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    10 years ago

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    Kiehl's

    Kiehl's

    (5 reviews)

    £££

    It's time for me to own up…read more Maintaining this level of hideousness does not come without a cost. I love Kiehl's products, but that is not the reason I am giving this particular store 5 stars. The men's section is just inside the doorway. You can't miss it, all products are in a very masculine navy blue. The checkout and staff are usually located at the back of the store. This is perfect. If I am feeling particularly unsociable, I can step inside the store, browse the men's products and then exit the store quickly should one of the staff step towards me. I often don't want to conversate for two reasons. 1: Because I want some time to let my scepticisim and curiosity breathe. I want some time to see what's on offer, read about the ingredients, smother some shit on my wrists and navigate my way through the complex world of male skincare. Alone. 2: I don't want them judging me. Sometimes beauty consultants will come over and say things like "What skincare do you use at the moment?". They know full well what they are doing. They see this face and their soul screams, "How can he leave the house like that!", but through their leading questions they supress their disgust. This makes me feel awkward. Fortunately, the staff in Kiehls are polite and not intrusive. They might ask if you need any help, but if you say no, they will leave you alone. If you do ask for help, you don't feel patronised and they genuinely make an effort to try and help. You should also know that they have a one month return policy. So if you try one of the producs sand it doesn't work out, you can return the product. I also like that all the products are neatly aligned and there is always a tester available for whatever product you're considering. Ask if you can try some samples and the staff will guide the way. I kind of like that they all wear white lab coats. I've just realised, that probably tricks me into thinking the place is super clean and sterile. Smart. I have one tip for them. They should diffuse Kiehl's Musk Eau de Toilette throughout the store. It's an incredible scent.

    Kiehl's is an American high-end cosmetics company, selling items such as cleansers, toners,…read moremoisturisers, shampoo and perfume. I've been wanting to try their products for a long time, but had never gotten around to buying any. I was recently bought a gift set containing a full size face wash, toner and a moisturiser, but unfortunately I felt like it's not quite right for my skin. I went back to Kiehl's today to get some advice on possibly changing the type of products I need to use on my skin. When going into a higher-end shop I always worry that I'm going to be given the hard sell and feel pressurised into buying something, but this was not the case at Kiehl's at all. The lady who was assisting me was really helpful and was happy to ask me any questions I had about the products. I ended up buying a new facial wash, and was told that there is a 28 day guarantee whereby you can bring your products back to exchange or refund should the product not be quite right for your skin! I wish I had known this before as I would definitely have swapped the products that I was gifted. I did a little research in to the company and found out that Kiehl's don't really advertise; instead they have built a customer base on word of mouth, and giving out samples with every purchase. I was given three samples today, and they weren't just random samples thrown in to the bag, but samples of products that I might find better for my skin. I've tried one of them already and I'm really pleased with the results. I'm going to be using Kiehl's a lot more in future, their products may cost slightly more than high street brands but the quality of the products, service and information you get when buying their products is worth it.

    Superdrug

    Superdrug

    (4 reviews)

    ££

    Superdrug at Churchill Square is one of three Superdrug branches in Brighton centre, alongside…read morestores on Western Road and in the Railway Station, it is by far the biggest and best branch, located in a rather central location in Churchill Square Shopping Centre, that however isn't saying it is a fantastic store though, it is just the best of the rest, kind of like saying Liverpool were the best of the rest after City in the Premier League, that doesn't mean they're getting a trophy. I called in here to pick up a few drinks with the selection at the Western Road store being diabolical, the selection here was slightly better with multiple fridges, however, most of which seemed to include either water or coca cola branded beverages, I presume Superdrug now have some form of deal with Coca Cola as it seems they've removed all other rivals such as Lipton Iced Tea (which I used to like) and Pepsi. I decided to pick up a Fanta Zero, having previously acquired a coupon. The staff member at the till rudely questioned whether it was still valid, and looked at it like she'd never seen a coupon before, she even questioned it with another member of staff, when it was indeed valid. This is pretty understandable, but no apology and making me feel like a criminal for using a coupon is not good service at all. They did have a satisfactory product range in regards to most other products. Poor customer service and handling of coupons, issues with the selection of drinks (the Fuze tea they have used to replace the Lipton iced teas here are also around 40% more than they sell for in supermarkets including the Co-op with the multibuy offer only making the price average) 2* - Slightly generous rating, mainly down to it being the better branch in the city and okay in some, albeit few areas.

    What's with the flurescent lighting and the hot, stuffy air?…read more I've been to other branches of Superdrug and happily ran around the store stocking up on toiletries and beauty products. This particular branch in the Churchill Centre however, always gives me a headache. The lights are always on full beam like I'm about to be strip-searched and interrogated for something I haven't done. And don't ask me why, but they either don't like using air con or they always have it switched to warm. Tropical heat might encourage some customers to stock up on sun lotion, after sun and flip-flops. It just makes me head for the door!

    Kiko - cosmetics - Updated May 2026

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