I had an awful experience at Studio Shear Bliss. I wanted a deva cut and color correction and found…read morea Groupon for $30 off $60 of services through this salon. They seemed to be highly rated; they also have on their website that deva cuts are $45+, which is definitely lower than average.
I tried making an appt online, but couldn't for more than one service. I tried calling and leaving messages for days. It's like they don't want you to have an appointment; I should have taken the hint.
Finally I contacted through Facebook, bc I was out of ideas and had already purchased the groupon; I was able to make my appointment for 5/7. I have health issues and ended up being hospitalized for that week, so I had to cancel. Another week of trying to call to no avail, before FB messaging again; finally got to reschedule for 6/11 at 11am. Mind you, that date and time was selected BY THE SALON. I confirmed, reminding them that this was for a deva cut and color, and that I had a Groupon.
When I arrived on the day of my appointment, there was only Amber in the salon DOING SOMEONE ELSE'S HAIR. A bit jarring, since I had the first appt of the day. Without looking, she said I wasn't in the book. She went over to double-check, "Oh, you're the deva cut?" "Yes, that's me!" "Yeah, I don't have you in here."
I showed her my messages with the salon, where they suggested and I confirmed this date and time. She simply repeated that she didn't have me in the book. Then she said I could either leave and reschedule or wait for her to finish the other lady's foils and she could do my cut...she wouldn't have time for my color, because she "had other appointments".
I had already pushed my vacation for weeks thanks to all the health stuff, and was trying to squeeze this in right before - so no, I wasn't going to be pushing it again just for a hair appointment. Nor was I going to take another hour-long round trip to NJ for no reason. I decided to wait for the trim, bc I felt cornered and without options, but honestly the color was the whole reason I started looking for a salon. I was incredibly disappointed.
I waited for an hour while she put foils in this lady's hair. She finally told me it was time for my cut. SHE THEN PROCEEDED TO DRY-COMB OUT ALL OF MY CURLS. (Besides the fact that you should never dry-comb curly hair, a deva cut is meant to be cut curl-by-curl.) Honestly, I was already so livid at the experience that I just wanted to get out of there, and I was looking for a pretty simple cut, so I was hoping it wouldn't make much of a difference, despite the fact that I was paying more (and only using this salon) for a specific type of cut.
While she did take the time to let me know what she was doing at each step, at no point did I get more than a few minutes of Amber's attention, bc she kept having to leave to take care of the other woman's color. I felt like she was rushing me at every turn.
I was proven right when she asked how I liked it; I said it looked okay so far, not realizing she was done? She left me with my hair still wet, and started scrunching out the gel anyway, which left a lovely combo of frizz and crunch. She then told me to buy a pack of clips on my way home so I could pin my bangs while they dry to avoid the horrible part that she left there. (How about pin them yourself, so we can see how they look finished?) She told me I could "feel free" to cut them myself at home if they were too long. Seriously??
I wanted to cry. This was supposed to be my one day of "being pampered" and I'm left with a wet head, a shopping list and an order to cut my own hair. Not to mention my still-messed up color, and no time to make another appointment.
Then I remembered my Groupon - $30 off $60, which made sense when I was getting the cut plus color. I mentioned it to her, and she said I could use it next time (riiiiiight) or that, since my deva cut was $55, I'd only be missing out on $5 from it. Um...why my deva cut, which was really just a trim that she couldn't even bother to do correctly, finish, or give full attention to, was upcharged from the base $45 price, I have no idea. Why she'd upcharge me AT ALL when she messed up my whole appointment scheduling, I have no idea. She also mentioned on the way out that she "never schedules deva cuts and color together because that cut takes longer than average"...BUT YOU DID SCHEDULE THEM TOGETHER. TWICE.
This was a terrible experience and at no point did Amber offer anything to make it better. I didn't receive an apology or a discount, and instead, I was overcharged, made to wait an hour before being rushed out and treated rudely the whole time. The whole experience screams bad business.
