Dr. O'Toole, what can I say? She is a very kind, patient and sweet physician. I was seeing her for…read moretwo out of four pregnancies. My first pregnancy I had no idea she existed until my friend referred me to her. For my last pregnancy, my insurance changed so I could no longer see her. For the two times that I did have Dr. O'Toole, I was very happy with her care. She was both personable and professional. I had a couple scares, but she stayed with me throughout the ordeal and even held my hand through it all. I am so happy to have had her as my doctor. If you are able to see her with your insurance, I highly recommend her.

Dr. O'toole is skilled, knowledgeable and professional. I appreciate her feedback and…read morethoughtfulness to women, including myself. The office is also very good at getting back to you right away on the portal.

My wife continues to be scarred by the level of care she received from Vaya. It's been over a year…read moreand we still are working through it. I truly could not recommend her less. Shes flippant, flighty, and does not advocate for her patients. We were supposed to see her for a wellness check during a hospital stay. Hours went by. We finally talk to the charge nurse. We track down Vaya. She decided to go home instead because she was getting a package. If you want a doctor that understands and respects you, look elsewhere.

I was initially drawn to Dr. Tanamai's practice because of her high ratings, convenient…read moreavailability, and the beautiful office in Laguna Hills. Unfortunately, my experience with her fell far short of expectations. Over the course of several appointments, a consistent pattern emerged: she is abrupt, cold, and lacks the empathy and attentiveness that are essential in an OBGYN. Dr. Tanamai frequently rushed through visits, interrupted me mid-sentence, and seemed more focused on her computer screen than on engaging with me as a patient. She rarely made eye contact, didn't create a welcoming or safe environment, and often made me feel dismissed and unheard. Her communication style came across as rude and, at times, gaslighting; leaving me to question whether my concerns were even valid. For example, I had a valid concern for back/pelvic floor pain, and she immediately told me it's "a hip issue" and after seeing a physical therapist; it was not "just a hip issue." Therefore, this is my point that she dismisses you and cuts you off mid sentence to avoid any further discussion. What's most disappointing is that the quality of care felt secondary to efficiency. As a patient, I was seeking thoughtful, compassionate, and patient-centered care. Unfortunately, I found Dr. Tanamai's approach lacking in all of these areas. I hope this feedback serves as an encouragement for her to reflect and improve how she interacts with patients. Every woman deserves an OBGYN who listens, connects, and genuinely cares. Sadly, that was not my experience here, and I would not recommend her to others. Overall she is just impolite, and doesn't have genuine intentions to be kind or helpful. It's very important to find a quality doctor to deliver a precious baby and it should be a beautiful process of getting quality care, to feel safe, to feel heard and ensure that your doctor attentively listens and validates any and all concerns. 0/10 "doctor" and she should review some ethics and proper bedside manner from actual doctors that are highly rated.

This is our first pregnancy and the practitioners here are terrible. On our first appointment with…read moreDr. Rachel Lopez, we were told it was impossible for my wife to be pregnant. We, of course, knew otherwise because of her symptoms. We had to beg to get bloodwork so we could be sure and my wife left the appointment in tears after being dismissed and shot down by the doctor. On our second appointment with a midwife who said she was a doctor of nursing, Dr. Denise Castellanos, we had many questions since it is our first pregnancy. Instead of answering them, approximately 90% of the questions were directed to a QR code. This was especially bizarre given the fact that we paid to see her and not a QR code. The "doctor" spent the entire time trying to convince us that she respected our choices and decisions without actually giving us any information whatsoever or showing us any genuine respect. It was all an act. What is the purpose of making and paying for an appointment with a doctor if they are just directing the majority of questions to a QR code or telling you to wait until we are in the right trimester for the question to get answers? We learned more from Chat GPT in 10 minutes than we did from these people in two appointments, totaling approximately 60-80 minutes. Chat GPT also wasn't dismissive and condescending. Even worse, it took them multiple days to get us test results that are critical in maintaining our pregnancy, putting our baby's life at risk. We only found out about the results because the pharmacy called and said we had a prescription. There was a complete lack of communication from Memorial Care staff prior to the call from the pharmacy. When they did finally call, it wasn't even a doctor. It was just some office person from a call center. We tried to make a complaint and they rejected us saying "take it up with the insurance". Apparently they are more concerned with billing than they are with human life. DO NOT trust this place with your pregnancy. DO NOT GO TO MEMORIAL CARE! Go to anywhere other than Memorial Care!

I have started to dislike this group. The doctors are okay because, at least, they communicate…read morewell. My issue is always with the doctor's assistant and the employees in the doctor's office. They are difficult to deal with. One time, I had an issue and requested to meet the doctor, but I didn't receive any email or phone call until I had to schedule an appointment myself. They provided me with a list of facilities for further tests, but none of them are covered by my insurance. They are so lazy. Try to find other hospital but don't come here.

Have not been seen by a provider so I cannot speak to the actual appointment part of the…read moreexperience, my review is about my scheduling experience. Was supposed to be seen by a provider today at 3pm but learned at 11am that the specific provider does not see new patients after 2:30pm. This was rather frustrating since I had booked this appointment weeks out, completed the paperwork online, and took off work for the appointment. I also received a handful of texts and emails leading up to the appointment. Wish this was caught sooner. I know there are 20+ providers at OCWG and each one works different schedules so there will be room for error with scheduling but I wish the system was set up differently to avoid this issue. -- Review separate from the scheduling mishap: The person I worked with when I first scheduled the appointment weeks ago and the other person today that helped me reschedule were helpful and had professional phone demeanor. I like how many of the providers have video bios on their website.

I've been with this group since 2021 and at the beginning I had a great experience. I still think…read morethey have great providers but their medical staff is severely undermining the experience with the practice as a whole. Recently I had an appointment scheduled with a provider who was an NP and apparently only a doctor was allowed to review my results with me from some tests I had done a month ago. Because of this they canceled my appointment the day of and rescheduled but did not schedule an appointment long enough to conduct an annual physical exam, which I asked for via messages in my Athena portal and when I scheduled my appointment on the phone. At my appointment I waited 20 minutes to have the medical assistant say "oh I was looking for you!" I was in one spot in the waiting room the whole time. Lastly they billed the wrong insurance policy and I received a bill for $800 for something I know is covered by my insurance. I am still rectifying this issues made by their staff and I'm really upset that I will likely have to find a new doctor because of the medical staff's inability to do their job.

My sister been with her for years and she really loves how she communicate with her and felt her…read moreconcern and all. I used to be under Kaiser and when we changed my insurance I went and finally able to see her. Her clinic relocated to another building and it looks great and also the staff that works with her are welcoming and helpful too . Dr. Johnson is really amazing she made me feel very comfortable even though this check up is my lease favorite. She made sure that whatever needed to be done are ordered and completed. I am very grateful and impressed with her professionalism and dedication.

Had to switch over, which is always dreadful, because you don't know who you are going to be…read moredealing with. Was supposed to see another Dr. in that group. She did not see me for whatever reason, but Dr. Johnson stepped in. I found her knowledgeable, and cared about any concerns and questions. She seems to be very genuine in interacting. Overall, I think it was kismet that I ended up with her. I highly recommend her!

Dr. Susan Mendelsohn is my new OBGYN and I am very happy to have found her. At my first appointment…read moreshe sat with me and thoroughly reviewed my health history. Dr. Mendelsohn took the time to discuss options for my treatment offering efficient solutions. I am 69 years old and have only had 3 OBGYNs in my lifetime. Dr. Susan Mendelsohn provided what I consider to be very patient centered care.

I was a patient of Dr. Mendelsohn for nearly 30 years...she was always wonderful, kind, patient,…read moreand thorough. I saw her every year for my annual wellness exam. Then along came Covid and I missed a year and the next year I had surgery thereby missing another year. I called for an appointment and was told that I would need to be treated as a new patient and could only have late afternoon appointments. This was very difficult for me: I am 80 years old, no longer drive on the freeway and take care of my husband, who has Alzheimer's. The inflexibility of her scheduling and treatment of me after 30 years was and is difficult to understand. She is an excellent doctor who I highly recommend but I can no longer use her services.

I am "post menopausal" and just met with Dr. Lopez for the first time. I had a wonderful…read moreexperience with her. She really listened to me and is helping determine which hormone treatment is best for me. She is very responsive to messaging through the patient portal, and that is so important when you have concerns or follow up questions. I'm really glad I found her - it's so hard to find doctors you can trust, especially when you have an HMO and your choices can be limited!

Dr. Lopez has been my doctor for almost two decades. I appreciate her professionalism and…read moreguidance. I recommend her highly.

She is a great gyn/oncologist. Had a consultation and then surgery with her. She's warm and…read moreskilled/professional at the same time!

Prior to a surgical procedure, Dr. Priyal Dholakiya took the time to explain everything thoroughly,…read morewhich made me feel at ease. The outcome was successful and free of complications. During Pap smears, she uses a gentle approach that ensures a pain-free experience, never rushing through things. Thanks to her care, I no longer dread them.

I absolutely love this doctor . He's so funny and supportive of anything you want to do for a birth…read moreplan (even if it's a vba2c if you're a good candidate ). I also have nothing but amazing things to say about their in-house phlebotomists here. Shannon was fantastic . I've never had a blood draw go so painlessly , (and I literally used to pass out from blood draws before having kids). She was great!

Came in to treat heavy periods. Didn't listen to me. Prescribed me birth control to get rid of the…read moremenstrual pain. Didnt explain what the side effects were at all. Two months later had an ischemic stroke caused by the birth control. Almost died. Diagnosed with pulmonary embolism and deep vein thrombosis (blood clots in heart lungs and legs). Almost took my life. All of this could have been prevented if he had just listened.

Dr. Daniel Sternfeld is an exceptional OB/GYN and surgeon, and I truly can't recommend him enough…read more I had been struggling with severe menorrhagia for years, which led to iron-deficiency anemia so severe that I needed iron infusions every few months just to function. After discovering a large fibroid that had enlarged my uterus to five times its normal size, Dr. Sternfeld and I decided that a robotic laparoscopic hysterectomy with bilateral salpingectomy was the best course of action. I was reassured to learn that he was actually the first physician to perform robotic surgery at Saddleback Medical Center in Laguna Hills--his expertise really shows. From the very beginning, Dr. Sternfeld took the time to explain everything in detail and made sure all of my questions were answered. Even when I messaged after hours through the patient portal, he and his office responded quickly and kindly. That level of care and attentiveness helped ease any anxiety I had throughout the process. Now, four weeks post-op, I feel fantastic. I'm healing beautifully and already back to enjoying walks and light activity. This surgery has been life-changing--and I have Dr. Sternfeld and his amazing team to thank for that. If you're looking for a knowledgeable, compassionate OB/GYN who truly listens and delivers excellent care, I highly recommend Dr. Sternfeld.

Dr. Sternfeld was a knowledgeable and experienced doctor who explained medical issues clearly. I'm…read moresorry that he has retired!