I love the doctors here. Dr. Bob and Samantha are awesome. The nurses are sweet and personable.
However, the front office staff is unwelcoming and often times VERY rude. One of the ladies, Christina I believe, has gone as far as ignoring my question and pretending she didn't hear me...rolling her eyes and looking away to make it clear she wasn't going to even acknowledge me. Anytime I am forced to have any type of interaction with her she's nasty and I'm left upset and wanting to leave the office entirely.
The other lady is okay, it really depends on the day. I have seen them be super nice and accommodating one minute and absolutely rude the next.
This office would benefit-not only for those who work there-but I'd be way more inclined to refer people I know looking for an office worth traveling to, if the ladies who works the desk didn't make it clear they hate their life and hate you for inconveniencing them to lift a finger.
Considering these women are the first faces you see when you walk through the door, it's time for an upgrade.
UPDATE*
We have been coming here for over a year now and when I'd don't think it could get any worse, it has. Again, the doctors are great. SAMANTHA IS THE ONLY REASON I HAVE STAYED. However, the front desk staff have yet to make any changes.
I even had an issue with scheduling TWICE because they kept making mistakes about how many well child visits I could have in one day (I have five kids)
My husband took off an entire day of pay so he could help me bring all the kids to the doctor and they called less than 24 hours later saying they were rescheduling because of their "mistake" yet acted as if it was my fault. It just keeps getting better !!!
They don't greet you. They NEVER speak to your children. They never smile. It's like torture for them and now for my family.
I bring my kids up with manners and always teach them to be polite and gracious and these ladies are just so dang rude I'm embarrassed for them.
I'm embarrassed for this practice. It's unfortunate I know they've lost business because of it.
My mother had absolutely no idea I brought my kids here and in passing I mentioned it and she gasped in complete horror that I take my kids there (she deals with collections and has done plenty of business with this practice) she had nothing but horrible things to say about, you guessed it, the front staff.
I just can't ! read more