It's time for me to own up…read more Maintaining this level of hideousness does not come without a cost. I love Kiehl's products, but that is not the reason I am giving this particular store 5 stars. The men's section is just inside the doorway. You can't miss it, all products are in a very masculine navy blue. The checkout and staff are usually located at the back of the store. This is perfect. If I am feeling particularly unsociable, I can step inside the store, browse the men's products and then exit the store quickly should one of the staff step towards me. I often don't want to conversate for two reasons. 1: Because I want some time to let my scepticisim and curiosity breathe. I want some time to see what's on offer, read about the ingredients, smother some shit on my wrists and navigate my way through the complex world of male skincare. Alone. 2: I don't want them judging me. Sometimes beauty consultants will come over and say things like "What skincare do you use at the moment?". They know full well what they are doing. They see this face and their soul screams, "How can he leave the house like that!", but through their leading questions they supress their disgust. This makes me feel awkward. Fortunately, the staff in Kiehls are polite and not intrusive. They might ask if you need any help, but if you say no, they will leave you alone. If you do ask for help, you don't feel patronised and they genuinely make an effort to try and help. You should also know that they have a one month return policy. So if you try one of the producs sand it doesn't work out, you can return the product. I also like that all the products are neatly aligned and there is always a tester available for whatever product you're considering. Ask if you can try some samples and the staff will guide the way. I kind of like that they all wear white lab coats. I've just realised, that probably tricks me into thinking the place is super clean and sterile. Smart. I have one tip for them. They should diffuse Kiehl's Musk Eau de Toilette throughout the store. It's an incredible scent.

Kiehl's is an American high-end cosmetics company, selling items such as cleansers, toners,…read moremoisturisers, shampoo and perfume. I've been wanting to try their products for a long time, but had never gotten around to buying any. I was recently bought a gift set containing a full size face wash, toner and a moisturiser, but unfortunately I felt like it's not quite right for my skin. I went back to Kiehl's today to get some advice on possibly changing the type of products I need to use on my skin. When going into a higher-end shop I always worry that I'm going to be given the hard sell and feel pressurised into buying something, but this was not the case at Kiehl's at all. The lady who was assisting me was really helpful and was happy to ask me any questions I had about the products. I ended up buying a new facial wash, and was told that there is a 28 day guarantee whereby you can bring your products back to exchange or refund should the product not be quite right for your skin! I wish I had known this before as I would definitely have swapped the products that I was gifted. I did a little research in to the company and found out that Kiehl's don't really advertise; instead they have built a customer base on word of mouth, and giving out samples with every purchase. I was given three samples today, and they weren't just random samples thrown in to the bag, but samples of products that I might find better for my skin. I've tried one of them already and I'm really pleased with the results. I'm going to be using Kiehl's a lot more in future, their products may cost slightly more than high street brands but the quality of the products, service and information you get when buying their products is worth it.

The worst customer service I have encountered in quite a while. My order was forgotten and only…read moregot shipped once I chased - weeks later. No apology or any effort to compensate for their error. I had to ask for a refund on next day delivery. I had a query on the packaging and after several emails, the response I received from customer services was unsympathetic and abrasive - basically they said the issue was my fault. I have written to the MD and have received no reply whatsoever. Basically, they act as if they don't care. The products are expensive - suggest you spend your pennies more wisely than I did with a company that looks after its customers better.

Discovered Pecksniff's whilst staying in a London hotel as they were the toiletries given as…read moregratis! Just loved the calm range. Ordered the body lotion and shower gel 3 days ago and they've just arrived! Considering Xmas post amazing!! Wonderful calming scent and came with 3 gratis testers of perfume. Argentum is just gorgeous, sensual and luxurious!! Can't wait to use all my products. Will be buying from you again. Thank you so much for brilliant service and wonderful products! Happy Xmas! Ginny Walton x

Too Many Obstacles! Their website is difficult, they do not honor their coupons and they try to…read morecharge an additional dollar to be able to track your item.​

This company is a scam and fraudulent. I asked the company to cancel my order and they would not do…read moreit. Then they sent half of the expected order and were lucky that my family member took the package. However, they only sent half of the goods (totalling over $150) and refused to acknowledge they made an error. Go anywhere else for your products, their customer service is atrocious.

If you flick straight to the beauty pages in magazines and love to experiment with makeup and…read morehairstyles. Or if you like to buy in bulk to save money- this is the place for you. Set up as a source of beauty products for the trade, it's now also become a resource for any beauty fan. They have a brilliant stock of hair products in huge sizes to keep you going for months and save you money-many of the brands usually only available in salons. They are also great for nail varnish, manicure products, hair dryers, waxing products and hair brushes. All cheaper than most places.

I've been in to Kiko a few times, more out of curiosity than necessity, as they have such a huge…read morerange of cosmetics and skin treatments. As I work in the public eye, all over the world, I have to look my best from the moment I get on a plane to the moment I step off and beyond! Although my skin isn't too bad, I've inherited the family eye bags and nothing I do seems to improve/hide or conceal them. Today I had the benefit of a really helpful advisor. (I wish I'd asked for her name but I'm sure the word 'Manager' was on her badge - could have been an assistant manager or, maybe, even THE Manager, but I couldn't fault her understanding of the products). She went into fine detail about everything; about the research, the ingredients and the effect. She experimented with both eyes. On one she used only the concealer and corrector wheel, on the other eye the Eye trainer, plus the two products already mentioned. My husband and daughter could immediately see the difference and, more importantly, the improvement. The products are amazing but what really impressed me is that she never pressured me into buying anything! I DID buy the products because I could see the result I'd only ever dreamed of but I would definitely go back and buy more from Kiko because it was an uplifting shopping experience for me. I have to give 100% marks for all the staff. The store was packed but, from what I could see, the assistants were willing to help and advise and everyone was greeted with a smile. What's more - the staff kept a discreet distance - readily there - but able to help if needed. Kiko - you have it - this is what cosmetic shopping is all about. Thank you - I'll be back!

Superdrug at Churchill Square is one of three Superdrug branches in Brighton centre, alongside…read morestores on Western Road and in the Railway Station, it is by far the biggest and best branch, located in a rather central location in Churchill Square Shopping Centre, that however isn't saying it is a fantastic store though, it is just the best of the rest, kind of like saying Liverpool were the best of the rest after City in the Premier League, that doesn't mean they're getting a trophy. I called in here to pick up a few drinks with the selection at the Western Road store being diabolical, the selection here was slightly better with multiple fridges, however, most of which seemed to include either water or coca cola branded beverages, I presume Superdrug now have some form of deal with Coca Cola as it seems they've removed all other rivals such as Lipton Iced Tea (which I used to like) and Pepsi. I decided to pick up a Fanta Zero, having previously acquired a coupon. The staff member at the till rudely questioned whether it was still valid, and looked at it like she'd never seen a coupon before, she even questioned it with another member of staff, when it was indeed valid. This is pretty understandable, but no apology and making me feel like a criminal for using a coupon is not good service at all. They did have a satisfactory product range in regards to most other products. Poor customer service and handling of coupons, issues with the selection of drinks (the Fuze tea they have used to replace the Lipton iced teas here are also around 40% more than they sell for in supermarkets including the Co-op with the multibuy offer only making the price average) 2* - Slightly generous rating, mainly down to it being the better branch in the city and okay in some, albeit few areas.

What's with the flurescent lighting and the hot, stuffy air?…read more I've been to other branches of Superdrug and happily ran around the store stocking up on toiletries and beauty products. This particular branch in the Churchill Centre however, always gives me a headache. The lights are always on full beam like I'm about to be strip-searched and interrogated for something I haven't done. And don't ask me why, but they either don't like using air con or they always have it switched to warm. Tropical heat might encourage some customers to stock up on sun lotion, after sun and flip-flops. It just makes me head for the door!

When I think about the happiest days of my life, there is the day I got married, the day my…read moredaughter was born, getting the keys to our first home, and finding out Space NK was opening in Brighton. From when I was old enough to hold a lipbrush I was travelling up to London to Space NK in Covent Garden when it was just a lone shop that noone had heard of to spend money I didn't have on make up I couldn't afford. Not alot's changed, I still can't afford it but I still get just as excited looking at all the fabulous celebrity products, they stock Laura Mercier, Eve Lom, Philosophy, Chantcaille and so much more, make up, skincare and scents. I had my make up done for my wedding in there and if I say so myself I looked bloody gorgeous, all down to them.

I am a huge fan of space nk and have popped into this store several timesl. Have found the service…read morea bit slow though but thats usually the norm in these types of shops! Great selection of beauty products though, great gift ideas, although what with the credit crunch I doubt so many people will be filing through their doors as the products are quite expensive, but i recommend the dyptique candles as they last ages and smell wonderful.

My husband has just had a cataract operation and he wanted a clear lens in his glasses for the…read moreoperated on eye ASAP. Our usual optician wanted 10 working days to change the lens in the glasses. We went into this vibrant opticians (some amazing frames!) and they replaced the lens in 30 MINUTES!! Incredible. Great customer service. Thank you! We will be coming here in future for all of our glasses and sunglasses as there is such a great variety.

It was a pleasure to do business with Specs Opticians not just because of their extensive…read morecollections and personal service but also for great aftercare. I had bought a pair of designer glasses 3 years ago, one of the arms came off due to a faulty hing, although the guarantee had run out Jamie kindly fixed them free of charge.. great customer service! Anthony