KidStrong Mount Laurel has been a deeply disappointing experience for our family, both in terms of the program itself and how management handles concerns and cancellations. One thing is clear: they have refined the first free session to be highly sales driven, designed to secure sign ups and then let the contract do the work thereafter.
From a financial standpoint, our mistake in enrolling has cost us $631 for four 45 minute sessions since signing up on 12/17/25. To cancel, the "solution" offered was to charge another full month plus a 50% buyout of the remaining three months--an additional $695--simply for us not to return.
The introductory session was clearly focused on selling the program, with extra attention given to our child to encourage enrollment. Once we joined, the actual experience did not match what was presented. The value of the program dropped significantly when we were expected to step in and manage our child during class while staff showed visible frustration instead of providing consistent, structured support.
When we raised these concerns and requested cancellation, the response centered on enforcing a six month contract, with no meaningful consideration for the disconnect between what was promised and what was delivered. The rigid reliance on the agreement felt less about fairness and more about continuing to bill us, even after it was clear we were dissatisfied and would not be returning.
We do not recommend this location to other families. Parents should understand that once you sign the agreement, management appears more committed to enforcing the contract than to ensuring your experience aligns with the expectations set at the outset.
KidStrong will likely respond by saying they tried to work with us, but we did return after our initial complaint and nothing changed, with no additional value provided.
For context, this was the closing line from their most recent email to us after we shared our concerns and gave them an opportunity to resolve the situation privately:
"You are, of course, entitled to share your experience publicly. However, our responsibility is to operate in accordance with our agreements and to apply policies evenly, not to deviate based on pressure or threats of reputational action." read more