I absolutely adore this place. Years ago I had a friend introduce me to this place to get a…read moremanicure for a pageant, little did I know that I would become a regular. I was never one to constantly get my nails done (I know I said pageant, it was a one and done kinda thing). I would consider myself more tomboy. Not to mention a lot of the times I got my nails done they were usually chipped from my outdoor hikes or me being rugged with my dog but this nail polish is another kind of magic and I don't even get gel. Atmosphere: It's a literal hole in the wall. Down the alley with a little sign outside. Sometimes when it rains hard they put a little ply board up because when it rains it pours and flooding in downtown Hilo is nothing new. I digress. It's a nice little shop and small enough to make you feel like you aren't packed into a little sardine can. Usually there are two workers there are they really know how to read the room. If you wanna talk, they talk, you want peace, you got it! Service: PERFECT and consistent, seriously do not change a thing. For some reason massage chairs hit all the right spots or maybe my boyfriend just gives bad massages, either way, these chairs are COMFY as heck. However, these massages are nothing compared to the amazing job they do with the leg massages. Seriously just thinking about it makes me want to catch a flight to get a pedicure. I'm from Oahu (I know, gag, I hate saying that it sound so pretentious) but there is NOWHERE on Oahu that could beat this place for Pedicures. The prices, the service, the scrub! Sign me up for a lifetime membership. I kid you not I would wait till I was back on Big Island to get a good pedicure. I felt like I was betraying them if I went anywhere else. I've been a regular for a while and they are so caring and deserve the best! You guys are so appreciated!

My fiancée and I got the most amazing and relaxing pedicures. We opted for no polish and was given…read morea longer massage ‼ We are definitely coming back for monthly treatments ‼ We highly recommend Dream Spa‼

We did the couples' 1-hour Lomilomi massage for our honeymoon. GREAT EXPERIENCE!…read more Suzanne and Shivani were excellent. We left feeling relaxed and rejuvenated with a lot of pressure and tension released.

If you're visiting the Big Island on vacation, save yourself the runaround -- book with one of the…read moremany wonderful spas that will reliably communicate with you and honor your appointment. This was unfortunately my second frustrating experience with Hale Ho'ōla. The first was in September 2022, when Suzanne left me hanging for three days before eventually telling me she couldn't accommodate a couples massage. I decided to give Hale Ho'ōla another chance this year. On September 1, I arranged a couples massage for September 15 to celebrate my wedding anniversary with my husband. Suzanne told me she had availability from 4-8pm, I selected 4pm, and provided my email address as requested. On the morning of our appointment, I realized I'd never received the confirmation email or any instructions, so at 9:54am I texted Suzanne to make sure we were still on for 4pm. She read my message but didn't respond. Around 2pm, as we were preparing for the 2+ hour drive from Kona, I followed up again. She read that message too, but again didn't respond. Suzanne finally called around 2:30pm, after we had already been driving for about 30 minutes. She explained that she'd been dealing with power outages over the previous few days, which I completely understand. However, she also admitted that she had forgotten to put our appointment on her schedule and couldn't see us until after 7pm. I asked whether the following day would work better for her. She said yes it would, but needed to confirm with her other therapist and would get back to me. She never did. I followed up again that evening, which she read without responding. It wasn't until around 4:30pm the following day that she finally texted to say she couldn't make it work. Mistakes and unexpected circumstances happen. What I find unacceptable is the repeated lack of communication. Had Suzanne responded to either of my messages, we never would have started a 2+ hour drive for an appointment that wasn't actually on her schedule. What makes this especially disappointing is that we had specifically planned this couples massage as part of our wedding anniversary celebration. Her lack of communication and organization threw a wrench into our plans and wasted precious vacation time that we can't get back. Instead of enjoying that time together, we spent it driving toward an appointment that didn't exist and then waiting around the following day to find out whether she could accommodate us. As a small business owner myself, I understand that running a business isn't easy. But communicating with customers and honoring confirmed arrangements -- or promptly taking responsibility when something goes wrong -- is basic professionalism.

Awesome manicure and pedicure from Rondalyn! Best I've had even from the mainland. So glad I…read morefound this salon . So attentive, detailed, and her hand and foot massage was amazing. I almost fell asleep! Already made my next appointment!

Locally owned and operated! Very clean, professional and very friendly. I would never go any where…read moreelse.

I almost don't want to write this review because I'm selfishly worried that everyone is going to…read morebook Michelle and I won't be able to get an appointment next time! I was visiting Hilo and decided to take a chance on Sea Bird Massage & Spa, a place I had never heard of before. I booked a 90-minute deep tissue massage with hot stones and cupping, not knowing what to expect. When I arrived, I was greeted by Michelle, a petite, warm, and professional therapist who immediately made me feel welcome. The intake process was simple--a single page with a few questions--and within minutes I was led into a peaceful treatment room with relaxing music and a calming atmosphere. For context, I'm 46 years old and get a lot of massages--often one or two a month in California. As an overnight nurse, I carry a tremendous amount of tension in my neck, shoulders, and upper back from years of charting and poor posture. I've experienced the full spectrum of massage therapists: the ones who barely touch you and leave you feeling like you paid to be petted for an hour, and the ones who go so deep that you spend the entire session trying not to crawl off the table. Michelle was neither. She was PERFECT. When I asked for medium pressure, she somehow delivered exactly what my body needed. Not too light. Not too deep. Just right. It honestly felt like she could read my thoughts--or at least hear what my muscles were telling her. She knew exactly where to focus, how long to stay in a tense area, when to ease off, and when to gradually work deeper. I've had countless massages over the years, and Michelle used techniques I had never experienced before. At one point, I genuinely felt like six people were working on me at the same time. I later noticed the bamboo bar above the table and realized she may have been using it for some of her bodyweight techniques. Whatever she was doing, it was incredible. There were moments when she was using her hands while simultaneously applying pressure and stretching in ways that completely melted years of tension. The session included deep tissue work, stretching, cupping, hot stones, hot towels, percussion techniques, scalp massage, face massage, jaw work, neck stretching, and even an eye mask when I turned over. My joints were popping and releasing. My muscles were letting go one by one. I was so relaxed I think I may have been drooling at one point. I kept telling Michelle she was magic because that's honestly what it felt like. She checked in frequently about pressure, was attentive, polite, and incredibly intuitive. Her understanding of anatomy and body mechanics is obvious. Despite her petite size, she has remarkable strength and control. By the end of the session, I felt lighter, looser, and more relaxed than I have in years. My body was practically thanking me. I don't know how long Sea Bird Massage & Spa has been in Hilo, but it is truly a hidden gem. From the outside, you would never guess that one of the most talented massage therapists I've ever encountered is working inside. If you're considering booking here, do it. And if Michelle has an opening, grab it immediately. Thank you, Michelle, for one of the best massages of my life. I only wish I still lived here so I could become a regular. 10/10. Five stars isn't enough.

Sea Bird Massage is a wonderful establishment. Rachel, the owner, is so sweet to deal with and so…read moreaccommodating. I have never had to wait more than a day to get in to see someone, and typically I've been helped within an hour. This business is legit! The office and treatment rooms are clean and orderly and the staff is patient and kind. I've been having terrible discomfort in my back due to inflammation. George and Brenda, both of whom worked on my back, have been awesome. They are careful and incredibly effective in dealing with my issues. I'm so thankful to have found this business. If you have a therapeutic issue or simply want to relax, I would encourage you to call Rachel and get an appointment set up today! Five stars for sure!

I don't trust many people to cut my hair but needed a haircut for like 3 years lol. Aunty Janice…read moreis amazing. I needed a trim and I got my hair styled, trimmed and she put some oil to keep it nice and smooth. She is also the sweetest. I called her that day and on top of her already tight schedule she fit me in before my flight back to Maui. I recommend her to anyone who needs a hair cut, colored, styled. She does it all!!

Always a pleasure working with Janice...I don't see her often enough! But when I do, I'm happy…read morewith the haircut and scalp massage during shampooing . She really helped my thick curly hair and has a nice variety of products to help control the frizz. Thank you Janice!!

The best color and hair appointment I've ever had. I recommend going to Kasea for all your hair…read moreappointments. Today was my first appointment with Kasea and we fixed a hair job another stylist did. I went into the appointment just thinking about going darker with a toner and for a trim. But she thoroughly explained the vision she had for my hair and made it happen. We went with a full highlight while smudging the roots to create a more cohesive blend, toner to take away the brass and a trim. The environment of the salon was calming and relaxing. I do believe that her kindness and patience alone is worth every penny and the end results are the cherry on top. Thank you for the wonderful experience and I'll see you again soon.

This lady! We had a good connection from the start. She knew her stuff. She made me feel so…read morerelaxed. Deep toning and a good cut is what I needed and she delivered. Mahalo nui

I first had permanent makeup done by Jen in 2015, and from the very beginning, I was impressed by…read moreher skill, professionalism, and attention to detail. About two years ago, I also started going to her for hair services, and she has consistently exceeded my expectations in every way. Most recently, I returned to Jen for permanent makeup, and I couldn't be happier with the results. She took the time to discuss my goals, explain the process, and make sure I felt comfortable and confident with every decision. Her knowledge and experience truly show in her work, and the results look natural, beautifully done, and exactly what I was hoping for. I trust Jen completely and highly recommend her for both permanent makeup and hair services.

First time here and will definitely return! Jennifer is amazing. She did an awesome job cutting,…read morestyling and coloring my hair. I love the highlight color she chose for me. She is so friendly, welcoming and attentive to the needs and comfort of her clients. Her hospitality is something I've never experienced with any other hairstylist! Her salon is very clean and well-maintained, which makes me feel very comfortable. I was very happy when I leave her salon. I definitely recommend coming here and seeing Jennifer if you need a haircut!

Heather is my Hair-a-pist! Like therapist... she is an artist in her craft and a genuine person…read more She listens to you and always make sure you are comfortable. I have never left her chair or shop dissatisfied. Convenient location. Very reasonably priced for her service.

Not only did Heather rock my hair, she made my husband so handsome (not that he wasn't before)…read more Such a quality person with epic skills. We will most definitely be back!!!