Kevin has always been very professional and had my wife and my best interest in mind when we have…read moreneeded dental work!

Everyone in the office is super friendly. Dr. Shearer is very patient and explained everything he…read morewas doing. I have horrible anxiety and he didn't seem bothered when I needed to take a break and sit up for a minute or two. He was able to get me in on his day off when my normal dentist who I went to for years wouldn't even come in to see me. I'd highly recommend him.

We recently realized that Dr. Ferrari's approach to dentistry is far too aggressive for our family…read more I've worked in dentistry (front office) and am familiar with treatment planning, insurance coverage, and how clinical options should be discussed. Unfortunately, our experiences at this practice over the past year have completely eroded my trust in its communication, transparency, and judgment. 1. Sealants on Adults My husband, who's never had a cavity in 40 years, was told he needed four fillings--and once in the chair, twelve sealants as well. (For anyone counting, that is every single molar and premolar in his mouth.) Sealants aren't covered for adults and cost $76 per tooth here. No printed treatment plan or cost estimate was offered before he was told to sign his consent, only a verbal declaration that fillings were planned before they asked him to sign for it, and then a per-tooth quote on sealants chairside. Had he known the full cost ($500+ out of pocket, followed by another nearly $600 bill when insurance denied the claim), he would never have agreed, especially if given the option to monitor or informed of the next step (fillings, if decay even occurred). I will note that the office waived the difference between the initially quoted discounted dental insurance rates versus the (nearly double) office rate for half the sealants when I pointed out that they had adjusted our balance upwards when insurance denied it. Still, this was an unnecessary and stressful cost, and we would have much preferred to spend that money elsewhere, on our child's education or activities, or, you know, food. No one discussed monitoring as an option, despite his spotless dental history. When we raised our concerns, Dr. Ferrari defended the recommendation by saying she and her kids have sealants--without acknowledging that hers were free and her children's were covered. 2. Painful, Rough Fillings While Dr. Ferrari is excellent at administering anesthesia, she doesn't place her own fillings. Her RDA-EF performs them, and though qualified, the results were rough and uncomfortable. My most recent filling remains sensitive and catches floss--issues I've never had before. Given this and the sudden increase in "needed" work, I now question whether the fillings themselves were even necessary. 3. Poor Follow-Through with Specialist Care My child was referred to an oral surgeon over a year ago, but follow-up was never addressed despite multiple visits since. Instead, attention was repeatedly redirected to diagnosing fillings (which would require an unfamiliar medication!) that our new dentist later said could safely be monitored. The original surgical concern, however, has since become urgent--something that should have been caught months earlier. 4. Scheduling Inefficiency Routine recall exams here consistently require two separate visits--one for the cleaning and another for the exam--because the dentist isn't always available. I understand separating appointments for complex cases, but it's unreasonable for standard six-month visits and adds unnecessary hassle and childcare coordination. 5. Hidden Costs and Local Reputation After leaving the practice, I learned that this office is well known locally for aggressive treatment plans and extra fees. They charge separately for intraoral photos and desensitizers--items typically considered part of standard care--and, in some cases, even added tax. When I mentioned our sealant experience to other dental offices, they immediately knew which practice we'd been referring to. Apparently, we're not the first family to raise these concerns. Bottom Line This office tends to over-diagnose, recommend immediate treatment, and charge full office rates for services not covered by insurance--all without providing printed treatment plans or transparent cost discussions. Expect surprise fees for extras like intra-oral photos and desensitizers, and assume insurance won't cover them. That said, there are a few positives: Dr. Ferrari is genuinely gentle with injections, the office can schedule quickly, and same-day treatment is often available. If you prefer an extremely proactive, "fix everything now" approach and aren't concerned about costs, this practice may suit you. However, if you value conservative care, transparency, and financial clarity, I'd strongly recommend looking elsewhere--or at least: 1) Ask for a printed treatment plan before signing anything. 2) Request full disclosure of alternatives and costs. 3) Schedule your follow-up cleaning when the dentist is available to do the exam. I don't think Dr. Ferrari is malicious, just entirely misaligned with our expectations. While her technical skills may work well for some, for us, this experience was costly, stressful, and not a good fit.

Dr Ferrari is awesome she's caring and gentle! Her staff is awesome caring and professional.... Dr…read moreFerrari made me feel good again about smiling, I had forgotten how to smile, because I was embarrassed by my smile ... she made me smile again with new dentures I feel great and am very pleased with my experience at dr Ferraris office everyone was awesome ... I highly recommend ... thank you all , Melissa Mihos

Dr. Morley responded to my emergency dental need in such a caring, timely, manner. Gentle, kind,…read morewonderful assistant. We're so fortunate to have Dr Morley in Mount Shasta.

Excellent experience all the way around. Let me come in for exam for a cracked tooth within the…read morehour that I called. Very professional advice from Dr Morley!

Excellent services and wonderful care! I'm so glad I switched to Dr. Carney! He was very gentle…read moreduring my exam and I appreciate this so much. He was also able to see my best friend as an emergency appnt due to a tootch abscess. She fell in love with him! The front staff is friendly, funny, and very patient. They made me feel at home right away. I've traveled a lot and maybe have seen about 10 dentists in my lifetime. Dr. Carney tops my list. He manufactures his own crowns, he has the dental-camera that shows every micro-millimeter in your mouth, and takes pics. He has state-of-the-art equipment. Dr. Carney then discusses the game plan in layman's terms and does NOT try to sell you services (like another Mt Shasta dentist that doesn't care if she's maxed out you deductible, she pushes to get her entire treatment plan done). He truly cares about his patients!

Totally welcoming staff, exceptional service, the on-site crown fabrication was fantastic. All…read morestaff are very caring and go well out of their way to provide superior service to their patients. Would highly recommend to anyone needing any dental services. Dr Carney is a very kind dentist and truly cares about his patients.

absolutely horrible experience ...they do not wear masks,,, he got so close to me and his breath…read morewas horrible ! the office was cold and cluttered and dirty .i had to wear my coat the entire time, i did not see him or his helper becky wash their hands ,, he has old outdated equipment & he must be in his 80's ..i called three times and asked for anti biotics for my painf ul cavities and no one called me back i do not recommend him at all he really needs to retire...

Dr McGaughey is a loving older gentleman that I thought was really cool. I'm a nervous Nelly going…read moreto have dental work done and he was very gentle and didn't scare me a bit. His nurse actually comfored me as I was getting an extraction. I highly recommend this Dentist. His humor may be a bit off but he's a great dentist and is exceptional.

Todd is the best. Professional, friendly and a Master in his chosen profession. Staff is helpful…read moreand friendly. Highly recommended.

Absolutely fabulous dentist and staff, I've been with Dr. Weaver as a patient for over 20 years,…read morehe's outstanding.

I was fortunate to find this dental practice when I moved to Siskiyou County. Actually, in 1995, I…read moremet Dr. Meyer while on the Siskiyou Scenic Bicycle Tour. Every visit he has continually gone out of his way to provide excellent dental care for me. Everyone in his office are helpful and make visits as comfortable and effective as possible.

My family and I absolutely love this place. Have recommended to many friends whom have also begun…read moreseeing Dr. Myers. The staff is friendly and very helpful and Dr.Myers is as well. For a small business they really do try to manage the large amount of clients as quickly and efficiently as they can. And yes, sometimes they run a little behind, but that only shows that if you are in the chair and things do not go as planned that he is willing to take the time necessary to properly fix the issue. My mother-in-law, husband, kids, and myself think highly of this place. Truly a great dentistry for all ages - making a great place for all to get solid dental work done in our small town.

I called and a man named Sean answered I told him I was calling to request for a prescription to be…read morerefilled he said "yes of course" then after a few moments of silence while I thought he was getting ready for my info he hung up and now won't answer the phone. The services I had received were good prior to this, but they need to know about this behavior.

Ignore the bad reviews that are six and seven years old. I've had excellent care including a crow…read moreand a root canal.

I went to Family Smiles last summer about July to have a small possible area of decay on a lower…read moretooth filled by Dr. Ragan and after he injected my tongue two or three times to numb it; he struck a nerve in my tongue which has never been the same. It is now almost March and my tongue is still tingling and numb in places and I'm constantly reminded how I regret going to have that small filling done. My whole life I've had shots at dentists to numb areas of my mouth, but never had so many shots in my tongue and I'm suffering because of it.

It was suggested to me by that I would have to go to a larger city for root canal work, but I…read moreresearched and found out otherwise. I found Family Smiles through word-of-mouth, and discovered this gem! Everything you would want in a dental office. Wonderful, efficient office staff are warm and friendly professionals. The dentists and back staff are talented, informed and informative. Two root canals done smoothly without pain or problems. The most gentle general exam and tooth cleaning, ever. I loved the choreograpy between dentist and assistant. SMOOTH! I would confidently suggest this office to the most picky of my friends and family. They are simply the BEST ! Big city skills with small town care and friendlyness!

It's two days since Megan filled two crowns and I can hardly tell I had any work done! I was…read moreplanning on being achy and out of it for days but after the numb lip wore off it was business as usual. This is the first time she worked on me, she took great care. I felt that my comfort and satisfaction was the most important thing. The staff is great, really great!

Megan was very accommodating to me in re- cementing a porcelain crown that had come loose when my…read moreregular dentist was unavailable. The assistants in the office were very friendly and helpful. I would highly recommend them.