I was visiting Richmond for my 40th High School Reunion. I need a place to stay for the night and…read moreI've never stayed at a TownePlace Suites. It was a large spacious room. Everything looked clean and the bathroom was free of mold and grime. The checkin was easy and friendly. The room was a little warm and I couldn't get the thermostat to cool it down much. It was a hot summer in July so I had hoped for a much cooler room. Breakfast wasn't great, so I'm not sure I'd like staying here again for the price. Cheap paper plates kind of says it all to me. There are much better places in the Marriott brand.

We were in town for EKU graduation. The hotel is nice and…read moreclean. The staff is friendly and helpful. The rooms are big and clean an ours included a full size refrigerator and a mini oven and mini dish washer. The bathroom was clean but the shower heads are a little low for a 6' or taller person. The bedding smelled dirty. May have been a comforter that has not been cleaned in a while but I couldn't tell. Either way, it was not pleasant. The noise from the interstate also flows through the walls too well and can be loud during high travel times.

This is what a roadside hotel should be! Extremely clean, friendly, comfortable, quiet and right…read moreoff 75. When we rolled in close to midnight, we were greeted by Arthur who was the friendliest and most helpful hotel employee we've come across in a very long time. Check in took less than a minute and we were in our sparkling clean room another minute later. The bed was so comfortable. In the morning, another smiling face greeted us warmly in the lobby. (Sorry, I forgot to ask her name!) The included breakfast was well above average and also super clean. Jennifer kept things stocked, never stopped cleaning, answered questions, and was yet another positive and friendly staff member. I don't know who hires the employees here, but they have a real knack for finding gems! Overall, this experience far exceeded expectations. We will be returning whenever our travels find us in the area!

The hotel was very comfortable and provided a good night's sleep, just what we needed on a long…read moredrive. That's the good part and really the most important part I suppose. The bad part and really only reason it's 4 stars vs 5 is that my booking.com app wasn't working properly and had the hotel at $128 for the night before taxes. Since I couldn't get it to work (i recently upgraded my phone and suspect that's the reason), i asked the receptionist if he could match the price or do anything for me to get closer to it. He said he can't give any discounts and the rate is $199. That's crazy to me. I was checking in at midnight. I also signed up for Igh rewards but they said since i didn't sign up prior to my stay i can't get credit for the stay. Silly really, when you're trying to promote a rewards program but refuse to give the reward.

Convenient to all shops restaurants, older remodeled hotel. Great customer service, super nice…read morestaff! Great breakfast and good coffee!

*PLEASE SEE THE AMAZINGLY CLUELESS AT THE END OF MY REVIEW *…read more At check-in I was told the pet fee was $30 not $20. The web site and reservation center stated $20. When I questioned it, the clerk became offended and angry. She said the that the information seen and told to me was wrong. I questioned her about how that could be. She said 'FINE, I'LL PAY THE 430 FOR YOU!!' I reminded her that I was willing to pay the $20 as clearly stated. Then she called me 'HON'. Not the nice and charming 'Hon" of the South. It was the snarky 'HON' that says "I'M IN CHARGE HERE!' . . .and you are Not." Then she called an employee from the back to bring her wallet. She opened it like she was going to pay for it. I have no idea if she did or not. I apologized for any misunderstanding and suggested we start over. She said "IT'S DONE!" I thought to myself Y I K E S!....we are going to get a really nasty room . . . and I was right! * We had to keep opening the toilet lid to flush. I finally figured out how to fix it by sticking my hand in the tank and moving the chain to a different location on the arm and reclipping it. Yuck!! Is that my job as your paying guest? * Toilet paper holder is not secured to the wall * The shower head is not fully operational. We know how to use the lever to change the spray. It didn't work. The pipe from the wall looked like it was going to fall on our heads * The hand sanitizer in the lobby does not work These are not remodeling issues. They are maintenance. But first you must care. Fancy chairs in the lobby do not make up for a room with these problems. Pluses: Good mattress and bed linens and decent towels. Yep . . .that's the only plus I can give you. Oh, and Mike who checked us out in the morning. He was very friendly and professional. He treated us like we matter! HERE IS THE RESPONSE I RECEIVED FROM THE MANAGER! Dear *****, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Richmond. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Ryan Benge GS Comfort Suites Richmond 8596240770

Winchester Kentucky 9/18…read moreRoom 202 smelled of cigar got changed to 203 The door doesn't work correctly! The safe is not bolted into anything just loose in the closet asked the front desk about and she stated that they do not bolt them to anything and anyone can take it. The pool is closed for the season it's 80 degrees outside beautiful day. Also, asked for housekeeping was told it had to be requested 24 hours prior. The soap holder is knee level in which I hit my knee twice. Reported to Shana Reported the breakfast the milk was rotten the spread was not your typical Hilton breakfast no fresh fruits. The variety was very disappointing. The lobby looks depressing not an inviting space. Was told that rooms are serviced everyday due to security don't as I have meds in the room. Called the front desk many times and busy Shannon's explanation is that when not on the front desk the portable doesn't work. Food flys in the room. Bathroom pretty dirty. The lamps full of dust and even webs.

I. Had a great stay. Got home and was charged $250 for smoking in the room. I didn't and I am…read morehaving a difficult time disputing it.

This hotel is right off I75 north. Hotel is older but clean. Pets stay free. Ice machine was broken…read moreso mgr brought a whole bag of ice down to our room for our cooler. Cheerfully, I might add! Three staff people rushed to help my husband with the luggage trolley. So so kind and attentive. Truly made you feel they wanted your business. Reasonable price.

What a gem on interstate 64! Pet friendly, nice pool, And Incredible breakfast for free that comes…read morewith the room. Very nice staff and very robust fruit. options and other goodies breakfast.

We needed a hotel late at night and were expecting to be stuck with what we could get. This place…read morewas a pleasant surprise. An old style hotel with doors that open to the outside, it has been completely redone and everything is clean and fresh. The breakfast was real, whole foods - not the packaged junk we find in so many hotels. It even had slices of fresh pineapple. I would definitely stay here again.

Nice clean hotel. Many eateries and a shopping center are very close. There is a Golden Corral…read morenext door with a good buffet. The TVs in the rooms are good. The only negatives I have are both in the bathroom - - I don't like the Dove body wash (it leaves a greasy feeling because it seem to rinse off), - and, the bath towels are not soft (it feels like trying to dry off with a piece of carpet.) The breakfast was good. It included scrambled eggs, sausage links, biscuits and gravy, cereal, pancakes, etc.

Still waiting for a refund, as the manager refused, and corporate said they are requesting....a…read moremonth later. I am done with Holiday inns. If in Richmond, stay at Home 2, across the street from this old Holiday Inn.

One of my employees and I attended a Christmas Dinner last night in the event center. This is the…read moresecond event I have attended at this hotel. The event center has a separate entrance from the main hotel. Our large group was seated for a plated dinner, which started with a Fresh Greens Salad. The entree was Roasted Chicken, Mashed Potatoes and Green Beans. We had Cheesecake for dessert. The staff did great taking care of our large group. The food was very good. Sorry, no photos.

Historic Hotel in downtown Berea. Rooms are small, so is the bathroom; both befitting the style of…read morethe early 20th century. Property is well run and very clean. You can tell who the students are, they all wear blue button down shirts! The hotel has a white table cloth dining room. Students are involved in the running of the restaurant. Service on our day was ok, the food was pretty good. Check their website for current menu. Many southern style offerings. We were in town visiting the world class Janis Ian exhibit. Quaint location south of Lexington.

This hotel seemed like it was newly built and it was in a great location to restaurants. However,…read morethere were not dressers for clothes. My room had a weird smell to it too. I did appreciate the hard floors instead of carpet. Breakfast was included. They had a snack bar.

Overall rating - 4.7/10…read more Girlfriend and I stayed here when visiting Richmond for our 3 year anniversary. We didn't want to splurge on the fanciest of hotels; however, we didn't want to go cheap either, hence we stayed at Tru by Hilton. It really seemed like a nice place to stay based on the pictures, we were wrong. We spent $119 on the following with our discount through work. I will rate it on the three following areas: Cleanliness - 3/10, the sheets and bed area were quite clean and very comfy. We appreciated no carpet in the room, adding to the cleanliness. The odor in the place really got to us, yes we know pets are allowed, but you would think they would offer ways to reduce and/or eliminate the smell. The whole place smelled very musty (aside from our room and the staircase). The bathroom was the sticking point on our overall cleanliness score. Upon getting in the shower we were presented with what appeared to be black mold, not happy about that at all, the towels also were not the cleanest, with my towel having dog hair attached to it as well as black spots. Hospitality - 7/10, I'd say average here. Nothing amazing but definitely nothing bad at all. I can't comment too much as we only stayed one night. Breakfast - 4/10 We appreciate hotel chains that offer breakfast as it's a simple way to get going on the morning. The breakfast here was very lackluster especially for a chain that is under the Hilton name. Eggs and sausage were very waxy and even slightly cold. The pancake maker made underdone pancakes (best thing at breakfast sadly). Oatmeal was very bad. We don't expect amazing breakfast by any means, this is purely just our score compared to other hotels that offered breakfast.

I stay at a lot of Beat Western Hotels and have always been happy with them. The one in Richmond,…read moreKy was horrible. There were no wash cloths, old soda left in the refrigerator, there was old food in one of the drawers, refrigerator was not plugged in, coffee pot had old molded coffee filter in it, room and bed had a dirty smell, there was dirt/strange things on the sheets, nasty stains on the chair! the only good thing about this place was the lady at the check in counter!

DO NOT STAY HERE! This was the absolute worst hotel I have ever staying in. It was flithy dirty:…read morethere was hair in the tub, hair on our sheets, the pool was rank with odor and had a strange color, there were big dead cockroaches in the halls and the tub did not have a cover and was clogged (thus having water not drain during showers). Manger was unresponsive to complaints/concerns and did not return multiple phone calls. Again, do not stay there!