This business is our go-to for my wheelchair bound mom's transport for medical appointments. They…read moreare punctual, friendly and flexible. Thank you!!

Mike and his company are reliable and do a great job. We got to my dad's appointment and back in no…read moretime. Thank you.

Unfortunately, I felt they tried to hustle me. I called to schedule transport a few weeks in…read moreadvance and was told that the processing for my insurance to cover it would likely take too long, but I could pay out of pocket. When I said the price was more than I could afford, the man told me that since my procedure only required rides home, I could just schedule one way trips and that would cut my price in half. I confirmed this with him. Then, I filled out a formal request online. I didn't hear back for nearly two weeks, so I called him. He was busy, and finally, when we spoke, which was only a few days before my procedure, he said he could do it, but the price would be double. For someone without family or friends local and available, this would put them in a very tight spot, because you generally need to secure medical transport 2 weeks prior to procedures, and you can't cancel or reschedule your procedure less than 48 hours before your procedures without being hit with major fees. I promise you the man I spoke with (Ed), knew this. While he was friendly, his actions were inconsistent, and dishonest. Even though I had to put in a lot of info online to formally request their services, I received no online or written quote or confirmation whatsoever, which left me vulnerable. Thankfully, a different option worked out for me. I recommend you try another company.

I have used United Med Transportation for a few years to transport my mom in her wheelchair to her…read moremedical appointments. They are very timely and communicative with online booking. All of the drivers and staff are friendly and very safe drivers. My mom was happy and confident using the service. She was afraid to leave the house for years and she actually looked forward to getting out and around with United Med. Thank you to Ed, Flori and all the staff for the excellent service!

My son was hit by a car as he was walking and now is quadrapalic. The last 2 years has been a…read morenightmare with transportation companies! We got a referral for one access and Raul & Erin were the the transporters that have showed up not just 1 time, a handful of times. Each time I go with my son to his appointments and Raul & Erin are on top of their responsibilities! I want to thank them for going above and beyond with making sure they load my son into the van correctly, they make sure they move him onto the gurney patiently and correctly., they always take their time and are always in good spirits. I would love for those 2 to be our always guys to help transport my son. THANK YOU RAUL & ERIN

I usually don't like to give one star reviews to businesses, but I had to share my terrible…read moreexperience with One Access. The driver himself was pleasant enough but the dispatch team was horrible in that they sent this driver all over the Bay Area instead of logistically concentrating him to the Peninsula. The patient had an appointment at San Bruno Kaiser at 10:45am so the pickup time was slated for 10:15am to accommodate the 14 minute ride time. Inexplicably, the ride didn't show up until 10:55am, even with repeated calls to One Access. The driver apologized for being late, blaming dispatch for sending him to Los Gatos for his prior patient ride. Worse yet, the driver had no partner, so loading a wheelchair patient solo took extra time. Unfortunately, we arrived for the patient's 10:45am appointment at 11:20am, leaving only about 15 to 20 minutes left for the actual therapy time. I asked the driver if he would just stay since we would be back out from the appointment in 20 minutes, and he just gave me the dispatch phone number to call when ready for pickup. Upon completion of the appointment at 11:40am, we come out and the driver is nowhere to be found. Calling the One Access dispatch to locate a ride, they tell us transport is behind schedule and would arrive at 12:15pm....not really acceptable making a wheelchair patient wait 35 minutes in inclement weather. Unfortunately, 12:15pm rolls around, then 12:30pm....no driver. So I call Once Access again and they said the driver is on his way and should be there in about 15 to 20 minutes. Finally, the van rolls around the corner at 12:50pm -- mind you, the patient has waited for over an hour at this point -- and to our astonishment, it is the same driver from the morning! Instead of assigning another driver, One Access overloaded this driver with multiple rides which has cascaded making other patients late. The driver informed me that after he dropped us off, dispatch assigned him 2 more rides up to San Francisco. It would have made more sense to have him just wait 20 minutes instead of making the patient wait over an hour -- unacceptable. One of the worst transports experiences ever, both to and from! Go with America West -- they are always on time, provide great patient transport experience, drive excellently, and usually have 2 people to assist with wheelchair patients.

While definitely not the worst experience, customer service was below average while trying to…read moreconfirm an appointment. My mother complained that there was not enough room for her on the vehicle and she wasn't that happy with her experience. In person, the driver was courteous, and the price seemed reasonable, but due to the customer service on the phone and the limitations of the vehicle, I had to give it 2 stars.

My husband had a series of five medical appointments in a town about 30 minutes from our home and…read morewe needed to find a company that would transport him in his wheelchair. We had no experience with that form of transportation and no insurance coverage for it, so we contacted TransAmbulance for a quote and booked their service to try the first day. We were so impressed with their reliability and the driver's safe handling of my husband in loading, securing for the ride, and unloading that we continued to use their services for all five appointments and will continue to use them for future appointments. We recommend TransAmbulance highly.

If I could leave 0 stars I would. I explained what we needed as far as someone to get my aunt in…read moreher wheelchair down a set of gradual stairs and that it was a full-size wheelchair. The person that they sent was physically unable to perform the job and when they tried instead of popping up the front of the chair they just pushed my aunt out the door which caused the front of the wheelchair to drop which almost made my 80 year old aunt fall face forward out of the chair. At that point I told her to stop and I had to get my aunt to the van. Other transports services were going to send out 2 people for around the same price but were all busy on the day I needed the service. So for the same price we got someone that almost cause my aunt to be hurt. Use this company at your own risk.

Lifesavers are really are the Lifesavers!! I've called almost about 25 to 30 transportation…read morecompanies on New Year's Eve day evening time to help me take my grandma home. Lifesavers were the only transportation company that we're not closed early or could not make it. They showed up within less than an hour. They were very professional. They knew what they were doing helping my grandma onto the gurney. They made sure my grandma oxygen tank was on and even at the house. They helped me put the oxygen tank on and asked us if she was breathing OK through the oxygen tank. Very respectful, very professional. I will be definitely be using them again. Thank you lifesavers!

Chad is incredible! Worked with us to get our friend to a concert and was kind, caring and just all…read morearound amazing. I can't even begin to describe the excellent service provided. Thank you for being you !

From the owner: At Assist Transport we believe that everyone deserves access to safe, reliable and compassionate…read moretransportation services. Whether you need a ride to a medical appointment, social event, or just a trip to the grocery store, our team is here to provide a safe and dependable service you deserve. We understand that transportation can be a critical factor in maintaining good health and quality of life, which is why we go above and beyond to make our services as convenient and accessible as possible. Experience a stress-free and enjoyable ride. Call us today.

I am writing this review on behalf of my mom. After being…read morereleased from the hospital today, she needed assistance getting into her home due to mobility challenges following a recent surgery. Your team met her at her house and helped her safely navigate the stairs using a chair lift. She could not be happier with the kind, professional, and caring team that helped her. There were two gentlemen assisting her--one was named Cameron and one named William. Both were absolutely fantastic. They were at her home between approximately 2:00 and 2:30 p.m., and I mention that in hopes that both individuals receive the recognition they deserve for their outstanding care and professionalism. They made sure my mom felt safe and comfortable throughout the entire process. They were quick and efficient while also being incredibly careful, checking on her frequently and asking if she was okay each time the chair lift moved. Their compassion and attention to detail made a stressful day so much easier for her. She said if she could give 10 stars, she would! She also wanted to mention that she would absolutely recommend your company to anyone in need of transportation or mobility assistance. She specifically asked me to leave a 5-star review because she doesn't use social media very much herself. Please make sure these two gentlemen receive the recognition they deserve, along with a huge thank you from our family. They made a tremendous impact on my mom during a difficult time, and their kindness was also a great help to my aunt and dad. Thank you for your professionalism, compassion, and outstanding service. We are truly grateful. One more thing to note, my aunt did not want me to forget about Serene (possibly the dispatcher or whoever answers the phones) she said she was extremely patient with her, kind , very helpful and just overall made her experience in getting the transportation for my mom that much better . Thank you Serene :)

Used this service twice now. Very caring and supportive. Prompt arrival. Provided wheelchair upon…read morerequest as well as helpon steps in and out of house Friendly and courteous. Will definitely use them again.

Josh and Gabriel were extremely accommodating in so many ways, especially with last-minute changes…read moreto help care for my mother's motion sickness in the car. I highly recommend them.

Ability non-emergency medical transportation has provided excellent service for my mom. They often…read morewait in the parking lot during her appointments. Having such a reliable transportation partner makes things so much easier. Thank you!

Very upsetting seeing that this is a medical transportation service with how their drivers are!…read moreWhile driving home I had one of their vehicles make a left turn as I made a left turn and he turned into my lane. So I honked at him since I could have hit him. Then when we were parallel he rolled down his window and screamed at me calling me a b**** over and over again! I'm sorry but if you're in the medical transport business I would controll the road rage!

My 85 year old mother uses Trinity for transport to and from her nursing facility to dialysis on…read moreMonday Wednesday Friday of EVERY week. The dialysis nurses sit with my mom an hour to hour and a half after closing waiting on Trinity to pick her up. With such a constant customer you would think the company would appreciate her business and show respect for elders enough to be on time. She also diabetic and misses dinner due to their lateness. Plus the 2 guys they sent didnt know how to lock the gurney so my mom almost was dropped by them.

Bay City Medical is the transport company you've been looking for!…read more Ray helped with a transport for my mother. 10/10, no notes. Exactly the level of professionalism, positivity, and can do attitude you'd want in any transport like this. They are now locked in my contact list for ALL FUTURE TRANSPORT.

5 Stars - Outstanding First-Time Medical Transport Experience - Highly Recommend!…read more I'm a 77-year-old Bay Area resident who had never needed an ambulance or medical transport in my life--until a sudden, completely disabling flare-up of osteoarthritis and severe gout left me unable to move from my bed. The thought of arranging transport to the ER felt overwhelming and a little scary. We called Bay Area Medical Transport at 6:30 AM for a ride to UCSF Parnassus, and they arrived right on time. From the very first moment, the entire process was frictionless, professional, and reassuring. The team was knowledgeable, calm, and completely at ease handling the transfer. Their stairchair technology was truly amazing--it made what could have been a difficult and painful process feel safe and smooth. They were hyper-conscientious about my security, safety, and comfort every step of the way. After spending the entire day at UCSF for testing, I needed a ride home and didn't hesitate to call them again. Raymond was the one who picked me up, and he was an absolute 5-star professional--consummate, caring, and incredibly knowledgeable. He made the return trip just as comfortable and stress-free as the first. As a complete first-timer with medical transport, I couldn't have asked for better care. I would absolutely recommend Bay Area Medical Transport (and Raymond in particular) to anyone who needs reliable, compassionate service--whether it's your first time or you simply want the best in the Bay Area