read more

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We paid for a room with a "Bayview" and it had an amazing view of the parking lot! Totally false advertising. We chose this hotel because of that and then they argued with us and made it very difficult. Bathrooms are also insane. No hooks, no magnifying mirrors, lights were out, zero places to put your stuff. Worst Kimpton I've ever stayed at. Avoid breakfast. Coffee and a pastry $21 because they include 20% tip on counter service. read more

Kimpton Alton Hotel - Alleged BAY VIEW - Hotels Near Me - San Francisco, California

Overall Average experience for the money. Outside of the great location it's an average hotel. It should be a Holiday Inn, not sure why IHG elevated as a Kimpton premier lux brand cause it's not that. The lobby is nothing spectacular. Small check in desk with a seating area. One onsite restaurant. We had a drink from the bar ($$ but strong), but did not eat there. Lots of places to eat nearby including Ghirardelli square and Fisherman's Wharf. Surisan across the street. Couple with teenager we had a double Queen room on 2nd floor. It felt very small! I think it would be too tight for 4 adults. Good thing we were only there for one night. They def maximized the space with functional storage. The room was clean, but again very standard. Looks like they tried to paint and make the room look nice with new fixtures but shoddy work. You can see light plates not aligned, the bathroom fixtures had cap covers not staying. Nothing luxe about the towels or bedding. Very standard. There is a mini fridge and safe in the room. 2 grey robes provided...I didn't see slippers. There is no coffee maker but they serve it in the lobby. Vinyl record players but no records so was no use. Maybe they lend in lobby, I didn't check. Valet parking is available for $75 plus there is $10 city parking tax on top of that (there are all sorts of city and tourism taxes so don't be surprised when you get your bill). There is a parking lot across the street. Street parking can be hard to find. Please don't leave anything in your car. You've heard the stories and they're true. Staff was friendly. read more

Kimpton Alton Hotel - Hotels Near Me - San Francisco, California

I had a very nice stay at this hotel. My room was fairly large (by SF standards), well maintained, and the staff I dealt with was courteous and professional. The turntable in the room is kind of a gimmick, but one that I enjoyed. I like touches like these. I borrowed a few albums from the front desk. I had an incredible meal at Abaca, highly recommend. So why the one star review and why am I recommending that you avoid this hotel at all costs? Upper management has decided to swindle customers by charging 'destination fees'. I was charged $42 (w/ tax) per night, separate and aside from the rate I paid for the room. In you are not aware, California law (SB 478 and AB 537, effective 7/1/2024) bans resort fees by requiring all mandatory charges to be included in advertised room prices. Hotels cannot circumvent this ban by relabeling resort fees as 'destination fees' or 'amenity fees'. The destination fee I was charged functions identically to the banned resort fees: they are applied per night, charged to all guests, and are non-negotiable. If you, like me, have stayed at this hotel and were similarly robbed: * You have legal recourse. California law permits private citizens to sue hotels for violations, with statutory damages of at least $1,000 per violation under the Consumer Legal Remedies Act (CLRA). * Request removal of the destination fee charge at checkout or before booking. If denied, document the interaction and consider filing a complaint with the California Attorney General's office or pursuing a claim in small claims court. This hotel's choice to charge destination fees demonstrates a willingness to exploit guests. Why would I ever give my money to a business that treats their customers like rubes? Find another place to stay, you have more dignity than this place thinks you have. I've already filed a complaint and asked for a refund. read more

Scam notice Recently spent a couple of nights at the Kimpton Altone in SF which i booked thru Arbnb. I was given a total price thru Arbnb and I pre paid. After returning home my credit card company messaged whet appeared to be a fraudulent charge on my card. The Alton had made a un-authorized charge of $40 per day and claimed the charge as a "resort fee" or "Urban destination fee". Let's make this clear.. this is no resort. No pool, no need for wi-fi and gym is a couple of stationary bikes you peddle to nowhere. Nowhere does Arbnb or during checking in was I advised of this charge. read more

The hotel staff were very friendly and helpful on arrival. They acknowledged me every time I returned to the hotel. Each evening there was a cocktail reception and the manager on duty at the reception was so courteous and friendly. I felt welcome as a guest. The restaurant staff were also very nice. The room was comfortable and well apportioned. read more

Very clean and nice! The front desk had great service. They had our room ready early! And when it was time to check/out they were able to hang onto our bags. The hotel had an amazing Happy Hour! And they had complementary coffee and tea in the mornings. It was the perfect location! We ran five miles at the pier from the hotel! We were able to walk to Pier 39 for drinks/dinner. We were able to walk to the Alcatraz Tour instead of taking an Uber. Right across the street from the hotel was a really good food truck! And on the other end was another amazing restaurant spot known for their brunch (it was good). Hotel room was spacious, private, clean, and great service. 5/5! I would highly recommend. read more

As far as visiting San Francisco goes, at least for me is location! With the Bay area being home to many excellent entertainment venues, this hotel is an excellent place to land. But even more than that, it aligns perfectly with the Kimpton standards and offers those awesomely unique amenities. Two of my favorite amenities here were the daily happy hour and the vinyl records checkout at the desk. Although I felt one of the DJ's had some most unusual music genres selected for happy hour, it is always a great way to start the evening and meet new friends. Cleanliness and customer service are clearly a priority, it is nice to stay in a clean and odorless atmosphere. The Fillipino restaurant within the hotel seemed a bit specific, but there are plenty of others within a short walk. The snack bar also offered some wonderful options for drinks and snacks. With the valet costs in SF being outrageously high, utilizing Uber was a much better option. Cheers! read more

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Welp, there's ant crawling on the bathroom wall. Heater is SUPER loud. Too late and tired to bring it up to front desk/management (currently midnight). Hope this reviews helps. read more

One room had dog hair on chairs & TV remote. There are a lot of dogs in this hotel. Evie, the 1st receptionist was very nice & accommodating & gave us 2 new rooms. However, 1 room had a clogged shower and the service guy just poured liquid Draino & still slowly drained. The heater/air conditioner system was very loud! Still I would've given 3 stars because the valet & service people were great until... Mary Garcia at the front desk was rude, unprofessional, loud and obnoxious!!! She didn't look up our reservation correctly, refused assistance and made snarky comments about us while talking to other guests knowing that we were nearby & within hearing distance. She rage baited us. Even the hotel staffs didn't like her. One staff told me, "oh, I stay away from her!" We tried notifying the manager Louie but he was never available. Horrible experience!! I will never go back, ever!!! read more

Front desk is too rude - the lady is very unfriendly My credit card gives late checkout and I called to ask if that is available because of that and her response was "I know all about Amex there will be no late checkout" It is understandable that late checkout was not available but talking to a customer like that is not okay read more

Very disappointing hotel, the bed was so old it was difficult to get in and out of due to sagging. The maid service stole our phone changer and when we called the management they gave us the run around on paying for a replacement. Don't stay here, you will be sorry!! read more

I have enjoyed several of the Kimpton Hotels in different cities, as an IHG Platinum member. We stayed one night at this location in San Francisco. The location is very good and you can walk to a number of restaurants and attractions. The hotel room and general layout were fine. We were given a room on the 4th floor where it was quiet. My issues with the stay are around poor communication. When we checked in, because I was using reward points, I was not given any paperwork, just keys. I was told my credit card would be billed for a $125.00 deposit that would be released the next day. I requested valet parking and asked if that would be added to my bill. The man at the desk said no, I would pay the valet at the end. Ok, so I went and spoke to the valet, handed over the keys, and got the receipt. When it was time to check out, I dropped the keys at the front desk and asked about a bill or receipt. I was told I would receive an email confirming checkout and any charges. They had said upon check-in that the valet charge would allow me to leave the car in the garage on the day of check out until 6 pm. I confirmed that with the valet and asked him about paying--he said the desk would add it to the bill. That was Tuesday. Today, on Friday, I called to follow up with a young woman who answered at the front desk because I had not received an email or anything about billing. I was told my deposit had been exhausted by the valet charges and a resort fee. She also said it was not true that the deposit would be reversed the next day-- it depended on my bank and it could take some time. Any patron deserves some itemized statement of charges. I was also advised that they did not have my email (although all of the messages before my stay from the hotel had come by email, signed by the General Manager). So just now, after calling and insisting, I received an itemized statement. It should not be this hard. Consistent messaging would go a long way to improve the experience at this hotel. read more

8/1/2023 Arrived around 12:15, but had to check back after 1pm to see if rooms were available. Pulled up on the street side where valet was. Walked around the corner to check in, and left the bags with bell desk. After eating lunch, tried calling to see about the rooms, but was on hold forever.. Walked back and was able to get a room. Location is great if you've never been to all the tourist spots, wharf and Ghirardelli's square.. read more

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This hotel looks so beautiful when you walk in. There's a lobby area with nice couches, tables. The reception area looks nice. The receptionists are extremely sweet and very kind. They have a Filipino restaurant inside the hotel. But once you get to your floor is where the illusion disappears. The hallways look dingy, dirty doors, very old. You can tell they bought out an old hotel and renovated the lobby area and added small things to make it look better. But you can clearly tell. I've stayed at another kipton hotel and it was nice inside and out. So to see how it looked inside the hallways and inside the room was disappointing. The bathtub was clogged and the water wouldn't drain so I'm taking a shower in a puddle of water. I will say they put in nice mattresses. The mattress was nice. But it just felt old inside, which was weird being a kipton hotel. The location is great, walking distant to Ghirardelli, fisherman's warf and the aquarium. A lot of choices for food. I give it a three star bc I felt like the hallway, doors and walls seemed dirty and old and the bathtub being clogged. They put most of the money in the lobby area which is like a catfish. read more

Big room with a comfy bed. The location is good and the staff were friendly. It was nice to have the option to take the stairs or quickly catch the elevator. The other hotel I stayed at in Union Square it could take 30 min to catch an elevator. It was easy to walk to Chinatown or Little Italy from here. It was about a 30 min walk to the Ferry Building. read more

As IHG members we like to stay at Kimpton hotels. We decided to stay here for two weeks because of the good location. Hotel itself is very cozy and stylish but so tiny. Pros: Great and safe location in the heart of fishermen's wharf, many restaurants and attractions within walking distance or short Uber rides. Very spacious and functional room with lots spaces for storage. Our two weeks stay was not a short trip so I had so many stuffs with me. That vanity table was fantastic! Espresso machine was super convenient for waking me up everyday. In room yoga mat was great to do Pilates daily! Daily tea and coffee in the mornings, social hour with wines, beers and grape juices in the lobby. It provided enough refreshments for our stay! Staff was friendly and accommodating, housekeeping was consistently good. They always thanked me for tips, does nobody tip hotel housekeeping anymore?! Cons: No room service, on site restaurant doesn't serve food all day everyday. The gym was very small. Some front desk was bit challenging to work with. Down pillows were extremely soft and low. No views at any rooms of this hotel, they are all blocked by buildings and parking lots. The good things outweigh the bad things for me at this hotel, so we would stay here again! Ps. Daily taxes on tourism and occupancy! Yikes! Valet prices are outrageous plus taxes! read more

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My partner and I wanted to have a date night in the city so we decided to use our free night at this location. Unfortunately, I got the flu so we quickly cancelled our reservation on the IHG app. There was no mention of any cancellation charge and the IHG app allowed us to cancel without any issues. Later that day, there was a charge from Kimpton on my partner's credit card without any warning or notification. We reached out to Kimpton and spoke to Emily Nichols, the GM of the hotel, and she couldn't care less if I had COVID, norovirus, or any other contagious flu that is going around. We even offered to provide a doctor's note. Based on their policy, I should have been there sick with a flu and risk everybody else's health if I didn't want to be charged a cancellation fee since they couldn't resell the room to other guests. She didn't provide any evidence of the hotel being sold out that night and we asked for them to take away our free night if that's the case which she refused. The policy makes no sense since if we decided to use our free night then don't show up or cancel, then that room belongs to us and the free night simply goes away. We had the decency to cancel and this is the outcome. Overall, this has been a terrible experience for me and my partner who is a diamond member at IHG especially when we were at our worst in terms of health. My partner will be cancelling her IHG credit card and we will never go to another Kimpton hotel ever again. I hope the cancellation charge was worth it for Emily to lose customers for life. read more

Quite pleased with our stay here during Father's Day Weekend. Super clean hotel, fantastic amenities, super helpful staff, great location. Highly recommend. Here's a breakdown of experience. Check In/Check out: If you arrive earlier than check in time or leaving later than check out, you can store you bags with them to hold while you stroll around town. Location: Centrally located between Ghirardelli Square and Pier 39. Walking distance is about 5-7 minutes either direction. Tons of souvenir shops and restaurants nearby. Love that everything is super walkable. Parking: Valet only. Price ranges from $35-$65, but I snagged an awesome deal through Travelzoo. Tip: you have in/out access to their parking until 6pm the day you check out. Amenities: Coffee and tea service every morning in the lobby. They also have in-room Nespresso machines by request. (Nespresso coffee is the BEST). My favorite touch was the complimentary wine and beer during social hour everyday between 5-6:00pm. Score! Each room is equipped with a record player and you can "rent" up to 3 records from their library. One last amenity that I thought was cool but didn't get to use was their complimentary bikes and scooters for kiddos. read more

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EM Forster tells the story of Lucy Honeychurch and Charlotte Bartlett checking into a hotel in the early 1900s to find that they did not get the room they were promised. And we still have the same problem in 2025. Big eyeroll to you, Kimpton Alton. I am really tired of hotels that provide a photo, description of a room, and a price for the room - - then that isn't the room you get. There was a half-hearted attempt to provide said room, but it was too late to arrange the logistics. Maybe they could have made the offer earlier in the day to actually make it work. I agree with another Yelper... this property isn't to the standard of other Kimptons. The location is good if you like being in the middle of roving herds of tourists. read more

I had an amazing experience here. Location couldn't be more convenient and walking distance to many tourist destinations. I was able to check in 3 hours early. The lobby is cozy and there's an amazing restaurant inside. Received a complimentary bottle of wine upon arrival, & 2 water bottles per day. Staff was very friendly and helpful. Our room was very comfortable and clean. Valet is expensive, and although there are cheaper options that are super close by... I would recommend valet. You're paying for the security and peace of mind knowing that your vehicle is in safe hands. I would 100% recommend this place and would most definitely return. read more

Located at the Fisherman's Wharf, the Kimpton Alton Hotel is a great choice! Good for a weekend getaway or even a business trip. Check-in was easy peasy. There is complimentary happy hour every evening with red or white wine. The bedrooms are a nice size. My only "complaint" would be the size of the gym. It's super small, which made it difficult to do any sort of HIIT workout if there were more than 2 people. They also offer different social events in the evening. There was poetry night on one evening -- very nice. You are paying for location and quality. Very good choice. read more

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The furniture and fixtures are nice and I loved the food in the restaurant.. the vibe in the lobby was really unlike most hotels Like this (this is a remodeled roadside motel) and for $140 that is exactly what you pay for (haters in the reviews need to know that) for that price is pretty much the best I think more value.. for ppl who want a positive, fun vibe vs generic land.. read more

Pros: 1. Dogs stay free and that was why we chose the hotel (another I almost booked charged $100/night) 2. Cool weekend vibe with DJ in lobby 3. Walking distance to Fisherman's Wharf & other fun things Cons: 1. We just couldn't get any sleep due to interruptions. While purchasing the room online, I selected the "Nespresso in room" option and even replied to my confirmation email requesting the same. So of course: no Nespresso machine in room. Called front desk: "they can bring it at 6am tomorrow morning." Me: "No, that's too early. How about 8?" Yes, confirmed, awesome. At 6:30 am: Repeated knocking on door that woke us all up. Ok, Ok, thx for the darn coffee machine. 2. A few hours later, housekeeper knocked twice quickly and then ENTERED ROOM...again waking us all up. As my spouse says, "the point of the hotel is that you sleep and they totally missed their mission." 3. Yes, record player in room, but no LPs? Why not a little slip of paper telling you how to get them? Stood in line forever behind a man talking points, status, yawn, etc. Another staff member just sitting behind desk but when I approached he told me I had to wait to talk to the other guy. i gave up and walked away only to realize that the LPs are tucked to the left of the check-in and you write down on clipboard which ones you take. Why so secretive? 4. I booked two rooms in two separate transactions. As an experiment, I agreed to upgrade one of them for more money. It was the exact same as the other room. ...and now the worst thing.... 5. There was a sock from a previous guest under the bed. It was black, tucked up against the wooden black platform under the bed. Single sock SO GROSS. And of course it's evidence that housekeeping never vaccuumed between that guest and us. We left the sock... it'll probably be there for another few years. read more

My actual office is in San Francisco so about twice a year I have to fly in to SF. I was tired of the downtown hotels the office was booking so I decided to see what the Kimpton offered. I have already stayed at 2 other location in SF, so I knew I liked this hotel chain. Most of their hotels do some kind of happy hour and they give you credits to use for hotel amenities. I LOVED this location. First, it was bright. With my other hotels, the light was blocked by the other building so it was dark. Second, I love the idea of a record player in my room! They give you records but you can go down to the lobby and get more from their library. Third, it was January so their happy hour included not just wind, but hot chocolate and cider (which you could also spike.) I was just at a conference in Nashville and highly recommended this location to colleagues visiting the city next year. I look forward to my next visit. read more

Kimpton Alton Hotel - Channeling my teens with record selections from the library - Hotels Near Me - San Francisco, California

The girlfriend booked a room for the NY weekend and although it was a bit pricey we ended up enjoying the hotel more than expected. Like all Kimptons, it had the complimentary drinks for happy hour & coffee. Abacca, their restaurant & bar, was decked out to ring in the NY for those who did not want to be out & about. I feel that i must rave about the shower pressure. It was the best shower of 2023, hell, and 2022 for that matter, and a spectacular way to start off 2024. The girlfriend was skeptical until it was her turn & she didn't want to get out until i threatened to report her water waste to Mayor London Breed's office. The girlfriend loved the bed & the pillows. She said she had the best sleep in weeks. I told her the booze likely helped a whole lot too read more

You really are paying for the location if you decide to stay here. It's a 20 minute walk to Chinatown and 5-10 min walk to fisherman's wharf. Prices are not cheap and you have to pay for parking. There is no self parking and the rate for regular vehicle is $65 per day and for oversized vehicles $85 per day. On top of that they charge administrative fees and valet parking tax lol. Lots of tax and no matter where you dine there is a sf mandate charge, I'm assuming it has something to do with Covid. Our stay was great and the front desk was helpful. We forgot our contact lens case and solution and the front desk brought it right up with no problems and no extra charge. There is cocktail happy hour everyday from 5-6 pm and free coffee and hot chocolate starting at 7 am and I believe ends at 11 am. There is also a $30 credit to be used towards the bodega (snack bar) which was pretty cool. Lots of variety and you can even purchase toiletries( shampoo, conditioner, body wash) on-site or even a bathrobe! The downfall of the trip... we had our car window smashed and broken into and our valet claim ticket was stolen. We were concerned that whoever has our claim ticket can come and get the car and drive off with it. But the valet guys informed us that he will not give the car keys to anybody except my husband and I. Because there are different shifts, one of the valet guys said he will inform the team about this. It was nice to know they were watching out as well since they would be responsible if something bad did happen. I don't know if I would stay here again if I do come back to visit sf in the future, but it is a nice hotel! I do wish for the price they provided free breakfast read more

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LOCATION: The location is perfect for a first timer to San Francisco and this is my favorite part about this hotel. It's in close distance to Pier 39 which is a really touristic area of San Francisco. If you brought a car you can leave it parked at the hotel and walk there in 5 minutes. They have cruise lines that will take you to the Golden Gate Bridge and Alcatraz which are a must. you can take a ferry to Sausalito which is really nice. FOOD: Looked busy and popular but it just wasn't what I wanted that day. There are a ton of places you can order from to deliver on DoorDash or Uber Eats. Just make sure you are ready to go downstairs to get it as they are not allowed to use the elevators to take it to your door. However, if you are in to the type of food they serve it looks like it would be a good experience. COST: Room was priced ok. Get ready for all the extra fees. $150 incident each night which they reimburse you for. $70 valet parking (there is no general parking) you can choose to park your car in the nearby parking areas but it was worth the extra $30 for me to leave it at the hotel. $40 daily resort fee which pretty much will give you "free" coffee in the morning and a social drinking hour from 5PM - 6PM when I went they were serving IPAs, wine and I had a warm cider with rum which was really good. I also paid $40 for a 2 hour late check-out. Most of which is pretty standard. PETS: I had to sign a waiver that states if I leave my dog in the room I would have to agree to have someone come in and dog sit for $30 an hour. I didn't even want to find out l, I ended up taking my dog everywhere with me. There's no pet relief areas, you will have to walk a little bit of a distance to find something. I love Kimpton hotels but next time I go to San Francisco I maybe choose another spot just for this reason. They have another kimpton in the area so maybe I will try them. SERVICE: This is why I rated this hotel a 3 of 5. The service was a hit or miss. They answer questions but don't give solutions. Like if I ask "Do you have parking at the hotel" they give a "yes" answer. Really dry responses. Instead of a "you have options 1,2 and 3" type of response. That seemed to be a theme with the staff here. I wanted to explore the city a few more hours on my departure from the hotel and was told to check in my bags even though my car was parked a few feet away from me in the valet area (I can see if from where I was standing). They had about 10 cars in the valet but I was told "they wouldn't want you to put your bags in the car" so I had my bags checked in which was pointless. When I came back from sightseeing I was given my bags that they were holding for me and they had me push out the cart with my bags.. to my car.... in valet lol. Then I get a lecture by a valet person who says I shouldn't be in valet that they take the car out to the front. The only reason I was there is because I was directed to go there. There just seems to be lack of communication within the staff. I even had to go hunt the valet person down. They would say things such as "go ask him he's over there". ROOM: Nothing special at all. I hope you just came to sleep because if you were hoping to relax, unwind, or be impressed by the room you will be disappointed. I always brag about kimpton hotels to my friends, San Diego Kimpton and their New York locations were really amazing. The hotel definitely needs a remodel. read more

Kimpton Alton Hotel - Bathroom - Hotels Near Me - San Francisco, California

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Stayed here over Labor Day Weekend & had a BLAST!!!! To name just a few highlights- complimentary coffee & tea at 7am AND complimentary beer & wine during happy hour at 5pm. OH AND ITS DOG FRIENDLY! I'm in love. Room & hotel were very clean. Everywhere I walked it smelled so nice! And the staff were amazing & polite. AMENITIES & DETAILS -WALKABLE to Lombard St, Fisherman Wharf, Ghirardelli. Longer walks to Chinatown & Union Square but it was doable for us since we all wore sneakers. Great location!!! -Starbucks, CVS, Walgreens walkable -on site restaurant -complimentary items available if you forgot something like a toothbrush! -valet parking only at around $65 per night. We couldn't find anything cheaper nearby so we just had to do it. SF parking is soooooo expensive! -it was easy to request the valet being your car via phone & they gave you an ETA too. So convenient! PET FRIENDLY (at no extra cost!!) Their official motto is that they welcome any pet that can fit through its doors! SWEET. Dog beds, bowls, etc can be set up in your room per request. They told me they had 3 different sized beds for pets. Wow. The attention to detail amazed me. When we got to our room, they had put the 2 dog beds side by side for our dogs. It was so cute! They also got Alton bandanas...OMG. Cannot say enough good things about how dog friendly they are! I'm a fan for life! It was so easy to walk my dog around the block or to a nearby park for potty breaks. You can also take your dog on walks to Fisherman's wharf which is like 1 block away. Definitely going to stay here again & will look for Kimpton hotels during my next trip! read more

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Made reservations at Kimpton Alton Hotel as I was visiting San Francisco for the holidays and wanted to do all the touristy things as this place is near Fisherman's Wharf. My flight arrived early in the day at 11:30, but check-in wasn't until 3pm. So I gave my number to reception to contact me when my room was ready. Issue #1 - After coming back from lunch at 1pm I checked and the room was still not ready. So I waited in the lobby. A few minutes later I noticed someone checking in and they were extremely friendly with the desk clerk, speaking in a foreign language with the clerk. Then 30 minutes later another person initially was told their room was not ready, but that reception would switch them with another room that was ready. Then I saw the same thing happened again with another man. I was FRUSTRATED! I went up to reception and asked if my room was ready. Sure enough it was! No call to let me know, and most likely they gave my room to someone else an hour earlier. Issue #2 - I saw the bell man, Paul, and asked him to get my bags. He had a luggage cart and was about to go up the elevator. He told me to WAIT instead of getting my bags. A few minutes later he returns, gets my bags out of a room next to the elevator hands it to me and sticks his hand out for a TIP. How RUDE of him! He didn't even take my bags to the room and had a bad attitude. Overall service sucks here! There is also a $35 resort fee here which covers morning coffee and a 5pm to 6pm happy hour. Parking is $65 a night here and for larger vehicles it's $85. read more

the pillows feel as if they have 2 small pieces of single ply toilet paper in them as the cushioning... miserable neck pain both nights we slept here. I'd suggest Bringing your own or staying somewhere else if you want to get ANY comfortable sleep. Should invest more in comfortability vs the free happy hour drinks.. read more

Friendly, accommodating, awesome location by the wharf. Refreshment station in the lobby and in-room record player are extras that make it a special place to stay. read more