I placed an order 8/25/12. My account was debited $200.08 on 8/17/12. After a week and a half I had not received my merchandise. On 9-5-12, I e-mailed customer service to check on the order and get an estimated arrival date. After two days I did not get a response, so I called the number listed on the website during business hours on 9/7/12. There was no answer, so I left a voicemail. In addition, on 9/8/12 I sent another e-mail expressing my dissatisfaction and requesting that I be contacted asap. On 9/10/12, I had still not heard back from the company so I attempted to call again during business hours. Again, there was no answer and I was forced to leave another voicemail. I have since filed a complaint with the Better Business Bureau. At first, I thought that this company may just have poor customer service, but I am beginning to think that it is not even a legitimate business. When I looked up the mailing address on Google Earth, it appears to be a wooded area with no buildings. BUYER BEWARE! DO NOT SHOP www.maddiescloset.com/! read more

Well, I have had the worst online ordering experience I have had to date. I ordered some bedding which happened to be discontinued, but still listed on the website. That was dissapointing, but I understand how that can happen. I spent a week trying to get in touch with the owner about what to do next. She did offer a replacement and offered to send me pictures of replacement bedding, but never did. I tried calling and emailing to get the pics for about a week with no response. I finally got in touch with her (happened to answer the phone when I called from another number), she apologized and we decided to go ahead and credit the account at this point and send me a receipt of credit to confirm. It has now been over two weeks with no credit to my account, no receipt, & I cannot get a return call or email. It's been over a month with no bedding and no money back. Pretty bad business. Checked out the BBB and saw several similar complaints. read more