Had a great experience for my sons birthday party. Jill was in charge of helping us out. She was very Attentive to what we needed very nice and always brought what we asked for with no delays. thank You Jill for your help ! read more

This was the first time coming to Kids Empire with my son. He is having a blast, as am I. Andres was extremely helpful in demonstrating the proper way to safely get down the power tower for adults read more

We have been coming since they have opened and we love it here. They are always clean. The staff is nice. Even when they are busy it's not super crazy. read more

Priscilla was very conscious when it came to safety and kind and helpful! Definitely pays attention and is aware of the kids behaviors!

Having been here once for just free play, here are my thoughts from a party hosting perspective. We held a birthday party here for one of our kids and we definitely had mixed (but, mostly good) feelings about the entire experience. We booked the party for a Saturday from 2-5 PM (their party start times are 10:30 AM, 2 PM, 5:30 PM) and our kids and all of our guests had a ABSOLUTE BLASSSSSST. As expected, our guests were there to have fun and enjoy the party and were probably oblivious to the planning that went into the party, hence why the experience coming here as a guest versus being a party host is going to be different. We booked the party online weeks ahead and on the Monday of the week of the party, we received a phone call from an employee. I'm not sure if you'd typically get a call from the manager or a random employee, but the person who called me was definitely an employee because they told me that the manager was not present that day when I asked certain questions. Basically, the employee confirmed the number of guests, our choice of cake, decorations and pizza (they only offer cheese or pepperoni or both). One thing to note about the pizza is that they advertise that it's 2 slices per guest, HOWEVER, they DO NOT advertise that there are 16 slices were pizza because they cut each regular size slice in half, meaning you're not going to be getting as many pies as you think you're getting based on 2 slices per guest. In actuality, it's just 1 regular size slice per guest. SO BEWARE OF THIS. Oddly, the employee did not request for a guest list with guest names, but we visited Kids Empire the day before the party and submitted one in person and we also paid the entire bill too, but you can choose to pay whenever ahead of time or pay the day of the party. Also, you can choose the tables you would like your party to sit at, but there are dedicated tables for parties as well so there isn't a whole lot of wiggle room on where your party can sit. On the day of the party, we arrived 15 minutes before the party start time as they don't allow the party parents to tend to their tables before then, but we weren't let in until about 5 minutes before the party start. With that said, we were assigned a party host (basically just a regular employee) to oversee our needs and the party tables were decorated as expected with a Kids Empire themed table cover, balloons, plates, cups and they had Welch's fruit snacks too. We added our own little touches to the decorations with extra balloons and snacks (e.g. chips). As the party progressed, family-sized water jugs and juices were brought out too and, whenever we ran out of beverages, our party host would bring out another. At about 3 PM, our pizza arrived from the vendor (Pizza HQ in Woodland Park), which meant it was time to eat for everyone at our party. It was our responsibility to corral everyone though to make sure they were present to chow down. Also, since we knew who the pizza vendor was for Kids Empire, we called them a few days before and placed an order for additional food and they delivered it along with the pizza orders on the day of the party. Just make sure to mention to them what time your party is. Our party host offered to serve the pizza to our guests, but our guests pretty much took matters into their own hands and started grabbing the pie boxes and handing them out, so there wasn't much need for the party host to assist, but just keep in mind that they do help serve the food. I will say that although our party host was verrrry, verrry nice and accommodating, at times she disappeared and we were not able to get a hold of her when we needed her, but we did find out she played the role of Huggy the dragon during the birthday parade. When our party began to wind down around 5 PM and it was almost time to end it, it felt like we were being rushed a bit to clean up. We understood that they had another party at 5:30 PM, but we were being rushed to move our leftover foods and we weren't allowed to keep it present in the facility, so we had to throw it all into the car. However, with the weather being extremely hot outside, we knew the food wouldn't last long in the car, so we asked if they could hold our food for us to the side for a short period, but the answer was NO. It would have been nice if they let us keep the food indoors, but because we had to move the food, it almost felt like we were forced to leave or else the leftover food could spoil in the heat. Anyhowwwww, overall, our kids and guests had ALOT of FUN and that's what really mattered, butttt, there's always a butttt, we would have appreciated if our party host was more visible and present. Also, we would have liked it if they helped hold our food off to the side at the end. It wouldn't have been a huge burden for them, but that definitely rubbed us a bit wrong. I would still recommend holding a party here, but just beware of some shortcomings. read more

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Priscilla was amazing and helpful! My kids enjoyed themselves very much. We will be back

Great for free play, terrible for birthday party. The party host is also attending the check in for regular guests. When we arrived at 10am on a Saturday and they had 2 parties going on, she was by herself. There was a super long line. The place was under staffed especially on a weekend where they expected more guests. read more

Chaos and somewhat dirty. It's a fun place but definitely for older kids, a lot of 10-12 year olds here. Even in the baby/toddler area, lots of big kids and no enforcement of the baby only area. The padding is minimal here compared to catch air. Everything is kind of hard and there are random holes in the play areas kids can fall through if they are running too fast or not paying attentions. It's a larger place, and crowded. Wouldn't recommend for kids under 8 unless you want larger kids slamming into them down slides and the moving cars read more

Brought my son here on a Wednesday afternoon. He loved it and we did too! It's super clean here esp the restrooms i was amazed! The staff here are very nice. They have a lot for kids to do and they sell snacks too. Plenty of parking right up front and not far from nyc. Will def return read more

This place is so poorly organized it's not even funny. 37 minutes to get the line to move. Manager just letting random people who walk in and don't wait in just like that. Asked the staff why this happened the response was "because my manager said so". Wow. No organization. No system. Nothing. Very poorly run. The space is surprisingly small for how it looks from the outside. Tables and chairs are reserved for parties mostly. Place needs a staff overhaul. Lady who checked me in couldn't even verbalize the "rules" because she was either so tired of repeating the same thing nonstop or just lost all hope at this point. First and last time going through this ordeal. read more

Went in for the first time at this place for a birthday party. Easy check in process after signing waiver. The place is pretty clean, lots of obstacle based play area and huge slides. There's a dance area, toddler play area, some arcade games. At the counter they sell many different types of snacks, sodas and ice cream. There are bench and tables where they put the party decorations. Other regular tables are available for parents not there for parties. The associates help with serving pizza and cutting cake. But it seems they don't fully dedicate resources to orchestrate the whole party that I have seen in other places. Our host dropped the cake by accident cause she was handling it after candle blowout. Also didn't see any help when they were packing all the gifts. The service in this process has lots of room to improve. read more

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I've visited here about 5 times. I've never had a bad experience. I love that the play area is all in one space and I can sit down and have view of everything. There are tables and plenty of seating. I love that you have the option to go in and out same day (if you want to leave to eat you can and then you can return). The fee is for the whole day unlike some places that charge by the hour. I've never had an issue with cleanliness. The staff have always been fine - no issues. They're attentive when they're needed. They have little motor vehicles for an additional cost. You need to purchase a card at the front desk. That I wish were kept a little better because sometimes the vehicles are stopped in inconvenience places which can block others. They have wifi here if you want to get some work done while your child plays. There's also a little area for infants/toddlers off to the side. Overall I recommend this place. I'm not sure why all the negative reviews but this is my go-to indoor playground. It's located in a parking lot near many other businesses but parking has never been an issue. My least favorite thing is route 17 traffic! read more

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Came here on a Monday evening with my daughter anyway since I was in the area. It was pretty empty inside with not many other kids/families, which is typical for most play areas during the week. I could only imagine it must be a zoo on the weekends. I'm giving two stars because the play area was quite large with lots of slides and places to play on and the area seemed decently clean. However, I was quite disappointed with my experience otherwise. First off, it was quite expensive and no food was allowed to be brought in. That would be okay except for the fact that they have no food available for purchase beyond ice cream and vending machine snacks. There isn't anything for parents to do but hey the play areas aren't for you. What really drives my rating is the complete lack of supervision and accountability. Most of the parents here just sit on their phones and let their kids run wild. Another older kid actually crashed into my daughter and then had the audacity to just run off. Nobody took any responsibility, the parents just scoffed at me, and the employees there turned a blind ear to my feedback and just walked away. I won't be back. Should have taken the other reviews here more seriously. read more

Granted we showed up on Mother's Day on a Sunday, so it really wasn't crowded, but I mean first of all the cost is reasonable at $22 which includes your child and two adults and is an entire day pass, not a time limit visit. That's the ethical way. I've stopped going to places that charge for an adult to go in with their child, that's absolute garbage because of course an adult is going in with the child, so it kind of makes the posted fee false advertisement if there's been going to stack additional fees for an adult to be present for their child at an indoor playground. This place doesn't do that, I'm so they run it financially ethically, and it's very reasonably priced compared to the competition these days. I will say that the waiver stops just shy of asking you for your social security number, so that's rather invasive but unfortunately not and uncommon presumption among these places. The place is intelligently laid out, lots of seats, and lots of great play features for the kids. They do have certain stations that are for additional fee like the air hockey table that is paid to play for example, and I'm not overly fond of that but not going to gripe over it. I would add that I saw an employee cleaning diligently to play areas when I got there. The place is well kept. Overall, I would recommend the place. It's a very good option for getting your kid some engaging exercise. read more

Kids Empire Paramus - Children's indoor play area featuring multicolored climbing frames, slides, and soft play equipment at Kids Empire Paramus. - Kids Activities Near Me - Paramus, New Jersey

Jaden was a great help for the birthday party we attended. My daughter had a wonderful time and didn't want to leave!

We take our niece here all the time . Staff is friendly and I've been here on several occasions where the staff is making sure all areas are clean and wiped down . Best part two adults free per child . Good way to let your children burn off some fuel . read more

Highly recommend Kids Empire for birthdays, playdates, or just a fun day out. We'll definitely be coming back!

Disgusting All the parents wear their shoes inside The staff is too busy looking at their phones. Terrible customer service read more

Osmani was great thanks with helping with the party.kids really had fun and everything was awesome

The Staff is great and Kids empire is very well kept. Awesome slides and playground for the kids

great place, clean! My kids enjoyed every single time we went there. It's great for birthday party's too. read more

Jaden was nice upon arriving. he was very polite and helpful, explained the rules before entering and ensuring the kids had their parents sign the waiver and also had socks on before entering. read more

This is a real shame that I have to give a one star review to this place. We had our daughter's birthday party several months ago and had a generally good experience. Not five star but overall good. Today was a very different experience. We visited a birthday party today with my two daughters and had one of the poorest customer experience that I've had in YEARS! My youngest came to her friends birthday party. I was told at the beginning that the oldest is not part of the birthday party and should not sit at their table. I replied "OK" to that. I was then told that if she wants a slice of pizza or something then that I can ask the birthday parent if she can have a slice and they can give her. Fast forward an hour, when the party was eating pizza, my oldest Suddenly comes to me with a wristband for "party kids" and say that a guy came over and put a wristband on her arm and told she is now part of the birthday party. WTF. Now they DOUBLE CHARGED the birthday party and me for the same kid because she had a slice of pizza that they told me that she can have. Firstly, the employees initially failed in properly communicate how they charge. Secondly, they did not speak to an adult and - instead - spoke to an 8 year old about making her part of the party. That is shocking and pathetic. Thirdly, they DOUBLE CHARGED on the 8 year old because I payed for her to be there AND then they also charged the birthday party. Even worse, they were then not willing to provide a refund. And my requests to reverse the charge or speak to a manager were ignored. I'm simply shocked by their behavior in what is supposed to be a customer service business. read more

Great place for kids and moms to relax! Was able to have my own playdate while my kids got their energy out!

Kids empire is our go to place and our kids have so much fun! The facility is clean and staffs are friendly.

Staff was friendly. The kids had a great time. I had front row seats to the elastic cylinder drop... always a good time. Haha. Thank you!

Great place on a rainy day. Clean , fun for my 5 and 6 year old grandkids. They look forward to rainy days and ask by name.

Great place for a couple hours of play. Has always been clean and orderly when I bring my kids and never too crowded.

awesome. children loved it. Very clean. Staff was very helpful and friendly. definitely will be back.

we came here today for a fun afternoon on a weekend! the kids had so much fun, the place was clean, and everyone was so nice. Osmani helped us with the waiver and to check in and came around and asked if we needed any help. the workers walked around to make sure that all the kids were safe on the jungle gym. the slides were awesome and everyone had a great time. thank you so much and we will be back! read more

Great place for the kids to blow off some steam. They love it! Will come again! Clean and safe too!

Family friendly as parents are free and kids $24.... my son loves it and runs and plays for 3 hours straight

Staff is very respectful and helping. Had a great time with my 5 year old. Play place was very clean. Definitely will be back!

great experience and amazing fun for all the kids!! hours And hours of fun and a great time for the party we went too

Tahgera went the extra step to make it easy and great experience! She was amazing and all 3 of my kids ages 2-7 were so happy! thanks for all your help!!! read more

loved it, Jaden was fabulous with us. great customer service!!! I will definitely comeback

So I was given 2 $20 gift card for 2 kids, made my way there and told that entrance fee went up 2 dollars to $23 per kid and there is no way to use multiple cards to enter or pay the difference! Basically a scam to make you pay to enter and use the gift cards for games? Not to mention that the employees were rude. Don't come! read more

Ethan was very helpful and friendly, Gave us a great time helping us. Very well mannered and respectful

Aquil was very helpful with getting my issue resolved. It's also very clean. me and my soon had a great time, we will be coming back..

Great easy check in experience and overcrowded. Carl was great and very helpful! Kids have a blast!