I called to schedule a morning appointment for an oil change...I asked for 11:30 a.m. and the gentleman said no to that, but he could do 11:15 a.m. Today (6 June 2019) I arrived at 11:10 and guess what? They didn't get to my vehicle until 11:30 anyway. Although that wasn't my main issue (although an issue) because the guy seemed adamant that 11:30 would not work.
After I left it began to pour down raining, so of course I had to use my windshield wipers. I could not even get out of the parking lot.....as soon as I started using them, the blade on the right began to squeak. It had not been doing this prior to me taking my car there. I was planning on making a u-turn to go back to the shop and I tried repeatedly calling the shop to explain what happened, but no answer. Then I remembered the gentleman told me that the guys go to lunch at 12:30 p.m. Even still, don't they have anyone to 'man' the telephones.
I stopped at NAPA to look to see what was going on with my wiper and I noticed that the blade had slipped out--not attached. One of the guys at NAPA 'rigged' it enough so that I could get some usage out of the wiper.
At approximately 1:30 I called again to explain the issue with my wiper. Apparently the gentleman I spoke to spoke to the "technician" and he stated that although he inspected the wiper, he had not touched the blade. Well, what exactly does the inspection consist of? Don't you think that it is quite coincidental that as soon as I left the shop, my wiper would not work? The guy on the phone offered no solutions--and his nonchalant attitude was one of "suck it up" and indirectly questioned my integrity. What happened to the "customer is always right."
This was my first and last visit to this shop! If they cannot do a simple inspection of a wiper, I surely would not trust them with a major job or any other job. I question the legitimacy of some of these reviews that mention that this shop is professional and quality of work. NOT...the only reason they get 2 stars from me instead of one is because I enjoyed the cool water in the shop. read more