I had an incredibly disappointing experience with Gaby during my recent Brazilian sugaring…read moreappointment. From the moment I arrived, the interaction felt rushed and unprofessional. Unlike my previous visits, Gaby did not step out of the room to give me privacy while I undressed -- she simply told me to take off my pants and stayed in the room, which made me very uncomfortable.
During the process, I was on FaceTime with my boyfriend (camera facing only my face). Gaby made an inappropriate comment stating that I needed to get off the phone because clients become extra dramatic when they have an "audience." I found that extremely unprofessional and unnecessary. I'm an adult and I know how to conduct myself.
When she inspected the area, she questioned how long I had let my hair grow, and even after I clarified that it had been 2.5 weeks, she continued to argue with me. I asked her directly if I should reschedule, and she said it was fine -- but the end result proved otherwise.
The waxing session was rushed, lasting barely 10 minutes. After saying "ok," she just walked out without any follow-up or indication the service was complete. I paid $85 plus a $15 tip out of courtesy, but when I got home and checked, I was shocked to find large patches of hair left behind -- the job was incomplete and sloppy. My vagina looked like Cynthia from the Rugrats.
I attempted to contact the shop multiple times afterward to discuss the issue, but no one answered the phone. I ended up going to another esthetician and paying again to have the wax corrected.
I've been a loyal customer in the past, especially when Norma was there, and always received quality service. Sadly, that level of professionalism and care seems to have disappeared. I do not recommend this place anymore and will not be returning.