Valery and T.J are amazing! I ordered something from them…read moreonline, I'm in Texas, and there was an issue with the order - NOT their fault. In my excitement to order the perfect outfit, I accidentally purchased it twice. Valery called me that evening personally to ask if I really had meant to order it twice and to confirm that the sizing was correct. She was so very sweet, and she and her husband T.J worked with us to ensure that the extra purchase was refunded back as quickly as possible. Valery also told me that she had the item on discount in the store, but due to website issues the discount was not being added to my purchase - so she refunded that as well! I can not say enough about how amazing, and personalized their customer service was/is. The outfit was shipped quickly and was packed with such care. My only complaint is that I don't live nearby to shop in the store often - but again, that's my fault. But I will frequently check the website and happily purchase from them again!

i thoroughly love this store and all of the pieces they carry, however the employees are…read moreconsistently rude and seem irritated. i've been in multiple times over the last few months and their poor attitude is the same every time.

I love shopping here! They have trendy pieces you can add to your current wardrobe OR buy a whole…read morenew closet! Although I gave 5 stars, they can definitely improve on customer service. Sometimes when I go in, an employee never acknowledges me (not that I'm expecting them to follow me around and be my personal shopper, but at least being greeted and filled in on sales would be nice). I also wish they carried more shoes!

Our experience here was so great that it's difficult to know where to begin!…read moreFrom the moment we walked in the door, we were made to feel welcome and we loved every moment. Not only was the selection and variety of merchandise wonderfully selected/crafted, but the service that one of the owners gave us was unmatched! Sharell (spelling may be off) was kind, inviting, enthusiastic about helping us, and oozed genuine caring about creating the best possible experience for us. My wife and I were there for my wife's 40th birthday and Sharell helped her create a hand crafted bouquet with dried flowers. It was glorious! I couldn't say enough great things about this place if I tried! Just go there and you'll see! =)

I highly recommend not shopping or using this business for an event. The owner is very…read moreunprofessional and delivers horrible customer service. The quality of her services and flowers are subpar at best.

ASK FOR ROCKY. SERIOUSLY. ASK. FOR. ROCKY…read more Let me save you some time: if you are going to Sofa City, Rocky should be the very first person you ask for. Not the second person. Not "whoever is available." Ask for Rocky. Because Rocky is not your average salesperson. Rocky is a whole experience. From the moment my husband and I met him, we knew we were in for something different. This man has grit, humor, warmth, patience, and the kind of knowledge that makes you feel like you are in the hands of someone who actually knows what he is talking about. And believe me, when you are making a major purchase, that matters. Rocky did not just try to sell us a sofa. He listened. He answered every question. He explained everything. He was patient through every moment of indecision, every comparison, every "wait, let me think about this," and every question we threw at him. And he did it without making us feel pressured, rushed, or like we were wasting his time. That kind of customer service is rare. Rocky worked hard to make sure my husband and I were genuinely happy. Not just happy enough to make a purchase. Not just happy enough to walk out the door. He wanted us to feel confident in our decision, comfortable with our purchase, and truly satisfied with our experience. And the humor? Absolutely unmatched. Rocky brought an exuberant warmth to the entire experience. He made us laugh. He kept things light. He brought personality into what could have easily been an exhausting shopping experience. He was professional without being robotic, knowledgeable without being condescending, and persistent without ever becoming pushy. There is a difference between someone who is simply trying to make a sale and someone who genuinely cares about the happiness of their customers. Rocky is the second one. By the end of our transaction, something unexpected happened. We stopped feeling like customers. We started feeling like friends. And honestly, that is the kind of connection you remember. Rocky is the epitome of what a perfect salesperson should be. He has the knowledge, the patience, the humor, the warmth, and the determination to make sure his customers walk away happy. He brings grit to the conversation, heart to the experience, and a genuine desire to make people feel good about the decisions they are making. So if you are heading to Sofa City, do yourself a favor: ASK FOR ROCKY. He will work hard for you. He will make you laugh. He will answer your questions. He will be patient when you need time. He will make sure you feel heard. And if you're lucky, by the time the transaction is over, you may walk out with more than a new sofa. You might just walk out with a new friend. Rocky, thank you for making our experience exceptional. You are one of a kind--and Sofa City is lucky to have you. And the value was not in the sofa set but in working with Rocky and changing our minds about salesman !!! The Prices fall within the competitor range but Rocky made sure he put his extra touch to seal the deal ! And that's no BULL "Winkle" lol

My mom decided she wanted to switch from her recliner that she's had for 7 years to a new recliner…read morewith the lift chair feature. She did some research online and decided that she would start with Sofa City as the first store that she would go to. Her original intent was to check out several different furniture stores then make her selection. We were greeted right away by Brent. My mom explained what she was looking for and he took us over and had my mom sit in several at different lift chairs at differing price points and offering different features on their remotes. He was so gracious offering to help her maneuver from one chair to the next due to her mobility issues. He was so personable, knowledgeable and pleasant that my mom decided that it was going to be one stop shopping because she found a chair that she was very comfortable in with the features she was looking for and added features of heating and massage in addition to the lift. And Brent was excellent. We were both so glad that he helped us and my mom is enjoying her new chair.

Yay for my favorite Other Mothers location! Well, it's my favorite location for now. That's…read morebecause they have more of what I need for right now than the Glenstone location does... maternity clothes! However, when the time comes for me to need more baby stuff, the Glenstone location might shift into first place, simply because it's bigger. True Story: I got a few shirts and some onesies that... still had the price tags on them. Yup - used prices on new items. I felt like I was cheating somehow. You can find amazing deals on clothes, bath tubs, car seats, crib bedding, toys, strollers and more! Some stuff looks worn but other things seem to be stuff people got at showers but didn't need and couldn't return. Other Mothers is such a great store and great idea! Surely, most mothers and mothers-to-be don't know about this store or, why would they spend billions of dollars on stuff that you can find here, in new/good/great condition, for cents on the dollar? My mom sure knows her stuff and I'm lucky she brought me here. It was my first day of looking around at baby stuff since, well, since I found out I'm pregnant with my first baby, and now I know that have great options. :) See ya there!

I was shopping for maternity clothes- which as it turns out can be hard to find used! But because…read moreI'm cheap and will only be wearing these clothes 6 months, I searched. Other Mothers had a pretty decent selection of maternity and a TON of kids clothes. The staff was very, very friendly and you can tell they treat their customers like family. Recommended!

Had a broken chain took it in on a Monday morning the gentleman at the front took it right away and…read morefixed it right then and there. No more than 15 minutes later I walked away with a chain good as new for $20. Great price, great service will return and would recommend.

Just needed a watch battery replaced so my visit was brief. The owner is very professional and…read morecourteous.

Yay for my beautiful new red maternity coat! :)…read more So for most of my pregnancy, I've been avoiding stores that were specifically directed at maternity wear under the false assumption that they'd be way more expensive. When I finally went into a Motherhood Maternity, I realized I was wrong. In fact, last week my mom and I went into this location and I picked a beautiful red coat for only $40 (from a nice sale selection). It should fit for the rest of my pregnancy. Tera was a big help and gave me her opinions on what would work for the next 3 months and when I should go up a size. lol My first time to a Motherhood Maternity was in AZ. A friend took me in and I was so surprised to see things were often less expensive than they were at Target's maternity section! Jeans for example, started at $30 regular price, nursing bras were all under $20 from what I could tell... and the sales are great! I was pretty impressed. They have a large clearance section in the back. :) They also have some trendy selections, including jackets, jeans and sweaters. Honestly, I've bought most of my stuff from other mothers online or at Craigslist (better for the environment and my pocketbook) but for those special items and the occasional trendy new piece, I'll definitely be back!.. especially when I know what size of nursing bras I'll be needing. lol *sigh* See ya there!

One of the sales girls offered to help me with picking out some nursing bras and wanted to measure…read moreme. She advised me I was a this size (knowing full well she was wrong). I proceed into dressing room with a few sized nursing bras. Low and behold I end up leaving purchasing a few nursing bras that were 2 cup sizes larger than what she had told me. The sales woman wasn't very helpful with getting me measured....she was way off. I also would advise going in the store and trying some things on for sizing but then order online you can get so many great deals online and on the clearance online rather than in store! :)

My daughter is crafty so this store caught her eye so we stopped in. From the outside it looked…read morequite dark inside, the entrance is almost obscure on the right side of their building and no store hours are listed anywhere. As you enter there appears to be a frame shop attached. There was an older, unsmiling lady with short hair busy in that area. She made no attempt at greeting or pleasantness. Speaking to her was my mistake. My daughter had already entered the main portion of the store so I proceeded in. Fortunately the younger, dark-haired woman at the counter understands customer service. My daughter really liked their huge selection and so did I. I have decided to become a scrapbook person also. If scrapbooking is something you're into this store likely has what you need. If excellent customer service carries a lot of weight on where you spend your money this store gives the impression of hit or miss in that area.

I placed a preorder with Scrapbook Generations. This is my first time purchasing from them. They…read morecharged my credit card back in April. The products were suppose to be in stock May 20th. It is now May 23rd. I have not received an email that my order has shipped or delayed. I have heard nothing. Not likely to do business with them in the future. Disappointed customer.