Great conversation to help me share my style and wants and left with a fresh cut that I love…read more Thank you Lacey!

Love my highlight and color correction~enhancement by Lacey! Grateful to have an experienced hair…read moreartist in the neighborhood! Look forward to receive some more services. Sweet ladyand awesome facility, cute cat and sweet vibes. Mahalo Lacey! Super appreciate you

We did the couples' 1-hour Lomilomi massage for our honeymoon. GREAT EXPERIENCE!…read more Suzanne and Shivani were excellent. We left feeling relaxed and rejuvenated with a lot of pressure and tension released.

If you're visiting the Big Island on vacation, save yourself the runaround -- book with one of the…read moremany wonderful spas that will reliably communicate with you and honor your appointment. This was unfortunately my second frustrating experience with Hale Ho'ōla. The first was in September 2022, when Suzanne left me hanging for three days before eventually telling me she couldn't accommodate a couples massage. I decided to give Hale Ho'ōla another chance this year. On September 1, I arranged a couples massage for September 15 to celebrate my wedding anniversary with my husband. Suzanne told me she had availability from 4-8pm, I selected 4pm, and provided my email address as requested. On the morning of our appointment, I realized I'd never received the confirmation email or any instructions, so at 9:54am I texted Suzanne to make sure we were still on for 4pm. She read my message but didn't respond. Around 2pm, as we were preparing for the 2+ hour drive from Kona, I followed up again. She read that message too, but again didn't respond. Suzanne finally called around 2:30pm, after we had already been driving for about 30 minutes. She explained that she'd been dealing with power outages over the previous few days, which I completely understand. However, she also admitted that she had forgotten to put our appointment on her schedule and couldn't see us until after 7pm. I asked whether the following day would work better for her. She said yes it would, but needed to confirm with her other therapist and would get back to me. She never did. I followed up again that evening, which she read without responding. It wasn't until around 4:30pm the following day that she finally texted to say she couldn't make it work. Mistakes and unexpected circumstances happen. What I find unacceptable is the repeated lack of communication. Had Suzanne responded to either of my messages, we never would have started a 2+ hour drive for an appointment that wasn't actually on her schedule. What makes this especially disappointing is that we had specifically planned this couples massage as part of our wedding anniversary celebration. Her lack of communication and organization threw a wrench into our plans and wasted precious vacation time that we can't get back. Instead of enjoying that time together, we spent it driving toward an appointment that didn't exist and then waiting around the following day to find out whether she could accommodate us. As a small business owner myself, I understand that running a business isn't easy. But communicating with customers and honoring confirmed arrangements -- or promptly taking responsibility when something goes wrong -- is basic professionalism.

I first had permanent makeup done by Jen in 2015, and from the very beginning, I was impressed by…read moreher skill, professionalism, and attention to detail. About two years ago, I also started going to her for hair services, and she has consistently exceeded my expectations in every way. Most recently, I returned to Jen for permanent makeup, and I couldn't be happier with the results. She took the time to discuss my goals, explain the process, and make sure I felt comfortable and confident with every decision. Her knowledge and experience truly show in her work, and the results look natural, beautifully done, and exactly what I was hoping for. I trust Jen completely and highly recommend her for both permanent makeup and hair services.

First time here and will definitely return! Jennifer is amazing. She did an awesome job cutting,…read morestyling and coloring my hair. I love the highlight color she chose for me. She is so friendly, welcoming and attentive to the needs and comfort of her clients. Her hospitality is something I've never experienced with any other hairstylist! Her salon is very clean and well-maintained, which makes me feel very comfortable. I was very happy when I leave her salon. I definitely recommend coming here and seeing Jennifer if you need a haircut!

I found Carrie under the "The Powder Room". She actually shares a space with someone else, but was…read moreunable to put in her details, so I'm glad she figured out how to add her own! So... I booked an appointment very last minute since I live in Oahu, and was in search for an eyelash technician in Hilo Area. First impression of her was that she was super sweet, she made me feel like I've known her for years. So come to the appointment, she was very attentive on what I was looking for, she showed me different photos on the length and style. She explained to me what she was doing and what was putting on my face. Carrie was very friendly and talking stories, but when I started to doze off, she tried her best not to wake me. She took her time and made sure my lashes were perfect. I was very happy with the results! She sent me details on caring for them and a little more about the lashes. I waited a little past the 10 days to write this review, I went on my Bachelorette at Disneyland so my lashes were in extreme heat and weren't taken care of too well. But they are built to last. I tried to brush them before bed and in the morning, and unfortunately, I love clean eyelashes, so I wash them thoroughly every night with an oil free gentle face wash (Cetaphyl or Purity). Even with the nightly washing, I believe I've only lost no more than 5-10 lashes since the 10 days. There's a few that are facing the other way,(which is normal & I sleep pretty rough) but they still look amazing! A lot of my friends complimented on how natural it looks. So I can't wait for my future relationship with Carrie. Definitely recommend trying her out! :)

The best service Ive ever had. I was skeptical because of location...She did a fantastic job and is…read morenow my one and only. Silk lashed, excellent expensive quality glue is used. I I've been licensed and a previous salon owner in the hair, nails, facial and barbering biz on the mainland for over 35 years; now an RN in the medical industry I am concerned with quality and perfectionism especially around my eyes-Carrie I would hire! and then give a raise. Michelle L. Miller RN

I have alopecia. Which means I have very little hair, and what I do have is VERY fine and thin…read more It's embarrassing at times, as people sometimes stare at me..... I walked into the shop and was directed to go talk to Ku'u'lei..... She was very kind and understanding to my needs. She suggested using a leave-in conditioner, cutting it in layers to make it look fuller, and drying it differently. While she was cutting my hair, I was serenaded by her fabulous voice singing a plethora of Diana Ross tunes! Once finished with the cut, she massaged my neck and shoulders, and I almost fell asleep, as it was so relaxing! My cut is fabulous, and you can be sure I will be back! I give Ku'u'lei a FIVE RATING!

After years of driving past Jan's, I finally stopped in! Kuulei gave me a great haircut. She was…read moreskilled and offered some styling cuts I hadn't known about. So happy to have found Jan's and especially Kuulei!

Kelley gifts us with a kind, healing touch, a clean in-home massage room, and a relaxing playlist…read more If you want to chat, she's a very good conversationalist. If not, she respects the quiet space. My wife and I both find healing from our 90-minute sessions. Grateful.

Amazing Reiki session with Kelley! So much so that I went back a 2nd time in 1 week. Highly…read morerecommended for stress reduction, healing, clearing blocked energy and realigning chakras

Kim is exceptional. She is patient. does what you.ask. My first time doing TAP nails.and I love…read moreit. This is my second set. Last over 4 weeks. I also had the delux pedicure..wonderful.

Great place to get my hair cut, the owner Loyal did a fantastic cut & I am very happy! Appreciate…read moreit being affordable & a convenient to me location. This will be the only place I will get my hair cut - stay local & keep them here - lucky us Pahoa! Was a Shaggy Jay - now sporty Jay!!

Susan She is fantastic!…read more Listens to my concerns about the covering of my gray hair and the length. She was able to work me in her very busy schedule. Highly recommend.