We were Super excited to visit Lush in West Edmonton Mall... my sister in law Just moved into her…read moreNew Home and I could not wait to spoil her rotten!!!!!! I Knew what she has been looking for but once my mom got to the store on Monday, 8/7/2023, I knew we needed help and in Philadelphia and NJ lush stores the associates are Super pros and Experts. I'm not sure why this store was Different on our visit. Deeply disappointing and frustrating. I had lots of ideas and questions so I asked the 2 young ladies but they completely disregarded me and continued talking even when I said Excuse me and they just ignored me. I Hope they DONT work on commission, or Maybe they just make a salary and Do Not Care about customers or any kinds of Customer Service. My mind honestly was blown away. If I acted like this, I wouldn't have a job. I went further inside the store and stood in line at the register and the bubbly and kind Asian cashier answered my questions about anti aging and about their enchanted Eye cream! Half of my battle was done and so when I asked her to point me towards that area of this Wonderful enchanted Eye Cream, she did not respond with directions. She walked away to her associates who ignored me and then told me she was Off the clock and the girl who previously ignored me attempted to help me. Why was she blowing me off when she just Could have said pointed me in the direction of the cream instead of passing me off to someone who Clearly Did Not want to Help me. I'm so aggravated when I just wanted to buy gifts for someone who I love. I'm amazed that anyone is allowed to Treat customers or any other person like this. We WONT be back. Ever. I hope they can at least are train their workers. They may need a new job where they Do NOT EVER work with People. I can understand if it was a Ghetto-Hood-Rat place, but there are some really nice and high end stores. It's a pity that their associates have no clue how to demonstrate "Customer Service". I also see many great reviews but the 4&5 Star reviews show purchasing online or shopping self serve and not needing any associates Help.

LUSH is a great stop for a treat for yourself or any girl in your life - Animal/Cruelty free…read moreproducts with an eco friendly vibe. Minimal packaging and loads of items made fresh weekly (word to the wise, give a gift card or buy a day or two before gifting because some items like the face masks have to be refrigerated and expire 30 days after purchase). Don't be shy to ask for demos or samples of things to make sure you find the product that is right for you. I appreciate that I never feel pressured by the staff to buy anything and always feel that they are able to answer any questions I may have. I do find the price point a bit high so I end up sticking with companies like Bath and Body Works for my day to day purchases even though I'd prefer the products here. It'd be nice if they had a weekly sale or at least it seems I never pop in when there's a sale. While I don't mind letting my husband steal some of my philosophy products from Sephora I don't want him using up half of one of my face washes in one fell swoop! Portions are small and prices are high - so plan accordingly to what's worth the bang for your buck :-) With names like chocolate cupcake for face masks, you may want to have a bite to eat before popping in or you're tummy will be growling in no time at all! See you soon Lush :-)

Love this store. Beautifully displayed product. must visit!!!! The employees are really nice and…read morevery knowledgeable. They don't pressure customers into buying anything but rather provide advice and give recommendations!

Beautifully displayed product. The lady who helped my friend was knowledgeable and kind. I liked…read morethat the store didn't have a strong perfume smell when you walked in. They were able to explain the benefits of their products and they offer refills on the majority of their products so you don't have to throw away the containers. Some products focused on reduced waste others not so much. Nice boutique for fancy soaps from France.

stumbled upon rocky mountain soap company and had to check it out, proudly made in alberta, 100%…read morenatural, and committed to sustainable, toxin free skincare. the store's modern rustic design reflects its eco friendly brand. warm wood accents and minimalist displays create an inviting atmosphere, while the glass storefront keeps the space open and airy. i wash my hands a lot, which leads to dry, and chappped skin. they had a lavender earl grey lotion to test, intriguing scent, smelled great, and felt soothing. the sales associate was friendly and shared that everything is handmade in canmore, and ethically sourced. sampled a few scents, but one whiff of the lavender body butter and i was sold. ended up buying three sticks (similar to a deodorant stick), not just because they smell amazing, but because they're super practical. solid, so no worries about liquid restrictions when traveling, and compact enough for a backpack, purse, or coat pocket. made with ten ingredients or less, recyclable packaging, and they even have a handwashing station. small businesses like this are the heart of the community. love discovering brands like this and supporting them.

I love all these soaps! They smell so good and work so well. Customer service is top notch.read more

Am glad I finally stopped in after walking by so many times. I was researching a product online…read moreand the Kiehl's product was one of the top ranked for dark spot solution. I went in and saw the product and was approached immediately. It was great the the associate provided me with information that was consistent with the information that I read online. She made suggestions about how to use the product and showed me other products in the line without being pushy to try to get me to buy more and items that I may not need. Having used the hand cream recently, I also asked about it and she showed me the cream and gave me information about it. There were products in the men's line that she also showed me and knowledgeable about how and when to use them. I liked that her and another associate spoke about the products having used them or her boyfriend having used them. In addition to the purchase, they are generous to offer and provide samples. Even if they don't have packets, they make samples in little containers to take home and try. I was give quite a few samples. I've been using my dark spot solution for about a week now and I haven't noticed much difference yet but hopefully the dark spots will diminish. They were having a promotion where every $30 spent would get a coupon for $15 off purchases in the next few weeks. I ended up with 3 of these cards and they can't be used at once and on a minimum purchase of $30 so I will be back and pick up a few more items.

I am about to have incredible skin…read more Even after walking past Kiehl's a million times in Southgate Mall and hearing my mom rave about it for ages, I never tried any of their products. I don't know why - I am a beauty and skincare product junkie. I think I just always thought their stuff was super expensive, so I stuck with my usual, in-my-price-range-but-not-amazing drugstore stuff. No more! I'm officially hooked on this stuff. So yeah, $25 is more than you'll pay at Shoppers for a face wash, but this stuff is the shizz. I've given in and ponied up for the face wash, moisturizer, overnight cream, toner, and more. But it's WORTH IT. Regardless of how awesome the products are, I just need to shout out the staff here. They are geniuses. Because Kiehl's doesn't just have one face wash, they have like, twelve. But these guys and gals know which one is right for you. And then they'll write it down on a card for you and store it in the system so you always know which products to get next time you come back. WEM, thanks for adding this long-overdue skincare dream store to your collection of shops!

I ALWAYS make a stop in the Body Shop to look for gifts. It's just a good idea…read more As usual, they didn't disappoint. I love their gift packs and specials. That is reason enough alone to check it out. This year my card got updated to something cooler and free of charge. I LOVE it. I'd also like to shout out to the staff. I haven't met those two guys before, but they were helpful and super nice. Especially the one with the great eyelashes, he was really helpful.

I really like The Body Shop. It smells amazing! If for nothing else, go in to enjoy the smell…read more I used to shop here a lot in junior high and high school but not as much anymore. Which is a shame because I do love their stuff. I find their stuff expensive for what you get though. I used to buy gift baskets here all the time but they were a bit pricey. My favorite stuff at The Body Shop is the Satsuma line. It smells so amazing and I still buy it to this day. I have been using it forever and I never get sick of it! The girls in The Body Shop are usually very helpful too. I had some questions about their cosmetics the other day (I've never used them) and they were happy to answer my questions. It's a good place for soaps and toiletries. If you've never ventured in, let your nostrils guide you!

I don't know about you but I love lotions and creams that smell great and are made from mostly, if…read morenot all, natural ingredients. I love the body butters that The Body Shop sales. The butter does wonders for extremely dry, winter beaten hands. They smell great and they last a long time. After a whole day I can still smell trances of it on my skin. I really think you get your moneys worth when you pick but the body butters. My favorite ones are the mango, the strawberry and the orange smelling one (Satsuma). The bigger containers are about $20.00 but since you don't need to use too much at one time and how you don't need to keep reapplying so one container actually lasts a long time. They also have these great little papers that you can use to take away the oil on your face if you have really oily sink. It also helps to reduce shine (which is probably caused by the oil... right?). I also love the perfume oils they have; the Satsuma is really nice, but my favorite is the White Musk. The staff is really nice and always helpful. I usually go to the Kingsway Garden Mall location but I also like the West Edmonton Mall location... I didn't know they had stores on both the first and second level (both by the ice rink).

I absolutely love the body shop! But I went to this location today, and picked up some great deals…read more I love the Vitamin C radiance line, and there Tee Tree Oil is amazing! The service there is great too, the lady was so helpful and showed me all the new products, plus got me some great deals today! Which is always a plus :)

I am legally blind and with having a white cane, you live a one arm lifestyle. As soon as I walked…read morein I was greeted by a lovely lady name Abby and she is wonderful! I knew what I needed to get and Abby was so helpful and got everything for me which was great and I thought I had to go up to the counter. And then she pops out and says " I can bring the mobile app out to you and we don't have to go to the counter?" Well that's just about made my day Because I had everything right there on one of the chairs in the store and it would've been another hassle to bring the bags of everything else I bought and that to go to the counter and do everything. The customer service is great and and they definitely know their stuff. And don't be afraid to ask questions

I absolutely love this place. Inused to walk by it all the time and thought that it was just an…read moreoverpriced soap shop. I didn't realize how thoughtful they are with the ingredients, their packaging, and supporting causes around Edmonton. Their products are a little more expensive than most but so worth it. My husband loves their men hair products and I love their soaps, shampoos, creams, face wash, Eye make up remover. Most of their products are vegan and a lot of are package free.

Don't only shop local, but made local, too!…read more Did you know that many of the products in Wild Prairie Soap Company are made right on site in the store?!? Fabulous, eco friendly, chemical free and gentle on the skin. It simply doesn't get better than this! My personal faves are the soap plates made from little pebbles/stones! The perfect accompaniment to a soap here filled with wild prairie goodness like flowers :-) As mentioned by other reviewers, the prices are higher than drugstore but the product is a million times better and will last far longer made from olive oil! The perfect store to treat yourself or a friend!

This was quite a nice shop. I don't usually venture down this far on Whyte Ave so I was pleasantly…read moresurprised when I came across Wild Prairie. It is a beautiful little soap and bath shop. The girl working was incredibly friendly and we had a great round of small talk as I browsed the store. The smell of the store was great because it wasn't overpowering like a lot of soap stores that I can barely stand to be in for more than 30 seconds. They had some really cute gift sets and some very tempting bath salts. The bath robes are amazingly soft - I couldn't believe it! The lotions and natural soaps are all fantastic. The few home decor items they have are really nice too. And the Poo-Pourri is awesome! What a great name! I wonderful spray to make your bathroom smell beautiful after . . . well, you know. Great store!